ncti® amp student guide...safety) career progression: search for courses required in each of the...

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July 2020 - Confidential Document

NCTI® Amp Student Guide

As an NCTI student, you can earn industry-renowned certificates and achieve college certificates and degrees, all while progressing in your career with Charter. This document is designed to help maximize your learning experience by providing an overview of NCTI’s award-winning learning platform, Amp. We want you to enjoy every possible success as a student, so please do not hesitate to contact us if you have any additional questions or would like further clarification regarding any of the information in this guide.

NCTI Customer Care (M-F, 7am-5pm MT)

866-575-7206

customercare@ncti.com

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Table of Contents STUDENT AUTHENTICATION AND LOGGING IN ...................................................................................................................... 3

ENROLLING IN A COURSE ........................................................................................................................................................ 4

ACCESSING YOUR COURSE ...................................................................................................................................................... 8

COURSE HISTORY .................................................................................................................................................................. 17

REFERENCE LIBRARY AND FAVORITES .................................................................................................................................. 18

REPORTS ................................................................................................................................................................................ 22

CERTIFICATIONS .................................................................................................................................................................... 25

CONTACT INFORMATION ...................................................................................................................................................... 26

ORDER HISTORY .................................................................................................................................................................... 27

HELP & FEEDBACK ................................................................................................................................................................. 28

TERMS & CONDITIONS .......................................................................................................................................................... 29

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STUDENT AUTHENTICATION AND LOGGING IN

LOGIN PAGE

LANDING PAGE If your job title has an assigned progression it will display when you log in, like the image below.

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ENROLLING IN A COURSE

If you have an assigned progression, you will have two options for enrolling in a course. If you do not have an assigned progression, you will follow the COURSE CATALOG path.

If you have an assigned progression, your two options are ENROLL NOW (in the red circle above) or COURSE CATALOG (in the yellow circle above).

ENROLL NOW (Red circle) Clicking on the ENROLL NOW button will take you to the Course Details page for the new course in your Charter progression (see image on next page). From the Course Details page, you can click on ADD TO CART (red arrow on image), causing an orange icon to appear next to the shopping cart icon (yellow arrow on image). Clicking on the shopping cart icon will take you to the Checkout page. Once you have confirmed everything is accurate, click on CONFIRM ORDER (green arrow on image). Once you have successfully enrolled in a course, your landing page will update to display your active course (purple arrow on image). If you have an assigned progression, it will update to show your active course in green (black arrow on image).

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COURSE CATALOG (Yellow circle)

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Clicking on the COURSE CATALOG (yellow circle) option allows you to search for any course in a variety of ways.

SEARCH COURSES BY: Course Name: Begin typing the name of the course Certification: Search for the courses required to achieve any of NCTI’s 25+ milestones Category: View courses by category (Customer Service, General Education, Mentoring and Leadership, or Technical and Safety) Career Progression: Search for courses required in each of the 15+ Charter-specific progressions College: Search for courses required in each of the three college certificates and degrees available through NCTI Scroll Bar (red circle): Search courses moving the scroll bar on the right-hand side of the page

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ACCESSING YOUR COURSE By clicking inside the box with the course title (red rectangle in the image above), you will open your course. The course will display the different lessons and the status of each lesson. Lessons that have already been completed and passed will have a check mark to the left of the lesson number, like Lesson 1 in the image (yellow box). By clicking on the carrot (dark blue circle) to the right of the lesson number you can expand or condense the lesson.

Clicking on the lesson title, Using Equations and Powers of Numbers in the case of Lesson 2, will launch that lesson and allow you to review the content (see images on next page).

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Once you have reviewed the lesson content, the lesson exam will unlock and allow you to open and proceed (red arrow). Lesson exams are open book and open note, and serve as an opportunity for you to confirm your understanding of the material included in that lesson, as well as to prepare you for the final exam.

Clicking on the lesson exam (to the right of the red arrow) will open the lesson exam and follow a process like the screen shots on the next few pages. You will be presented the questions one at a time. You will have an opportunity to review all your answers before you submit. You will have four attempts to achieve the required score of 70% or better on each lesson exam.

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Should you score less than 70% on your first attempt at a lesson exam, you will be provided an opportunity to review the questions you missed by clicking on the REVIEW MISSED QUESTIONS button (red arrow). The image on the following page is an example of the question review process.

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Once you are comfortable with your review of the missed questions and the lesson content, you may begin your second attempt at the lesson exam. The process will be the same, though you will receive a pop-up message at the beginning to acknowledge this is your second attempt at the lesson exam and to provide a reminder that lesson exams are open book and open note. You will experience the same process after each failed attempt (up to four). If you fail your fourth (final attempt), the course will move to a failed status, access to the course will be locked, and you will be required to reenroll in the course if you so desire. Please be advised that your Training Coordinator will be notified if you reach a fourth attempt. The image on the next page includes an example of the pop-up message. Once you score 70% or higher on a lesson exam, you will receive a pop-up acknowledging you have passed and the course will update to display a checkmark next to the lesson. For additional detail on lesson and final exams, please see the Course Policies in the Terms & Conditions section in Amp.

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COURSE HISTORY You can view the courses you have previously taken by clicking on COURSE HISTORY (red circle) when you are on the COURSES (red arrow) page.

Clicking a course title in your COURSE HISTORY will open a page with additional information about the course you took, including enroll and completion date, the date you completed each lesson, and lesson and final exam scores. You may also choose to print your certificate of completion from this screen.

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REFERENCE LIBRARY AND FAVORITES

REFERENCE LIBRARY As a student, you can use the REFERENCE LIBRARY to access content from your collection of courses, which also includes any courses you have previously completed. To search for content you can type your topic into the SEARCH BAR (red rectangle) or you can use the scroll bar on the right hand side (yellow oval) to alphabetically scroll through the different topics. You also have the option of restricting your search to only videos (dark blue rectangle) and/or to specific courses (dark green rectangle).

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Clicking on SEARCH will display the different topics based on your parameters. The two images on this page show the search results for FIBER SPLICING with the VIDEO ONLY box checked. However, the first image searched only in the FIBER TESTING AND MAINTENTANCE course while the second image searched the entire reference library. The red circles show the difference in the topics returned. You can also sort your options by RELEVANCE (blue arrow) or ALPHABETICAL (gray arrow).

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FAVORITES While in the REFERENCE LIBRARY, you can tag content as a FAVORITE. This makes it easier to find a specific piece of content in the future. Based on the “fiber splicing” search example, one of the topics returned is Preparing the Fiber-Optic Cable. Clicking on this topic will open the content for review. You can also add it to your favorites by clicking on the star to the right of the topic title.

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You can access your favorites from the REFERENCE LIBRARY by clicking on FAVORITES. Any content you have previously added to your FAVORITES will display. To “unfavorite” content, simply open the content (by clicking on it) then click on the star to change it from orange back to white.

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REPORTS As a student, you have access to several reports. Samples of each report are included in the following images.

Reports can be exported by clicking on the blue disk icon (red arrow) then choosing your preferred export format.

John Doe 123 Main St Anytown, ST

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Charter Communications Fred Flintstone 1 Bedrock Ave Bedrock, USA

Student: John Doe Student #: 373357

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John Doe: 373357 7/3/2020

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CERTIFICATIONS You can view your progress toward badges and certifications by clicking on your name (red rectangle) then choosing CERTIFICATIONS (red arrow). As different badges and certifications are displayed, the required courses will also be listed.

Clicking on specific badges or certificates will allow you to see both completed courses and those still needed to earn the badge or certificate.

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CONTACT INFORMATION You can access your PROFILE screen by clicking on your name (red rectangle) where you may select CONTACT INFORMATION (red arrow), to update your phone number, email address, and password.

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ORDER HISTORY You can access your PROFILE screen by clicking on your name (red rectangle) where you may select ORDER HISTORY (red arrow) to access the courses you have previously ordered.

John Doe

John Doe 1 Bedrock Ave Bedrock, USA TC: 123456

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HELP & FEEDBACK The HELP & FEEDBACK page (red rectangle) allows you to subscribe or unsubscribe from the NCTI newsletter and provides numerous ways to contact NCTI. There is also a link to our Student Guide, as well as instructions for enabling third party cookies.

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TERMS & CONDITIONS The TERMS & CONDITIONS page (red rectangle) provides access to the terms of use and to several different policies, including our privacy policy, course policies, and grading policies.