manage phone calls with filemaker
Post on 17-Jun-2015
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Manage phone calls with FileMaker and Twilio
TRANSCRIPT
Case study: Helpdesk
management with CWP
FileMaker and Twilio
- Jeroen Aarts
CW helpdesk: requirements
• One centralized helpdesk telephone number
• Forward calls to mobile coworkers
• Plan and schedule forwarding calls
Setup
<helpdesk phone>
Customer
Step 3: Forward call
Coworker Coworker
Step 1: Choose language…
Step 2: Choose Project Helpdesk
Scheduling in FileMaker!
Twilio: online telephone service
Twilio: callback URL
Twilio: Twiml API
Step 1: Choose language…
Step 2: Choose helpdesk…
Use CWP to connect…
Forward call...
Thanks... for calling us
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