managing people you can't see

Managing People You Can’t See

June 7, 2011

James P. Ware, PhD

Executive Director

The Future of Work…unlimited

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@HarvardBiz

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Welcome!

Angelia Herrin Harvard Business Review

http://hbr.org/

Boston, MA

Our Feature Speaker

James Ware, PhD The Future of Work…Unlimited

www.thefutureofwork.net/

Berkeley, CA

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Poll Question

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How many of you are managing people you can’t see?

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

A Tale of Two Books

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The Difference

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Shift Happens—Again

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And the Whole World Has Changed

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Someone has hit the “Reset” button.

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Today’s Agenda

Why is remote/mobile work growing so

rapidly?

What challenges does a distributed

workforce present?

How can you keep remote employees

engaged and productive?

What does all this mean for the future of

work?

A conversation about managing

remote teams and a distributed workforce

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Work is Evolving

What “work” is

How “work”

gets done

Where “work”

gets done

What workers

do

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The “Anywhere Office” is a Reality Today

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35%

32%

33%

“Third Places”

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Global Mobile Workforce is Growing Rapidly*

* “Mobile” means working away from office at least two days per week.

Source: Future of Work Demographic Projections, 2011

Old habits

Resistance

Scarcity of experts

Up-front investment

Technology

Commute costs

ROI

Environmental impacts

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Mobile Workers as Percent of Total Workforce

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020

16%

27%

35%

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

But It’s Not Just About Mobility

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Global Working-Age Population:

1990: 3.25 billion

2010: 4.5 billion

95% of growth occurred in less-developed countries; 67% in Asia

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What is Unique About “Different Places” Work?

Differing languages,

social customs,

expectations

Fewer accidental meetings

More task time, less

social interaction

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation

* Adapted from a model first developed by Bob Johansen, Institute for the Future

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Different

Same

Same Different

Place

Time

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee Engagement The Critical Ingredient Clarity of

expectations

Rewards for engagement

Inspirational leadership

Quality of peer/

subordinate relationships

Regular feedback

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members

Be a role

model

Lead Team-

building exercises

Celebrate life

events

Recognize Success

Teach empathy

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Forming a Virtual Team Critical Team-Building Activities

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Special Challenges for Globally Distributed Teams

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Culture

Time Zones

Work Styles

Work Schedules

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Overcoming Differences

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Agree on Tangible Performance Measures for Each Job. . . and Use Them

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Why does this job exist?

How will we know it’s being done well?

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What Does All This Mean for You?

Lead

by Doing

Invest in Appropriate

Technologies

Embrace Distributed Work

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile jim@thefutureofwork.net

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