launchpad - how skills wisconsin uses salesforce.com to improve workforce development collaboration

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HOW SKILLS WISCONSIN USES WORKSOURCE & SALESFORCE TO DRIVE

COLLABORATION

Housekeeping Notes

Join the conversation on Twitter #cloudlaunch or @AbrahamJankans

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Via email ajankans@launchpadco.com

Todays Host!

Abraham JankansChief Enthusiasm Officer

Launchpad@abrahamjankans

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Let’s Get Started!

launchpadco.com

• Cloud Technology Firm Specializing In:- Workforce, Community & Economic Development

• Offer fully cloud software built on Salesforce.com platform• Founders background: Workforce & Economic Development• Key Customers: City of Los Angeles, State of Wisconsin.

About Launchpad

Launchpad has helped dozens of public and non-profit Workforce & Economic Development organizations increase outcomes by using our SaaS applications

Built 100% on the Salesforce.com platform.

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Social Revolution

4.5 Billion Social Users

Case Management and Business Services Team Collaboration

Share Feeds, Profiles, Groups, and Files

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Touch Revolution

1.7 Billion Mobile Devices Shipped in 2012

Extend capabilities of staff

Reach Participants & Employers Anywhere

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The Challenge

Siloed Services

Training & DevelopmentEconomic Development

Workforce Development

EDO’s LayoffAversion

TANF

TechnicalCollegesCommunity

CollegesWIA

The Solution

Regional Clouds

Growth City, USA

Economic DevelopmentWorkforce Development

Real-time reporting

Link multiple programs

Make better investments

Big Data

Community Colleges

WIA TANF

Training & Development

TechnicalCollegesEDO’s

LayoffAversion

The Solution

Regional Clouds

Growth City, USA

Economic DevelopmentWorkforce Development

Real-time reporting

Link multiple programs

Make better investments

Big Data

Community Colleges

WIA TANF

Training & Development

TechnicalCollegesEDO’s

LayoffAversion

#1 Sales, Service, Marketing

Cloud Computing

Innovation 2011, 2012, 2013

Salesforce: Leading Cloud Platform for Workforce & Economic Development

• 150,000 + organizations• Millions of users

• Thousands of apps• Natively mobile & social

Salesforce Platform: More than Sales!

Real-time dashboard & reports

Collaboration Apps

Go instantly mobile & social

Clicks not Code

Turn spreadsheets into dashboards

Costs less than traditional legacy systems

Native Cloud

CaseManagement

Workforce & Economic Development Apps

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Skills Wisconsin

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Sue GleasonProject DirectorSkills Wisconsin

Carrie MillerFocused Initiatives ManagerNorthwest Wisconsin WIB

blahblah blah

About Skills Wisconsin

Blah, Blah

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Skills Wisconsin

West Central

WDB

1. Management and recentness of labor market and business customer data.

2. Coordination of business services among WIBs and workforce areas.

3. Coordination between/across workforce development (WD) programs and economic development (ED) entities within and across regions.

4. The translation and application of business needs to inform the content of skill training.

Challenges

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1. Move to employer-centric, demand-driven model.2. Deploy common technology platform (Salesforce.com):

a. Gather real-time labor market datab. Coordinate business customer relationship management

3. Establish common vision/ goals with Internal/ External partners.

Solutions

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From Pilot To Collaboration

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LaunchPilot Group I Group II

Oct 2012 Feb 2013 June 2013

WEDC

Oct 2013

• Single Area• Defined Requirements• Configured platform

• 5 Areas• Migrated data• Chatter Groups• Staff Training

• 6 Areas• Migrated data• Chatter Groups• KPI Reports• Staff Training

• Define data sharing• Salesforce-to-Salesforce• Local collaboration

Skills Wisconsin Solution Overview

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Accounts

Contacts

Activities

Job Orders

Documents

Employer CRM

Dashboards & Reports

Notes & Activities

Skills

Resumes

Job Matching

Hires

Job Ready

Dashboards & Reports

Share Documents

Follow People & Records

Create Groups

Manage Profiles

Mobile App

Post & Share

Instant Messenger

BUSINESS SERVICES PARTICIPANTS COLLABORATION

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Skills Wisconsin Demonstration

launchpadco.com

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Successes

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1. Improved Data Visibility (Shared Accounts)2. Initiated communication between regions on shared employers and contacts3. Collaboration on employers instead of competing

Lessons Learned

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1. Adoption (some regions faster than others)2. Train on systems and processes3. Data Sharing

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Questions & Answers

launchpadco.com