mount auburn hospital medical staff quarterly september 16, 2010 bob todd, director it mount auburn...

Mount Auburn HospitalMedical Staff QuarterlySeptember 16, 2010

Bob Todd, Director ITMount Auburn Hospitalrtodd@mah.harvard.edu

Agenda Items:

o Paging Tools

Paging Tools

Information References on Mount Auburn Intranet http://home.caregroup.org (As of Oct 17 –http://portal.mah.harvard.edu) ‘General’ Tab/”Telecommunications”/”Pagers” Today’s Presentation is Posted Here As Well

Terminology Pager Management Options

Intranet Telephone Telecommunications Department

Mount Auburn “AMCOM” System vs Vendor USAMobility Remote Access from Outside the Hospital Future Plans

Telecommunications

Pagers

http://portal.mah.harvard.edu

“General” Tab

Pager Terminology

Pager ID or Messaging ID: 4 Digit ID Assigned to Pagers by Mount Auburn Telecommunications

AMCOM: The Vendor and Software for Mount Auburn Paging. USAMobility: Vendor for “Long Range” pager rentals. Pages broadcast via the

vendors national transmitter network. http://usamobility.com Inhouse/Short Range Pager: Pagers owned by Mount Auburn with Transmission

broadcast via Mount Auburn’s in-house transmitters. Pager Status: 1) Available on page. 2) Available, page emergency only. 4) In OR,

messages being stored. 5) Unavailable, messages being stored. 6) On Vacation, call page operator.

Exceptions: Rerouting of Pages Coverage: Forward pages to another Pager ID Referral: Direct users to a phone # to dial Page Block: Prevent pages from being sent to a Pager ID

Directory Information: Name, address, title, department/contact information on file with Mount Auburn Hospital Telecommunications Department

Pager Management: Intranet

Access Method: http://portal.mah.harvard.edu “Pager” Icon Atop Screen “Personal Profile” Tab Enter Your 4 Digit Mount Auburn Pager ID and Your Password

Items You Can Manage Here Review “Directory” Information on file with Telecommunications Pager Status Exceptions Review pages sent to your pager Change Your Password

Intranet: Status Change

Intranet: Exception Management

Pager Management: Telephone

Access Method: Ext 5110 (or 617-499-5110 from outside the hospital) Enter “*” and Your 4 digit Mount Auburn Pager id (Ex *7002) Enter Your Password

Items You Can Manage Here Pager Status Exceptions Record a “Name” to be heard by those paging you via phone

Suggestion “Dr. John Smith, Pager ID 7002” Change Your Password

Pager Management: Telecommunications Dept

Access Method: Pager Operator at Ext 5005 (617-499-5005 from outside the hospital)

For Exceptions, Loaner Requests, and Brief Questions Contact Dorothy Williams or Bob Todd for:

Project Requests Directory Modifications Password Related Issues

Located on the 6th Floor of The Needham Building – Only Accessible Via Elevator Bank “A”

Items You Can Manage Here All Aspects of your Account

AMCOM vs USAMobility

Recommendations In Most Case use MAH’s AMCOM for Paging

Recognizes Exceptions and Statuses Records Pages in Accessible Logs MAH Telecommunications can monitor errors and alerts Most of MAH Telecommunications management is lost without AMCOM

Uses for USAMobility Mobility Significant MAH Telecommunications Downtime:

Only if MAH Telecommunications Primary and Backup Systems are down. Does not recognize Exceptions, Statuses, Informal Situations on file with MAH

Telecommunications. Note: Some Answering Services Use USAM services Email to Pager:

Just Use Subject line and email to 10 digit pager number@usamobility.net Limited capacity. Full email will not transmit

Carbon Copy: Echoes Page to an email or SMS TXT capable device. MAPS Practice Manager or USAM Can Assist with this. Additional monthly Fees

Remote Access to AMCOM

Remote Access: 617-499-5110 for “Telephone” features SSL VPN Required for “Intranet” features

Remote Intranet Access from Outside the Caregroup Network Requires “ITS” Caregroup Username/Password

Same credentials used for Outlook Email and CITRIX access See Instructions in the “Pager” Menu of the Telecommunications intranet

page of Mount Auburn Hospital

Future Plans

Paging to Smartphones Pilot Now vs SMS Test Messages

Message Length less than pagers Messages are Low Priority for Wireless vendors Vendors May Interpret as SPAM Limited Coverage within Structures and Rural Areas Smart Phone “App”

AMCOM and USAMobility are Beta Testing Significant Progress Still need to address coverage issues

Tiered Communications Add priority to messages Allow staff to designate contact method based on priority

Pager, cell, email, home phone, other phones How long until escalation

Confirmation option Pilot now with HHAN system for MAH EOC Disaster Team