litigation support solutions in a managed services environment: where do you start ?

Litigation Support Solutions in a Managed Services Environment:

Where Do You Start?

R.P. Smith, Manager of Practice Support, Jones Walker LLP

Scott Berger, Director of Discovery Management, Iris Data Services, Inc.

Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP

Panelists

Agenda

• Introduction

• Jones Walker’s Journey to Managed Services

• Benefits of Managed Services Agreement

• Closing Remarks

• Q & A

Jones Walker’s Journey to Managed Services

• Business Needs Identified• Steps Taken• Formed a Review Committee• Developed list of must-have features• Demo, Demo, Demo!• Scoring of Platforms• Engaged Infrastructure Team• Pricing of required infrastructure• Looked for Alternatives of Hosting In-House

What is a Managed Services Partnership?

• Understanding the firm’s goals• Understanding firm’s culture• Collaborating to define the elements of

the partnership• Defining the stages of a successful

implementation• Outlining the various support systems in

the partnership• Educating & marketing the partnership

throughout the firm• Calendaring ongoing business reviews

Benefits of Managed Services Agreement

Benefits for Provider• Partnership - Alignment• Support model• Increase value that existing personnel are

providing to firm and firm clients• Turnkey solution for firms

Benefits of Managed Services Agreement

Benefits for Law Firm• Security• Cost Savings/Value• Predictability• Supported by eDiscovery

service experts and application veterans

Closing Remarks

Thank You!