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Don’t PUX it UP!!A quick lesson on how to process pick up/ delivery exceptions

Package Retrievals

Pick Up Exceptions a.k.a PUXS

Activity Menu

Pickup Delivery

Outbound Inbound

Time Card Dispatch

Utilities Logoff

Scan Airbills

End Stop Exceptions

MPS Relabel

Scan

Select Exceptions

Improper International Documentation

Incorrect Pickup Info.

No Package

Not Served

Package Retrieval

Package Retrieval Reason

Select Reason

MIS-DELIVERED*

INSPECT DAMAGE

UNCLAIMED PKG

INTL CUSTOMS

BSC (Business Service Centers) Pups

FXO

Activity Menu

Pickup Delivery

Outbound Inbound

Time Card Dispatch

Utilities Logoff

Select Exceptions

After Aircraft

Attempted Left Behind

Recv’d from FXO counter

Recv'd from Ship&Get Counter

Comail

FedEx Office Shipping Centers PUPS

Same PPAD process, but…

SC’s create CONs tags

BSC’s Deliveries

Delivery Address

16:00!Enter or Scan an Address

No Attempt

FXO Del/Ship&Get

Contact Dispatch

Comail

Delivery Exceptions a.k.a DEXS Run down

DEX 3’s= Most common problem packages

Bad Addresses

Missing apt or suite number

Customers name not listed in directory

Address Correct/Recipient No Longer at Address

The art of the hand off…

Why placing the right scan on inbound packages is important

Imagine the customers experience…

Activity Menu

Pickup Delivery

Outbound Inbound

Time Card Dispatch

Utilities Logoff

To be completed by CSAs

ONLY