leim 2009 dallas maury mitchell & dennis bodine alabama criminal justice information center...
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Mobile Officers Virtual EnvironmentMobile Officers Virtual EnvironmentDesigning, Implementing & Managing a Statewide Technology ArchitectureDesigning, Implementing & Managing a Statewide Technology Architecture
LEIM 2009LEIM 2009DallasDallas
Maury Mitchell & Dennis BodineMaury Mitchell & Dennis BodineAlabama Criminal Justice Information Center (ACJIC)Alabama Criminal Justice Information Center (ACJIC)
Marc Winitz & Martin GillespieMarc Winitz & Martin GillespieATS Corporation (ATSC)ATS Corporation (ATSC)
ACJIC Mobile Officer VisionACJIC Mobile Officer Vision
provide a comprehensive & uniform mobile information solution for every
police officer in Alabama
ConsiderationsConsiderations
• Agency & User Support• Lack of Mobile Data Units in Field• Complexity & Technical Competency• Existing Technology• Aligning Local Objectives & Statewide Strategy• Funding
Mobile Officers Virtual EnvironmentMobile Officers Virtual Environment
MOVEMOVEDashboardsDashboards
eCrasheCite
ULTRA
LETSgo
• Uniformity• Officer Efficiency• Lower Learning Curve• Reduced Costs• Advanced Tech for “have nots”• Full Integration Into State Systems
MOVE BenefitsMOVE Benefits
VoyagerVoyagerNCIC/ NCIC/ NletsNlets
What is the most important piece to officer safety?
Alabama's Mobile Access ProblemAlabama's Mobile Access Problem
How do we provide this critical access to a disparate enterprise?• Large potential user base (~16,000 officers)• Large number of technically-challenged agencies• Diverse local hardware & wireless needs• Supporting diverse local business processes
Did Not Want to Mandate a Single Solution
Technical SolutionTechnical Solution
• Highly Configurable COTS Platform– Switch/Broker– SOA Architecture & Web
Services
• Disparate Wireless Network Support
• Federated Query• Single Sign-on Integration
End User Issues & SupportEnd User Issues & Support
• Establish & document access policies• Customer service demands on ACJIC• Outsourced 24/7 call center for end users• Rapid configuration & problem resolution• ATSC integrated into ACJIC business workflow – Certification– Activation– Management– Technical Support
Best Practice/Lessons LearnedBest Practice/Lessons Learned
• System is very end-user focused• Open standards approach works– Architecturally for state system– Programmatically for end agency adoption
• State sponsorship drives take-up• Involve end users in product roadmap• Lower O&M cost supports long term viability
ContactContact
ACJICMaury [email protected]
Dennis BodineChief [email protected]
201 South Union StreetMontgomery AL 36130334.517.2400
ATSCMarc Winitz
Vice President, State & [email protected]
Martin GillespieVice President, Federal
7925 Jones Branch DriveMcLean VA 22102
571.766.2400