let your non-verbal communication speak for you! susan schoenfeld

Let Your Non-verbal Communication Speak for You!

Susan Schoenfeld

Things to remember about Non-verbal Communication

You can’t not communicate

It is rule-governed

It is motivated

It is hard to hide your feelings

“Beware of the man whose belly doesn’t shake when he laughs”

Things to remember about Non-verbal Communication

We must be consistent

Non-verbal communication holds more weight than verbal communication

There are some non-verbals we can’t control

Blushing

Sweating

Nervousness

Other people’s opinions of us because of physical attributes

Body types give us stereotyped impressions

Person is dominant, confident, adventurous, competitive…….

Person is dependent, contented, sluggish, soft-hearted …..

Person is tense, anxious, withdrawn…

The problem with Non-verbalCommunication

It is ambiguous

We communicate in many ways

Appearance

The way we enter a room

Handshake

Walk

Sit

Eating habits

We communicate in many ways

Eye contact

Touch

Territoriality

Distance

Tension

Space

We communicate in many ways

Color

Time

Silence

Hands

Knowing about Non-verbal Communication is helpful

When someone is relaxed they receive information easily

Hold a difficult meeting in your office

Gain control by sitting at the head of the table

Person who stands behind his/her desk has control

How to spot a liar

Tighten lips

Micro-expressions

Smile that doesn’t use eye muscles

Crooked expression

Facial expression lasts too long

Rubs nose

Face reddens

Arms folded

Thank you