leim 2009 dallas maury mitchell & dennis bodine alabama criminal justice information center...

Mobile Officers Virtual EnvironmentMobile Officers Virtual EnvironmentDesigning, Implementing & Managing a Statewide Technology ArchitectureDesigning, Implementing & Managing a Statewide Technology Architecture

LEIM 2009LEIM 2009DallasDallas

Maury Mitchell & Dennis BodineMaury Mitchell & Dennis BodineAlabama Criminal Justice Information Center (ACJIC)Alabama Criminal Justice Information Center (ACJIC)

Marc Winitz & Martin GillespieMarc Winitz & Martin GillespieATS Corporation (ATSC)ATS Corporation (ATSC)

ACJIC Mobile Officer VisionACJIC Mobile Officer Vision

provide a comprehensive & uniform mobile information solution for every

police officer in Alabama

ConsiderationsConsiderations

• Agency & User Support• Lack of Mobile Data Units in Field• Complexity & Technical Competency• Existing Technology• Aligning Local Objectives & Statewide Strategy• Funding

Mobile Officers Virtual EnvironmentMobile Officers Virtual Environment

MOVEMOVEDashboardsDashboards

eCrasheCite

ULTRA

LETSgo

• Uniformity• Officer Efficiency• Lower Learning Curve• Reduced Costs• Advanced Tech for “have nots”• Full Integration Into State Systems

MOVE BenefitsMOVE Benefits

VoyagerVoyagerNCIC/ NCIC/ NletsNlets

What is the most important piece to officer safety?

Alabama's Mobile Access ProblemAlabama's Mobile Access Problem

How do we provide this critical access to a disparate enterprise?• Large potential user base (~16,000 officers)• Large number of technically-challenged agencies• Diverse local hardware & wireless needs• Supporting diverse local business processes

Did Not Want to Mandate a Single Solution

Technical SolutionTechnical Solution

• Highly Configurable COTS Platform– Switch/Broker– SOA Architecture & Web

Services

• Disparate Wireless Network Support

• Federated Query• Single Sign-on Integration

End User Issues & SupportEnd User Issues & Support

• Establish & document access policies• Customer service demands on ACJIC• Outsourced 24/7 call center for end users• Rapid configuration & problem resolution• ATSC integrated into ACJIC business workflow – Certification– Activation– Management– Technical Support

Best Practice/Lessons LearnedBest Practice/Lessons Learned

• System is very end-user focused• Open standards approach works– Architecturally for state system– Programmatically for end agency adoption

• State sponsorship drives take-up• Involve end users in product roadmap• Lower O&M cost supports long term viability

ContactContact

ACJICMaury MitchellDirectormaury.mitchell@alacop.gov

Dennis BodineChief Agentdennis.bodine@alacop.gov

201 South Union StreetMontgomery AL 36130334.517.2400

ATSCMarc Winitz

Vice President, State & Localmwinitz@atsc.com

Martin GillespieVice President, Federal

mlgillespie@atsc.com

7925 Jones Branch DriveMcLean VA 22102

571.766.2400