matt robertson resume

SYSTEMS ADMINISTRATOR OFFERING 10+ YEARS IN SUCCESSFULLY COLLABORATING WITH INTERNAL/EXTERNAL COMPANY STAKEHOLDERS IN DEFINING REQUIREMENTS, GUIDING AND DIRECTING IMPLEMENTATION, AND CONDUCTING ON-GOING MAINTENANCE WHILE PLACING EMPHASIS ON SYSTEM AVAILABILITY, SECURITY, AND PERFORMANCE IN SUPPORT OF IMPROVING PROCESSES, QUALITY AND BUSINESS OUTCOMES.

• ACCUSTOMED TO AND EFFECTIVE IN A VARIETY OF LEADERSHIP ROLES, MAKING CRITICAL DECISIONS AND OVERCOMING COMPLEX TECHNICAL AND ANALYTICAL CHALLENGES. • HIGHLY-ADEPT AT ESTABLISHING RAPPORT WITH INDIVIDUALS AND GROUPS OF ALL LEVELS IN ORDER TO DRIVE INFLUENCE AND BUILD CONSENSUS.• POSSESSING IN-DEPTH UNDERSTANDING OF IT AND THE SCOPE OF INDUSTRY IMPACTS RESULTING FROM TECHNICAL CHANGES.

2013 – PRESENT

360 ARCHITECTURE/HOKIT Manager/Systems Administrator

Directing a result-oriented staff of IT professionals to support end-users in over 26 offices. Administering Active Directory and deploying Application Packages and OS Images with SCCM/PDQ Deploy. Strategies include:

→ Utilizing SCCM for reporting and fueling the updates to SCCM’s latest versions, in addition to leveraging SCCM and WSUS to manage Windows updates.

→ Liaising with colleagues to discuss and implement security procedures and protocols. → Maintaining Windows servers in a steady virtual environment, including backing up user data

on both servers and workstations.

KEY ACCOMPLISHMENTS:

o Created a Standard Windows image and deployed to all computers using MDT/SCCM o Successfully led the staff migration to use the Microsoft Office 365 system

2012 – 2013

OLATHE MEDICAL CENTERLAN Tech Supervisor

Led IT personnel in delivering technical support to approximately 1800 staff members. Recruited, on-boarded and comprehensively trained new LAN Techs and Contractors; designed training to familiarize staff with the environment and address frequently-encountered issues. Strategies included:

→ Utilized results from informal business unit polls and performance metrics to institute modifications which led to an improved customer service delivery process.

→ Worked in conjunction with vendors on new desktop and laptop model selection; inspected presented models, tested and investigated build to make a well-informed final decision.

KEY ACCOMPLISHMENTS:

o Crafted a long-term department restructure plan still in use to this day; combined help desk and desktop support teams to work as one, which increased team efficiency o Planned and managed the upgrade of all computers from XP to Windows 7

→ IT Strategic Business Planning

→ Disaster Recovery & Backup

→ Technical Training

& Troubleshooting

→ Hardware &

Software Installations

→ Technology Evaluation

& Deployment

→ Project/Performance

Management

→ Quality Assurance &

Process Improvement

→ Security Threat &

Vulnerability Analysis

→ Data Analysis

& Management

→ Policy & Procedure Development

→ Budgeting & Cost Controls

→ Software Patching & Updates

→ Leadership, Training

& Mentoring

→ Group Presentation

& Communication

CORE COMPETENCIES PROFESSIONAL SUMMARY

16404 W 139th St, Olathe, KS 66062

913-669-5358

mtrobertson@outlook.com

www.linkedin.com/in/mrobertsonkcl

e

pMatt RobertsonInformation Technology Manager & Systems AdministratorProject Management • Network Administration • Supervision & Leadership

2011 – 2012

KVC HEALTH SYSTEMSNetwork Administrator

Designed and constructed a network designed to fit the needs of 10 newly-remote remote offices, including all-inclusive maintenance of a Windows server environment. Controlled the inventory for all IT hardware and supported both server and battery backup platforms. Strategies included:

→ Maintained 800 local workstations across seven offices in the local area using Citrix to connect systems and simplify support with additional responsibilities for maintaining hardware, local patches and updates.

→ Delivered Remote support to 400 workstations within three states using the built-in Citrix tools and TeamViewer, including Cisco Call Manager and IP Phones.

KEY ACCOMPLISHMENTS:

o Installed, maintained and worked extensively on Dell’s KACE computer management system o Managed the relocation of a 200-person office to a new building

2006 – 2011

LATHROP & GAGE LLPService Desk Specialist

Seamlessly supported 1200 staff spread throughout 10 offices nationwide while collaborating and functioning within a deadline-driven, team environment to develop a standard Windows image and deploy it to all staff computers. Strategies included:

→ Administered user accounts and network access with Active Directory to increase end-user efficiency.

→ Utilized Microsoft SCCM tools to support a wide variety of software applications in order to consistently improve service delivery & end user satisfaction.

KEY ACCOMPLISHMENTS:

o Trained and mentored all new Service Desk employee hires

PROFESSIONAL SUMMARY

16404 W 139th St, Olathe, KS 66062

913-669-5358

mtrobertson@outlook.com

www.linkedin.com/in/mrobertsonkcl

e

pMatt RobertsonInformation Technology Manager & Systems AdministratorProject Management • Network Administration • Supervision & Leadership

→ Bachelor of Arts,

Management and

Human Relations

MidAmerica Nazarene University

→ Associate of Arts,

General Studies

Kansas City Community College

EDUCATION

→ OS Deployment (2015): Developed a task sequence used to deploy an updated image using MDT/SCCM. Also packaged and deployed applications using SCCM/MDT/PDQ Deploy.

→ Workstation Backup (2013): Liaised with Code 42 vendor to install its Crashplan solution on each supported system to ensure proper backup of user data.

→ Hardware Inventory (2011): Researched options for and deployed an inventory system; also developed processes including inventory control measures

TECHNICAL INITIATIVES