magiq enterprise case study: the torres shire. introductions terry pascoe debbie glyde michael...

MagiQ EnterpriseCase Study:The Torres Shire

Introductions

Terry Pascoe

Debbie Glyde

Michael Craig

Presenting an Alternative

The Status Quo

The Alternative

The Alternative

We believe a little bit

of MagiQ can offer a

highly attractive and

effective alternative.

NCS Chameleon

Software and services business

Formed following merger between NCS Software and Chameleon Technology

More than 320 Customers across Australia, New Zealand, South Pacific, the UK and the US

Significant software and services business across the ANZ Region

NCS Chameleon

Privately owned mid size Australian and NZ corporation

Highly profitable, stable and conservatively managed business

30 year history

Group revenue >$18million

Significant software and services business across the ANZ Region

NCS Chameleon

Experienced team of 80 staff

Deep industry experience and knowledge

Long term staff commitment

Offices in Melbourne, Auckland, Christchurch and Napier

We provide dedicated local support and product development

Key Markets

Local Government Education Health & Community Retail

Not for Profit Utilities & Infrastructure Professional Services State Government

More than 320 Customers across Australia, New Zealand, South Pacific, the UK and the US

Customers

320 Customers

130 Councils across the ANZ region

98 Health & Aged Care organisations

Growing education, commercial and not-for-profit client base

Local Government Customers

130 Councils across ANZ using our software and services

99 Councils in Australia MagiQ Performance budgeting

31 Councils in New Zealand

46% market share

Developing and supporting software for local government for more than 30 years

Australian Enterprise Customers

Torres Shire Council, QLD

Northern Grampians Shire Council, VIC

Torres Shire Council

Queensland’s northern most local authority

Mainstream Australian Council that abuts an international border

Population 4,600

Annual revenue $28.7m

Staff 155

The Challenge

Council had identified our existing software was not suitable for Council’s size and nature

In 2013 we went to market for a replacement

Key requirements

Service and support

Ease of use

Web based

Cost effectiveness

The Solution

Benefits for Council:

Easy to use and implement

Fully web based solution able to be delivered via Managed Service

Flexible on-site support model

Strong history working with remote customers

Easy to use reporting

Where are we today?

Commenced MAGIQ implementation in April 2014

All key modules live 1st July - within 3 months

MagiQ Performance budgeting implementing

Continuous improvement - tweaking

Core business management system

Over 50 modules of software

Fully integrated suite of software

Enterprise wide reporting

Fully web based

MagiQ Enterprise

Allowing you to work with a single, trusted supplier

MagiQ Enterprise Systems

Finance and accounting

Regulatory, rating and property

Works and Service management

HR & Payroll

Enterprise reporting

Online self-service system

Comprehensive, easy to use business systems

Anywhere, anytime

Any device

Summary

Technology change

Shrinkage in the competitive landscape

Lack of appropriate product solutions

Poor quality delivery

We provide an excellent alternative

NCS Chameleon is a business built on a foundation

of honesty, trust and integrity as demonstrated

by our many long term customer relationships and the

longevity of our staff commitment.

“

“John BensonFounder, 2014