March 2002

DEVELOPING SERVICES IN DEVELOPING SERVICES IN AN EVOLVING AN EVOLVING

TECHNOLOGICAL AND TECHNOLOGICAL AND POLITICAL ERA: CASE POLITICAL ERA: CASE

STUDYSTUDYFred Guy

Director of ICT

National Library of Scotland

March 2002

RESPONSIBILITIESRESPONSIBILITIES of of

NATIONAL LIBRARIESNATIONAL LIBRARIES• Collection of national imprint

• Cataloguing and preservation

• Provision of access services

March 2002

FUNCTIONS FUNCTIONS withinwithin

NATIONAL LIBRARIES NATIONAL LIBRARIES• Acquisition

• Retention

• Preservation

• Access

March 2002

SOME RESULTSSOME RESULTS

BUILDINGS CATALOGUES

March 2002

The George IV Bridge BuildingNational Library of Scotland

March 2002

Russian State Library - Storage area after refurbishment

March 2002

The card catalogue - only one copy in mahogany cabinets

1975

March 2002

The Issue Hall: the Enquiry Counter and Card Catalogue

1975

March 2002

CURRENT FACTORSCURRENT FACTORS

• New modes of publication

• Technological developments

• Organisational restructuring

• Political agenda

March 2002

NEW MODES OF NEW MODES OF PUBLICATIONPUBLICATION

• Hand held (CD ROM, DVD)

• E-books, journals, attachments etc.

• Web sites

• “Informal” publication

March 2002

TECHNOLOGICAL DEVELOPMENTS

• Networking and web technology

• Digital technology (cameras, scanners, software)

March 2002

ORGANISATIONAL ORGANISATIONAL RESTRUCTURINGRESTRUCTURING

• Internal to meet new ways of providing services

• External. Collaboration and co-operation with other organisations

March 2002

POLITICAL AGENDAPOLITICAL AGENDA

• Europe

• Devolution

• E-commerce & global market

• Social inclusion

• Lifelong learning

March 2002

NLS: HistoryNLS: History

• Founded in 1680s as Faculty of Advocates Library

• 1710 1st Copyright Act (Queen Anne)

• 1925 National Library of Scotland Act

March 2002

ASSESSING PROGRESSASSESSING PROGRESS

• Acquisition of materials

• Access and Services

• Preservation

• Organisational change

• Political context

March 2002

ACQUISITION OF ACQUISITION OF MATERIALSMATERIALS

• No legislation for legal deposit

• Voluntary Code in operation (hand held only)

• Secure network proof of concept under development

• Digitisation projects inc. Resources for Learning in Scotland (RLS)

March 2002

ACCESS AND SERVICESACCESS AND SERVICES

• Catalogues (24 x7)

• Web sites

March 2002The Churchill educational website

March 2002

March 2002

March 2002

CURRENT SERVICES AND CURRENT SERVICES AND SOFTWARESOFTWARE

PrintedPrinted CD-ROMsCD-ROMsDigitisedDigitisedMaterial Material Web sitesWeb sites

VoyagerVoyagerXX

DirectoryDirectoryAccessAccess WEBWEB

USERUSER

March 2002

ACCESS: InfrastructureACCESS: Infrastructure

• Network upgrading required

• Storage Area network required

• Digital Object Management System (DOMS) required

March 2002

PRESERVATIONPRESERVATION

• Monitoring progress elsewhere

March 2002

ORGANISATIONAL ORGANISATIONAL RESTRUCTURINGRESTRUCTURING

• Inadequate staffing to support hybrid library developments

• Structure based on processing printed materials

• Internal review

• External collaboration (Edinburgh University Library)

March 2002

POLITICAL AGENDAPOLITICAL AGENDA

• UK/European scenario

• Scottish dimension

March 2002

GENERAL CONTEXTGENERAL CONTEXT

A. A. • Small increase in provision for staff and non-staffSmall increase in provision for staff and non-staff costscosts• Level funding for Purchase GrantLevel funding for Purchase Grant

B. Increased allocation for: B. Increased allocation for: •Development of hybrid libraryDevelopment of hybrid library•Development of education and access initiativesDevelopment of education and access initiatives•Restoration of curatorial skillsRestoration of curatorial skills•Stabilisation of backlogsStabilisation of backlogs

March 2002

OUTCOMESOUTCOMES

• Review of Activities

• Hybrid Library Steering Group

March 2002

REVIEW OF ACTIVITIES: REVIEW OF ACTIVITIES: Phase 1Phase 1

•Closure of Science & Business Reading Room

•Reduction in binding activity

March 2002

REVIEW OF ACTIVITIES: REVIEW OF ACTIVITIES: Phase 2Phase 2

• Identification of efficiencies, savings etc.

• Approach involves investigating 16 work areas (strands)

• Phase started in October and is due to be completed in September

March 2002

HYBRID LIBRARY HYBRID LIBRARY STEERING GROUPSTEERING GROUP

• Staffing including defining new posts

• Infrastructure - network, hardware, software

March 2002

STAFFINGSTAFFING

Top level commitmentTop level commitment

CollectionCollectionLegal depositLegal deposit & purchase& purchase

CataloguingCataloguingWebWeb

presentationpresentationICTICT

SupportSupportReaders’Readers’AdvisorAdvisor

March 2002

PLANS 2002 - 2004PLANS 2002 - 2004Acquisition of materialsAcquisition of materials

• Collaborate with Legal Deposit Libraries over Voluntary Code and drive towards legislation

• Licence content

March 2002

CURRENT SERVICES AND CURRENT SERVICES AND SOFTWARESOFTWARE

PrintedPrinted CD-ROMsCD-ROMsDigitisedDigitisedMaterial Material Web sitesWeb sites

VoyagerVoyagerXX

DirectoryDirectoryAccessAccess WEBWEB

USERUSER

Integrated accessIntegrated access

March 2002

PLANS 2002 - 2004PLANS 2002 - 2004InfrastructureInfrastructure

• Upgrade network

• Install Storage Area network

• Complete X Directories installation

• Define Digital Object Management System

• Procure DOMS with University of Edinburgh?

March 2002

PLANS 2002 - 2004PLANS 2002 - 2004PreservationPreservation

• Monitor progress in British Library and Koninklijke Bibliotheek

• Collaborate with National Archives of Scotland

March 2002

PLANS 2002 - 2004PLANS 2002 - 2004Organisational ChangeOrganisational Change

• Accelerate recruitment of staff for new initiatives

• Implement Personal Development Plans

• Complete and implement Review of Activities: Phase 2

• Examine senior staffing structure (under direction of new national librarian)

March 2002

PLANS 2002 - 2004PLANS 2002 - 2004Political contextPolitical context

• Meet Modernising Government requirements

• Support/implement Digital Scotland initiatives

• Explore role within Science Strategy

March 2002

CONCLUSIONSCONCLUSIONS

• Period of simultaneous contraction and expansion

• Difficult acquisition situation with a) no legal deposit for e-materials and b) no access to JISC deals

• Have created a significant collaboration

• Are beginning to change structures