nebraska's gems

FCRTNebraska Child Support Federal

Compliance Review Team.

FCRTNebraska Child Support Federal compliance

Review Team.

Federal Compliance Review Team

One office at a time…

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Established - October 2003

∆ Goal – Create a Unified CSE Program

∆ Mechanism - holistic office review

∆ Baseline Evaluation System Data Integrity and Usage Quality of Casework Timeliness of Case Actions

FCRTNebraska Child Support Federal

Compliance Review Team.Similarities to Self-Assessment

ComplianceProgram Direction

Service Enhancement

FCRTNebraska Child Support Federal

Compliance Review Team.

Office/Worker StatewideSampling

ReportConfidential

Shared

Initiative FederalState

DifferencesFCRTNebraska Child Support Federal

Compliance Review Team.

SelfAssessme

nt

FCRTNebraska Child Support Federal

Compliance Review Team.Requirements ∆ State & Federal Regulations for Enforcement of Child Support are understood, followed and met

Process

Requirements

Process

Process∆ How the work gets done∆ How the work is managed∆ How the work is monitored and evaluated

FCRTNebraska Child Support Federal

Compliance Review Team.

Requirements

Process

Rel

atio

nshi

ps

Relationships∆ Quality of ones experience in

relating to CSE Management∆ How Child Support Professionals feel about their involvement∆ The level of trust and respect

Results∆ Accomplishment of a task∆ Achievement of a goal

FCRTNebraska Child Support Federal

Compliance Review Team.

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Satisfying the requirements

Requirements

FCRTNebraska Child Support Federal

Compliance Review Team.

Contract

CooperativeAgreement

Federal & State Regulations

System Usage & Data Integrity

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ System Case Readings

∆ Interviews

∆ Physical Files

Evaluation Tools

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ The result of actions taken in relationship to the compliance requirements

Requirements

Process

FCRTNebraska Child Support Federal

Compliance Review Team.

Five

Performance

Measures

Statewide

System

Reports

FCRTNebraska Child Support Federal

Compliance Review Team.

Final

OfficeCompare

Improvement Plan

Statistical Report

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Pre-visit Preparation

∆ Office Visits

∆ Case Readings∆ Report - Statistical & CSE

Management∆ Final Reports - CSE Management & Office Managers

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Office Review Checklist

– Introduction PowerPoint– Areas of Review– Federal Timeframes – Summary of Responsibilities – Pre-Visit Office Questions

∆ Introduction E-mail

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Introductory Visit

∆ Interview All Staff

∆ Read Physical Files

∆Tour Offices

∆ Exit Interview

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ 5% of total office Caseload

∆ All staff

∆ Review all functions

∆ State Wide System

∆ Access Database

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Standardizes Case ReadingsAccess Database Queries

∆ State Wide System Reports

∆ Performance Measures

∆ Creates a Compliance Baseline

∆ System Usage and Data Integrity

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Evaluate & Compile Findings

∆ Send Final Reports

∆ Present Final Reports PowerPoint Presentation

∆ Compare Report

∆ Provide Improvement Plan Template

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Pre-visit Preparation

∆ Case Readings/Physical File

∆ Report Card

∆ Report – Statistical

∆ Office Compare

∆ Improvement Plan

∆ Present Reports to CSE & Office

Management

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Office Performance

∆ Best Practices

∆ Trends

∆ Training needs

∆ Diagnose processing breakdowns

∆ Communication/Relationships

FCRTNebraska Child Support Federal

Compliance Review Team.

∆ Holistic Review

∆ Compliance VS Performance

∆ Maintain Review Perspective

∆ Share Positive Before Negative

∆ Plan To Adjust

∆ Hire the Right People

FCRTNebraska Child Support Federal

Compliance Review Team.