mmr- apr 15

MAGRABI RETAILS MONTHLY MANAGEMENT REPORT – APRIL 2015

MAGRABI RETAIL UAE FM STRUCTURE

MAGRABI RETAILS

OPERATION

MANAGER

RELIANCE FM

MAGRABI ACCOUNT MANAGER

HVAC TECH

ELECT TECH GENERAL TECH EMERGENCY TECH

HELP DESK

ESSENTIAL CONTACTS

NO NAME DESIGNATION PHONE E-MAIL  

CLIENT SIDE- MAGRABI RETAIL UAE  

1 Ms. LEENA EssamFacility Management

Administrator +202 2772 5700 leena.essam@magrabi.com 

2Mr. Ahmed Shaarawy

Facility Management Administrator +201 00105 1653 ahmed.shaarawy@magrabi.com

3 Mr. Yasser Qassas District manager UAE +971504101858 yasser .qassas@magrabi.com 

RELIANCE FM  

1Prasad

Unnikrishnan Operation Manager +97150-9001658 prasad@rfmglobal.com 

2 Tharanga Perera Accounts Manager +97152-8379069 tharanga.roam@rfmglobal.com 

3 Marwa Madi Abu Dhabi Coordinator +97155-5778895 marwa@rfmglobal.com 

4Ms.Carol

Rumarate Help Desk +9714-553 8696 helpdesk@rfmglobal.com 

EXECUTIVE SUMMARY

•In the Month of April we have conducted 28 Preventive Maintenance Works. As well as we have conducted 21 Emergency Complaints.

• Also in the Month of April I have visited Mall of Emirates Naeem Mall- RAK IBN Batutta Mall Al Hamra Mall Burjuman CentreDeira City Centre Bawaba Al Sharq MallAUD Marina Mall

PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT

PERSON DESCRIPTION OF WORK STATUS COMPLETED

DATE REQUEST TYPE

1 1504001 01-Apr Deerfield Mall T5 7w Tube Complete set 1 Nrs replaced Done 01-Apr Preventive2 1504002 02-Apr Al Hamra Mall T8 4'36w Tube Complete set 1 Nrs replaced Done 02-Apr Preventive

3 1504003 04-Apr Al Jimi Mall T8 36w Tube Complete set 3 Nrs, 36w Tube rod 2 Nrs, 2'Tube Complete set 1 Nrs, 12v 50 w spot lamp 6 Nrs replaced Done 04-Apr Preventive

4 1504004 04-Apr Bawadi Mall PMS Works conducted Done 04-Apr Preventive5 1504005 12-Apr Galleria Mall PMS Works conducted Done 12-Apr Preventive

6 1504006 06-AprAUD Medical Centre T5 tube 14w rods 2 nrs replaced Done 06-Apr Preventive

7 1504007 06-Apr AUD Hospital PMS Works conducted Done 06-Apr Preventive8 1504008 06-Apr Yas Mall PMS Works conducted Done 06-Apr Preventive

9 1504009 08-AprBawabat Al Sharq Mall 70w Halogen Transformer and spot lamp replaced Done 08-Apr Preventive

10 1504010 01-Apr Dalma Mall T5 14w Tube rod 4 Nrs and T5 14w Tube complete set 1 Nrs replaced Done 01-Apr Preventive

11 1504011 08-AprAUD Marina Mall

T5 28w 4'Tube Complete set 1 Nrs, T5 18w Tube Complete set 1 Nrs, T5 18w Tube rods 1 Nrs replaced Done 08-Apr Preventive

12 1504012 08-Apr WTC Mall PMS Works conducted Done 08-Apr Preventive

13 1504013 09-AprJumeirah Village PMS Works conducted Done 09-Apr Preventive

14 1504014 09-AprAl Wasl Vita Mall PMS Works conducted Done 09-Apr Preventive

15 1504015 28-AprMall of Emirates

36w Tube Rod 6 Nrs, T5 28w Tube Rod 3 Nrs, 18w Tube Rod 1 Nrs replaced Done 28-Apr Preventive

PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT

PERSON DESCRIPTION OF WORK STATUS COMPLETED

DATE REQUEST TYPE

16 1504016 12-AprIBN Batutta Mall

T5 28w Tube Complete set 1 Nrs, T5 28w Tube rod 3 Nrs, T5 14w Tube rod 2 Nrs, T5 8w Tube rod 2 nrs and 3 Nrs of Spot Lamps replaced Done 12-Apr Preventive

17 1504017 13-AprDubai Marina Mall PMS Works conducted Done 13-Apr Preventive

18 1504018 16-Apr Festival City T5 28w Complete set 2 Nrs, T5 28w Tube Rod 1 Nrs, T5 14w Tube rod 1 Nrs replaced Done 16-Apr Preventive

19 1504019 21-Apr Outlet Mall 36w Tube Complete set 1 Nrs, T5 28w Tube rod 1 Nrs replaced Done 21-Apr Preventive

20 1504020 02-AprDeira City Centre Signage Board Fixing and PMS Works conducted Done 02-Apr Preventive

21 1504021 20-AprAl Ghurair Centre T5 28w Tube Rod 16 Nrs replaced Done 20-Apr Preventive

22 1504022 23-AprBurjuman Centre

T8 36w Tube Rod 3 Nrs, T5 28w Tube Rod 1 Nrs, T5 18w Tube Rod 1 Nrs, T5 14w Tube Complete set 1 Nrs Replaced Done 23-Apr Preventive

23 1504023 21-AprArabian Centre

T5 28w Complete set 1Nrs, 36w complete set 2 Nrs, T5 14w Tube rod 1 Nrs, T5 21w Tube rod 1 Nrs replaced Done 21-Apr Preventive

24 1504024 22-Apr Dubai Mall T5 28w Tube Complet set 2 Nrs, T5 18w Tube Rod 2 Nrs, Done 22-Apr Preventive

25 1504025 25-AprSahara Centre T5 14w Tube Complete set 1 Nrs replaced Done 25-Apr Preventive

26 1504026 07-AprMirdif City Centre

T5 28w tube rod 6 nrs, T5 14w Tube rod 1 nrs, T5 8w Complete set 2 Nrs and 2 Rods replaced Done 07-Apr Preventive

27 1504027 23-Apr Naeem Mall PMS Works conducted Done 23-Apr Preventive

28 1504028 01-Apr AUD Mall T5 Tube 18w Complete set 1 Nrs, Spot Lamp 1 Nrs replaced Done 01-Apr Preventive

EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT

PERSON DESCRIPTION OF WORK STATUS COMPLETED

DATE REQUEST TYPE

1 1504029 07-Apr Dalma Mall Installing 3Nrs of Emergency Tube rods, Emergency Light Battery 3 Nrs replaced Done 07-Apr Emergency

2 1504030 05-Apr Naeem Mall Installing 10mm Tampered Glass for Display Done 05-Apr Emergency

3 1504031 22-Apr AUD Marina Mall Installing Fire Extinguishers inside the stores Done 22-Apr Emergency

4 1504032 26-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 26-Apr Emergency

5 1504033 18-AprBawabat Al Sharq Mall T5 4'Tube Complete set 4 Nrs replaced Done 18-Apr Emergency

6 1504034 28-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 28-Apr Emergency

7 1504035 12-Apr Galleria Mall Drawer Raiings replaced 12 Nrs Done 12-Apr Emergency

8 1504036 11-Apr Al Jimi Mall Replacing A/C Actuator Valve and Capacitor replaced Done 11-Apr Emergency9 1504037 01-Apr Dalma Mall Fire Extinguisher Hook fixing Done 01-Apr Emergency10 1504038 15-Apr AUD Mall Fixing a Mirror by glue and Silicon Done 15-Apr Emergency

EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT

PERSON DESCRIPTION OF WORK STATUS COMPLETED

DATE REQUEST TYPE

11 1504039 08-Apr Deerfield Mall 150w Halogen Complete set 1 Nrs, Railing 2 Pcs, 1 Hinge replaced Done 08-Apr Emergency

12 1504040 01-Apr Deerfield Mall T5 28w Tube Complete set 4 Nrs replaced Done 01-Apr Emergency

13 1504041 27-AprAUD Medical Centre Magnetic Door Locks 2 Nrs replaced Done 27-Apr Emergency

14 1504042 27-Apr Mirdif City Centre 70w Halogen 1 Nrs, T5 28w Tube complete set 5 Nrs, Railings 2 Nrs replaced Done 27-Apr Emergency

15 1504043 08-AprBawabat Al Sharq Mall

Railings 4 Nrs replacedDone 08-Apr Emergency

16 1504044 29-Apr Al Ghurair Centre

150w Transformer replaced, T5 28w Tube Complete set 4 Nrs, 36w Tube complete set 1 Nrs and Drawer Lock replaced Done 29-Apr Emergency

17 1504045 26-Apr Dubai Mall Sink Mixer and Connection Pipe replaced Done 26-Apr Emergency

18 1504046 30-Apr AUD Mall 12v 50w Spot Lamps 4 NRs, 21w T5 tubes 2 Nrs replaced Done 30-Apr Emergency19 1504047 08-Apr AUD Mall Sofa Inspection and Mirror Inspection Done 08-Apr Emergency

20 1504048 21-AprDubai Marina Mall 150w Halogen Lamp Transformer replaced Done 21-Apr Emergency

21 1504049 19-Apr IBN Batutta Mall T8 36w Tube Complete set 4 Nrs,36w Tube rod 3 Nrs, 150w Halogen 1 Nrs replaced Done 19-Apr Emergency

HELPDESK SUMMARY

WORK REQUESTS BASED UPON COMPLETION OF WORKS – APRIL 2015

COMPLETED IN PROGRESS PENDING0

10

20

30

40

50

60

MANPOWER UTILIZATION

 TYPE OF COMPLAINT # OF

COMPLAINTS %

PREVENTIVE 28 57

EMERGENCY 21 43

REACTIVE 0 0

57%

43%PREVENTIVEEMERGENCY

PREVENTIVE WORK REQUESTS COMPLETED ( APR14-APR15)

Apr-14

May-14

Jun-14Jul-1

4

Aug-14

Sep-14

Oct-14

Nov-14

Dec-14

Jan-15

Feb-15

Mar-15

Apr-15

2624

26

22 2422

2426 25

27 2729 28

SLA VIOLATIONS• For the Month of April there was NO SLA Violation reported by RFM Team.

SLA Achieved Emergency Complains SLA Violated Emergency Complains0

5

10

15

20

25

SLA Achievement

FINANCIAL REPORT- APRIL 15

Dalma M

all

AUD Mall

Deerfield Mall

Al Jimi M

all

AUD Medica

l Centre

Mirdif C

ity Centre

Bawab

at Al S

harq M

all

Galleria

Mall

IBN Batutta M

all

Al Ghurai

r Centre

Dubai Mall

Naeem M

all

AUD Mari

na Mall

100

450905 871

300

1430

568 600

4965

854 575

1200

2430

THANK YOU!