mmr- apr 15
TRANSCRIPT
MAGRABI RETAILS MONTHLY MANAGEMENT REPORT – APRIL 2015
MAGRABI RETAIL UAE FM STRUCTURE
MAGRABI RETAILS
OPERATION
MANAGER
RELIANCE FM
MAGRABI ACCOUNT MANAGER
HVAC TECH
ELECT TECH GENERAL TECH EMERGENCY TECH
HELP DESK
ESSENTIAL CONTACTS
NO NAME DESIGNATION PHONE E-MAIL
CLIENT SIDE- MAGRABI RETAIL UAE
1 Ms. LEENA EssamFacility Management
Administrator +202 2772 5700 [email protected]
2Mr. Ahmed Shaarawy
Facility Management Administrator +201 00105 1653 [email protected]
3 Mr. Yasser Qassas District manager UAE +971504101858 yasser [email protected]
RELIANCE FM
1Prasad
Unnikrishnan Operation Manager +97150-9001658 [email protected]
2 Tharanga Perera Accounts Manager +97152-8379069 [email protected]
3 Marwa Madi Abu Dhabi Coordinator +97155-5778895 [email protected]
4Ms.Carol
Rumarate Help Desk +9714-553 8696 [email protected]
EXECUTIVE SUMMARY
•In the Month of April we have conducted 28 Preventive Maintenance Works. As well as we have conducted 21 Emergency Complaints.
• Also in the Month of April I have visited Mall of Emirates Naeem Mall- RAK IBN Batutta Mall Al Hamra Mall Burjuman CentreDeira City Centre Bawaba Al Sharq MallAUD Marina Mall
PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
1 1504001 01-Apr Deerfield Mall T5 7w Tube Complete set 1 Nrs replaced Done 01-Apr Preventive2 1504002 02-Apr Al Hamra Mall T8 4'36w Tube Complete set 1 Nrs replaced Done 02-Apr Preventive
3 1504003 04-Apr Al Jimi Mall T8 36w Tube Complete set 3 Nrs, 36w Tube rod 2 Nrs, 2'Tube Complete set 1 Nrs, 12v 50 w spot lamp 6 Nrs replaced Done 04-Apr Preventive
4 1504004 04-Apr Bawadi Mall PMS Works conducted Done 04-Apr Preventive5 1504005 12-Apr Galleria Mall PMS Works conducted Done 12-Apr Preventive
6 1504006 06-AprAUD Medical Centre T5 tube 14w rods 2 nrs replaced Done 06-Apr Preventive
7 1504007 06-Apr AUD Hospital PMS Works conducted Done 06-Apr Preventive8 1504008 06-Apr Yas Mall PMS Works conducted Done 06-Apr Preventive
9 1504009 08-AprBawabat Al Sharq Mall 70w Halogen Transformer and spot lamp replaced Done 08-Apr Preventive
10 1504010 01-Apr Dalma Mall T5 14w Tube rod 4 Nrs and T5 14w Tube complete set 1 Nrs replaced Done 01-Apr Preventive
11 1504011 08-AprAUD Marina Mall
T5 28w 4'Tube Complete set 1 Nrs, T5 18w Tube Complete set 1 Nrs, T5 18w Tube rods 1 Nrs replaced Done 08-Apr Preventive
12 1504012 08-Apr WTC Mall PMS Works conducted Done 08-Apr Preventive
13 1504013 09-AprJumeirah Village PMS Works conducted Done 09-Apr Preventive
14 1504014 09-AprAl Wasl Vita Mall PMS Works conducted Done 09-Apr Preventive
15 1504015 28-AprMall of Emirates
36w Tube Rod 6 Nrs, T5 28w Tube Rod 3 Nrs, 18w Tube Rod 1 Nrs replaced Done 28-Apr Preventive
PREVENTIVE WORKSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
16 1504016 12-AprIBN Batutta Mall
T5 28w Tube Complete set 1 Nrs, T5 28w Tube rod 3 Nrs, T5 14w Tube rod 2 Nrs, T5 8w Tube rod 2 nrs and 3 Nrs of Spot Lamps replaced Done 12-Apr Preventive
17 1504017 13-AprDubai Marina Mall PMS Works conducted Done 13-Apr Preventive
18 1504018 16-Apr Festival City T5 28w Complete set 2 Nrs, T5 28w Tube Rod 1 Nrs, T5 14w Tube rod 1 Nrs replaced Done 16-Apr Preventive
19 1504019 21-Apr Outlet Mall 36w Tube Complete set 1 Nrs, T5 28w Tube rod 1 Nrs replaced Done 21-Apr Preventive
20 1504020 02-AprDeira City Centre Signage Board Fixing and PMS Works conducted Done 02-Apr Preventive
21 1504021 20-AprAl Ghurair Centre T5 28w Tube Rod 16 Nrs replaced Done 20-Apr Preventive
22 1504022 23-AprBurjuman Centre
T8 36w Tube Rod 3 Nrs, T5 28w Tube Rod 1 Nrs, T5 18w Tube Rod 1 Nrs, T5 14w Tube Complete set 1 Nrs Replaced Done 23-Apr Preventive
23 1504023 21-AprArabian Centre
T5 28w Complete set 1Nrs, 36w complete set 2 Nrs, T5 14w Tube rod 1 Nrs, T5 21w Tube rod 1 Nrs replaced Done 21-Apr Preventive
24 1504024 22-Apr Dubai Mall T5 28w Tube Complet set 2 Nrs, T5 18w Tube Rod 2 Nrs, Done 22-Apr Preventive
25 1504025 25-AprSahara Centre T5 14w Tube Complete set 1 Nrs replaced Done 25-Apr Preventive
26 1504026 07-AprMirdif City Centre
T5 28w tube rod 6 nrs, T5 14w Tube rod 1 nrs, T5 8w Complete set 2 Nrs and 2 Rods replaced Done 07-Apr Preventive
27 1504027 23-Apr Naeem Mall PMS Works conducted Done 23-Apr Preventive
28 1504028 01-Apr AUD Mall T5 Tube 18w Complete set 1 Nrs, Spot Lamp 1 Nrs replaced Done 01-Apr Preventive
EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
1 1504029 07-Apr Dalma Mall Installing 3Nrs of Emergency Tube rods, Emergency Light Battery 3 Nrs replaced Done 07-Apr Emergency
2 1504030 05-Apr Naeem Mall Installing 10mm Tampered Glass for Display Done 05-Apr Emergency
3 1504031 22-Apr AUD Marina Mall Installing Fire Extinguishers inside the stores Done 22-Apr Emergency
4 1504032 26-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 26-Apr Emergency
5 1504033 18-AprBawabat Al Sharq Mall T5 4'Tube Complete set 4 Nrs replaced Done 18-Apr Emergency
6 1504034 28-Apr IBN Batutta Mall Pantry Area Skirting replacement, Gypsum Wall replacement and Complete painting the Pantry room Done 28-Apr Emergency
7 1504035 12-Apr Galleria Mall Drawer Raiings replaced 12 Nrs Done 12-Apr Emergency
8 1504036 11-Apr Al Jimi Mall Replacing A/C Actuator Valve and Capacitor replaced Done 11-Apr Emergency9 1504037 01-Apr Dalma Mall Fire Extinguisher Hook fixing Done 01-Apr Emergency10 1504038 15-Apr AUD Mall Fixing a Mirror by glue and Silicon Done 15-Apr Emergency
EMERGENCY & REACTIVE COMPLAINSS # REQ. # DATE STORES CONTACT
PERSON DESCRIPTION OF WORK STATUS COMPLETED
DATE REQUEST TYPE
11 1504039 08-Apr Deerfield Mall 150w Halogen Complete set 1 Nrs, Railing 2 Pcs, 1 Hinge replaced Done 08-Apr Emergency
12 1504040 01-Apr Deerfield Mall T5 28w Tube Complete set 4 Nrs replaced Done 01-Apr Emergency
13 1504041 27-AprAUD Medical Centre Magnetic Door Locks 2 Nrs replaced Done 27-Apr Emergency
14 1504042 27-Apr Mirdif City Centre 70w Halogen 1 Nrs, T5 28w Tube complete set 5 Nrs, Railings 2 Nrs replaced Done 27-Apr Emergency
15 1504043 08-AprBawabat Al Sharq Mall
Railings 4 Nrs replacedDone 08-Apr Emergency
16 1504044 29-Apr Al Ghurair Centre
150w Transformer replaced, T5 28w Tube Complete set 4 Nrs, 36w Tube complete set 1 Nrs and Drawer Lock replaced Done 29-Apr Emergency
17 1504045 26-Apr Dubai Mall Sink Mixer and Connection Pipe replaced Done 26-Apr Emergency
18 1504046 30-Apr AUD Mall 12v 50w Spot Lamps 4 NRs, 21w T5 tubes 2 Nrs replaced Done 30-Apr Emergency19 1504047 08-Apr AUD Mall Sofa Inspection and Mirror Inspection Done 08-Apr Emergency
20 1504048 21-AprDubai Marina Mall 150w Halogen Lamp Transformer replaced Done 21-Apr Emergency
21 1504049 19-Apr IBN Batutta Mall T8 36w Tube Complete set 4 Nrs,36w Tube rod 3 Nrs, 150w Halogen 1 Nrs replaced Done 19-Apr Emergency
HELPDESK SUMMARY
WORK REQUESTS BASED UPON COMPLETION OF WORKS – APRIL 2015
COMPLETED IN PROGRESS PENDING0
10
20
30
40
50
60
MANPOWER UTILIZATION
TYPE OF COMPLAINT # OF
COMPLAINTS %
PREVENTIVE 28 57
EMERGENCY 21 43
REACTIVE 0 0
57%
43%PREVENTIVEEMERGENCY
PREVENTIVE WORK REQUESTS COMPLETED ( APR14-APR15)
Apr-14
May-14
Jun-14Jul-1
4
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
2624
26
22 2422
2426 25
27 2729 28
SLA VIOLATIONS• For the Month of April there was NO SLA Violation reported by RFM Team.
SLA Achieved Emergency Complains SLA Violated Emergency Complains0
5
10
15
20
25
SLA Achievement
FINANCIAL REPORT- APRIL 15
Dalma M
all
AUD Mall
Deerfield Mall
Al Jimi M
all
AUD Medica
l Centre
Mirdif C
ity Centre
Bawab
at Al S
harq M
all
Galleria
Mall
IBN Batutta M
all
Al Ghurai
r Centre
Dubai Mall
Naeem M
all
AUD Mari
na Mall
100
450905 871
300
1430
568 600
4965
854 575
1200
2430
THANK YOU!