mollie at holland fintech december meetup
Post on 11-Jan-2017
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• Online Payments provider• Serving 29.000 active clients• 1/2 of online merchants in the Netherlands• Growing +100% per year for 2 years• Profitable and fully self-financed (no debt or outside capital)
VolumeGrowth2014-2016
2phonesmake1connection
5phonesmake10connections
12phonesmake66connections
0
10
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60
0
500
1000
1500
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3500
4000
2013 2014 2015 2016 2017 2018
EfficiencyinClientSupportandTeamSize(Pessimis9cView)
Ac-veclientsperSupportAgent
NumberofSupportAgents
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