new courier class
TRANSCRIPT
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Don’t PUX it UP!!A quick lesson on how to process pick up/ delivery exceptions
Package Retrievals
Pick Up Exceptions a.k.a PUXS
Activity Menu
Pickup Delivery
Outbound Inbound
Time Card Dispatch
Utilities Logoff
Scan Airbills
End Stop Exceptions
MPS Relabel
Scan
Select Exceptions
Improper International Documentation
Incorrect Pickup Info.
No Package
Not Served
Package Retrieval
Package Retrieval Reason
Select Reason
MIS-DELIVERED*
INSPECT DAMAGE
UNCLAIMED PKG
INTL CUSTOMS
BSC (Business Service Centers) Pups
FXO
Activity Menu
Pickup Delivery
Outbound Inbound
Time Card Dispatch
Utilities Logoff
Select Exceptions
After Aircraft
Attempted Left Behind
Recv’d from FXO counter
Recv'd from Ship&Get Counter
Comail
FedEx Office Shipping Centers PUPS
Same PPAD process, but…
SC’s create CONs tags
BSC’s Deliveries
Delivery Address
16:00!Enter or Scan an Address
No Attempt
FXO Del/Ship&Get
Contact Dispatch
Comail
Delivery Exceptions a.k.a DEXS Run down
DEX 3’s= Most common problem packages
Bad Addresses
Missing apt or suite number
Customers name not listed in directory
Address Correct/Recipient No Longer at Address
The art of the hand off…
Why placing the right scan on inbound packages is important
Imagine the customers experience…
Activity Menu
Pickup Delivery
Outbound Inbound
Time Card Dispatch
Utilities Logoff
To be completed by CSAs
ONLY