march 2002 developing services in an evolving technological and political era: case study fred guy...
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March 2002
DEVELOPING SERVICES IN DEVELOPING SERVICES IN AN EVOLVING AN EVOLVING
TECHNOLOGICAL AND TECHNOLOGICAL AND POLITICAL ERA: CASE POLITICAL ERA: CASE
STUDYSTUDYFred Guy
Director of ICT
National Library of Scotland
March 2002
RESPONSIBILITIESRESPONSIBILITIES of of
NATIONAL LIBRARIESNATIONAL LIBRARIES• Collection of national imprint
• Cataloguing and preservation
• Provision of access services
March 2002
FUNCTIONS FUNCTIONS withinwithin
NATIONAL LIBRARIES NATIONAL LIBRARIES• Acquisition
• Retention
• Preservation
• Access
March 2002
SOME RESULTSSOME RESULTS
BUILDINGS CATALOGUES
March 2002
The George IV Bridge BuildingNational Library of Scotland
March 2002
Russian State Library - Storage area after refurbishment
March 2002
The card catalogue - only one copy in mahogany cabinets
1975
March 2002
The Issue Hall: the Enquiry Counter and Card Catalogue
1975
March 2002
CURRENT FACTORSCURRENT FACTORS
• New modes of publication
• Technological developments
• Organisational restructuring
• Political agenda
March 2002
NEW MODES OF NEW MODES OF PUBLICATIONPUBLICATION
• Hand held (CD ROM, DVD)
• E-books, journals, attachments etc.
• Web sites
• “Informal” publication
March 2002
TECHNOLOGICAL DEVELOPMENTS
• Networking and web technology
• Digital technology (cameras, scanners, software)
March 2002
ORGANISATIONAL ORGANISATIONAL RESTRUCTURINGRESTRUCTURING
• Internal to meet new ways of providing services
• External. Collaboration and co-operation with other organisations
March 2002
POLITICAL AGENDAPOLITICAL AGENDA
• Europe
• Devolution
• E-commerce & global market
• Social inclusion
• Lifelong learning
March 2002
NLS: HistoryNLS: History
• Founded in 1680s as Faculty of Advocates Library
• 1710 1st Copyright Act (Queen Anne)
• 1925 National Library of Scotland Act
March 2002
ASSESSING PROGRESSASSESSING PROGRESS
• Acquisition of materials
• Access and Services
• Preservation
• Organisational change
• Political context
March 2002
ACQUISITION OF ACQUISITION OF MATERIALSMATERIALS
• No legislation for legal deposit
• Voluntary Code in operation (hand held only)
• Secure network proof of concept under development
• Digitisation projects inc. Resources for Learning in Scotland (RLS)
March 2002
ACCESS AND SERVICESACCESS AND SERVICES
• Catalogues (24 x7)
• Web sites
March 2002The Churchill educational website
March 2002
March 2002
March 2002
CURRENT SERVICES AND CURRENT SERVICES AND SOFTWARESOFTWARE
PrintedPrinted CD-ROMsCD-ROMsDigitisedDigitisedMaterial Material Web sitesWeb sites
VoyagerVoyagerXX
DirectoryDirectoryAccessAccess WEBWEB
USERUSER
March 2002
ACCESS: InfrastructureACCESS: Infrastructure
• Network upgrading required
• Storage Area network required
• Digital Object Management System (DOMS) required
March 2002
PRESERVATIONPRESERVATION
• Monitoring progress elsewhere
March 2002
ORGANISATIONAL ORGANISATIONAL RESTRUCTURINGRESTRUCTURING
• Inadequate staffing to support hybrid library developments
• Structure based on processing printed materials
• Internal review
• External collaboration (Edinburgh University Library)
March 2002
POLITICAL AGENDAPOLITICAL AGENDA
• UK/European scenario
• Scottish dimension
March 2002
GENERAL CONTEXTGENERAL CONTEXT
A. A. • Small increase in provision for staff and non-staffSmall increase in provision for staff and non-staff costscosts• Level funding for Purchase GrantLevel funding for Purchase Grant
B. Increased allocation for: B. Increased allocation for: •Development of hybrid libraryDevelopment of hybrid library•Development of education and access initiativesDevelopment of education and access initiatives•Restoration of curatorial skillsRestoration of curatorial skills•Stabilisation of backlogsStabilisation of backlogs
March 2002
OUTCOMESOUTCOMES
• Review of Activities
• Hybrid Library Steering Group
March 2002
REVIEW OF ACTIVITIES: REVIEW OF ACTIVITIES: Phase 1Phase 1
•Closure of Science & Business Reading Room
•Reduction in binding activity
March 2002
REVIEW OF ACTIVITIES: REVIEW OF ACTIVITIES: Phase 2Phase 2
• Identification of efficiencies, savings etc.
• Approach involves investigating 16 work areas (strands)
• Phase started in October and is due to be completed in September
March 2002
HYBRID LIBRARY HYBRID LIBRARY STEERING GROUPSTEERING GROUP
• Staffing including defining new posts
• Infrastructure - network, hardware, software
March 2002
STAFFINGSTAFFING
Top level commitmentTop level commitment
CollectionCollectionLegal depositLegal deposit & purchase& purchase
CataloguingCataloguingWebWeb
presentationpresentationICTICT
SupportSupportReaders’Readers’AdvisorAdvisor
March 2002
PLANS 2002 - 2004PLANS 2002 - 2004Acquisition of materialsAcquisition of materials
• Collaborate with Legal Deposit Libraries over Voluntary Code and drive towards legislation
• Licence content
March 2002
CURRENT SERVICES AND CURRENT SERVICES AND SOFTWARESOFTWARE
PrintedPrinted CD-ROMsCD-ROMsDigitisedDigitisedMaterial Material Web sitesWeb sites
VoyagerVoyagerXX
DirectoryDirectoryAccessAccess WEBWEB
USERUSER
Integrated accessIntegrated access
March 2002
PLANS 2002 - 2004PLANS 2002 - 2004InfrastructureInfrastructure
• Upgrade network
• Install Storage Area network
• Complete X Directories installation
• Define Digital Object Management System
• Procure DOMS with University of Edinburgh?
March 2002
PLANS 2002 - 2004PLANS 2002 - 2004PreservationPreservation
• Monitor progress in British Library and Koninklijke Bibliotheek
• Collaborate with National Archives of Scotland
March 2002
PLANS 2002 - 2004PLANS 2002 - 2004Organisational ChangeOrganisational Change
• Accelerate recruitment of staff for new initiatives
• Implement Personal Development Plans
• Complete and implement Review of Activities: Phase 2
• Examine senior staffing structure (under direction of new national librarian)
March 2002
PLANS 2002 - 2004PLANS 2002 - 2004Political contextPolitical context
• Meet Modernising Government requirements
• Support/implement Digital Scotland initiatives
• Explore role within Science Strategy
March 2002
CONCLUSIONSCONCLUSIONS
• Period of simultaneous contraction and expansion
• Difficult acquisition situation with a) no legal deposit for e-materials and b) no access to JISC deals
• Have created a significant collaboration
• Are beginning to change structures
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