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FCRTNebraska Child Support Federal

Compliance Review Team.

FCRTNebraska Child Support Federal compliance

Review Team.

Federal Compliance Review Team

One office at a time…



∆ Established - October 2003

∆ Goal – Create a Unified CSE Program

∆ Mechanism - holistic office review

∆ Baseline Evaluation System Data Integrity and Usage Quality of Casework Timeliness of Case Actions


Compliance Review Team.Similarities to Self-Assessment

ComplianceProgram Direction

Service Enhancement



Office/Worker StatewideSampling

ReportConfidential

Shared

Initiative FederalState

DifferencesFCRTNebraska Child Support Federal


SelfAssessme

nt


Compliance Review Team.Requirements ∆ State & Federal Regulations for Enforcement of Child Support are understood, followed and met

Process

Requirements

Process

Process∆ How the work gets done∆ How the work is managed∆ How the work is monitored and evaluated



Requirements

Process

Rel

atio

nshi

ps

Relationships∆ Quality of ones experience in

relating to CSE Management∆ How Child Support Professionals feel about their involvement∆ The level of trust and respect

Results∆ Accomplishment of a task∆ Achievement of a goal



∆ Satisfying the requirements

Requirements



Contract

CooperativeAgreement

Federal & State Regulations

System Usage & Data Integrity



∆ System Case Readings

∆ Interviews

∆ Physical Files

Evaluation Tools



∆ The result of actions taken in relationship to the compliance requirements

Requirements

Process



Five

Performance

Measures

Statewide

System

Reports



Final

OfficeCompare

Improvement Plan

Statistical Report



∆ Pre-visit Preparation

∆ Office Visits

∆ Case Readings∆ Report - Statistical & CSE

Management∆ Final Reports - CSE Management & Office Managers



∆ Office Review Checklist

– Introduction PowerPoint– Areas of Review– Federal Timeframes – Summary of Responsibilities – Pre-Visit Office Questions

∆ Introduction E-mail



∆ Introductory Visit

∆ Interview All Staff

∆ Read Physical Files

∆Tour Offices

∆ Exit Interview



∆ 5% of total office Caseload

∆ All staff

∆ Review all functions

∆ State Wide System

∆ Access Database



∆ Standardizes Case ReadingsAccess Database Queries

∆ State Wide System Reports

∆ Performance Measures

∆ Creates a Compliance Baseline

∆ System Usage and Data Integrity



∆ Evaluate & Compile Findings

∆ Send Final Reports

∆ Present Final Reports PowerPoint Presentation

∆ Compare Report

∆ Provide Improvement Plan Template



∆ Pre-visit Preparation

∆ Case Readings/Physical File

∆ Report Card

∆ Report – Statistical

∆ Office Compare

∆ Improvement Plan

∆ Present Reports to CSE & Office

Management



∆ Office Performance

∆ Best Practices

∆ Trends

∆ Training needs

∆ Diagnose processing breakdowns

∆ Communication/Relationships



∆ Holistic Review

∆ Compliance VS Performance

∆ Maintain Review Perspective

∆ Share Positive Before Negative

∆ Plan To Adjust

∆ Hire the Right People

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Documents