meeting the challenge in barnet: what we have done and what we are doing next

Meeting the challenge in Barnet:What we have done and what we are doing next

The past...

Planning ahead has been crucial: 2008 ‘Future Shape’ project set the framework for Barnet’s response to impending Government cuts…

‘Future Shape’ became ‘One Barnet’ – our ambitious change programme to achieve £75m (26%) of savings resulting from SR2010…

• Is this service necessary?

• Is this the right model?

• Who’s best placed to deliver it?

The ‘Big Questions’:

Now…

Then…

• One Barnet was about reimagining public services for the C21st and asking fundamental questions of local services…

Our approach attracted local and national attention and legal challenge…

The present...

£75m successfully saved in the first half of the decade…

• £75m successfully saved during 2010-2015, limited impact on frontline services

• Planning ahead avoided mass redundancies

• Strong 5 year plan for the future – ahead of most councils:

5 year Corporate Plan 5 year Commissioning Plans for

each major service area 5 year budget Platform for reform through

commissioning approach

High levels of resident satisfaction maintained over the past 5 years…

• 88% of residents happy with Barnet as a place to live

• 71% satisfied with how the council runs things, up 8% from 2012

• 77% feel the council is doing a good job

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2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20

Savings target (£m) Savings agreed (£m) Savings delivered (£m)

One Barnet programme was ambitious but it only gets us half way there…

• In real terms, by the end of the decade we will be spending roughly half what we did at the start…

‘Commissioning Council’ approach: A mixed economy of local services providers (public, private, VCS) through a variety of delivery models…

Guaranteed savings of £126m over 10 years though deal with private sector to provide our back office services…

• Customer & Support Group (CSG) - unique package of services designed

for synergy and savings

• Partnership with Capita will save £126m over 10 years with up front

investment to improve services

• New standards of customer service to achieve savings and make it easier

for customers to transact – e.g. web-based ‘Single Customer Account’

• Co-design of services with users and improved customer insight

And £39m of growth in ‘visible’ planning and regulatory services – in partnership with private sector…

• Developmental and Regulatory Services (DRS) - new to the market,

so scope for growth

• Saving of £39m over 10 years, including growth of a guaranteed £33m

• Investment in services - real time data via handheld devices and

investment in customer facing web

• A Joint Venture, so the Barnet taxpayer benefits from success with a

strong incentive to grow the business

We have changed our operating model to deliver our new approach -becoming a ‘Commissioning Council’…

Strategic Commissioning Board (SCB)

Commissioning Group Support Services

Customer Services

Assurance

Delivery Units

SCB

Assurance

● Commissioning Directors

& Teams

● Strategy & Comms

● Commercial Team

Adults &

CommunitiesFamily Services

Street SceneBarnet Group

Re

Schools

CSG

Legal

CSG

Elected Members

Predominantly in-house

KEY:

Education & Skills

Predominantly external

The future...

Further cuts to Local Gov’t, combined with increasing demand, means we need to save a further £81m in Barnet by 2020

We conducted a 12 month Spending Review to develop future plans…

• Enabled Councillors to define their strategic priorities & outcomes

• Identified transformation proposals for the new administration to

consider that enable the council to meet the budget gap to 2020

• Communicated, consulted & engaged with residents, partners,

customers and businesses

‘Priorities & Spending Review’ – A year long process of analysis and engagement, concluding June 2014, which:

Our strategy...

In three steps…

1. GROWTH, REGENERATION & MAXIMISING INCOME

2. TRANSFORMING SERVICES & TAKLING DEMAND

3. COMMUNITY PARTICIPATION & RESILIENCE – RESIDENTS DOING MORE

1. Growth, regeneration & maximising income…• Regeneration, homes, jobs - income for the council, opportunity for

residents• Barnet will deliver the most homes in outer London – 20K by 2025• Joint venture to sell services within and outside Barnet – guaranteed

minimum income

7 major regeneration schemes across the borough…

15,000HOMES IN

REGENERATION AREAS

450NEW JOBS IN

NEXT 5 YEARS

+91,509SQM OF RETAIL & COMMERCIAL SPACE

DELIVERED IN BRENT CROSS SHOPPING CENTRE

10SCHOOLS ACROSS

PRIMARY, SECONDARY &HIGHER EDUCATION

LEVELS

£25m+NEW HOMES BONUS

Brent Cross Cricklewood: The most significant publicly-owned growth site in London…

Planning consent in place for a new Town Centre:

Doubled shopping centre

7,500 New Homes

Space for 27,000 new jobs

Major transport infrastructure

Schools, parks, health & community facilities

2. Transforming services & tackling demand, driven by insight…● For every service – consider the case for different ways to deliver our

priority outcomes● Integrated, co-located teams to tackle cross-cutting issues & drive

innovation

Our approach to Welfare Reform and employment demonstrates the benefits of integrating services…

Welfare Reform Task Force●Co-located, Multi-Agency team – Housing officers, Benefit advisers, Job Centreplus employment advisers, Mental Health support.●Engaged 96% of those impacted by Benefit Cap; supported 35% into work●Economic benefit – over £3 economic benefit for each £1 invested

Burnt Oak Opportunity Support Team (BOOST)•Love Burnt Oak, JCP, Benefits service, Youth services, Barnet Homes, Health Coaching Support from Future Path•Based in Burnt Oak Library•One to one support, signposting, action planning, workshops, support to access discretionary funds, benefits and money management, access to computers, keeping healthy and improve wellbeing.•Drop in, telephone and follow on Twitter.•Established June 2015 – 200+ people signed up; 70 into work.

3. Community Participation & Resilience - residents doing more…● For themselves and their communities and, where appropriate, designing

& delivering services● In order to build social capital, increase cohesion and reduce dependency

on services

Ambitious Community Participation Strategy being implemented…

• Strategy covers multiple work streams:

• Community Assets Strategy – how we use 130+ community buildings

to achieve outcomes and lever support from residents & VCS

• Comprehensive VCS database – of 1,400 local VCS organisations, so

residents can find non-council support, reduce demand on services

• Volunteering programme – to get more people to volunteer to

provide local services such as libraries

This is underpinned by...

Excellent customer services…

And a continued commitment to openness and transparency…

Engaging – and getting the most from – the groups that matter…

3rd highest

business stock and

start-up rate in London

Our Councillors

Our Partners

Our Residents & Businesses

Our Staff