kitsap transit demographic assessment september 25, 2015 apa peninsula section annual conference
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Kitsap Transit
Demographic AssessmentSeptember 25, 2015APA Peninsula Section Annual Conference
Community Attributes Inc.
CAI provides research and analysis to increase awareness, inform decisions and improve results for our clients and the communities they serve. We are passionate about telling data-rich stories about communities that are important to decision makers.
2005 300+ 200+Founded Projects Clients
Background
Methods
1
2 1
Community Attributes Inc. September 25, 2015
Findings3
1 Background: Limited English Proficiency (LEP) Plan
2 Community Attributes Inc. September 25, 2015
• Community Attributes Inc. worked with Kitsap Transit to determine transit access and needs for people with limited English language skills
• The final LEP plan allowed Kitsap Transit to stay in compliance with Federal Transit Administration Title VI requirements
• CAI used the Four Factor Analysis to ensure services and information were accessible to LEP groups
• The assessment drew from existing and published U.S. Census data
• Stakeholder outreach to the Kitsap area organizations helped supplement census data
• GIS maps showed areas of multifamily housing, languages spoken, transportation means, low-income households, and more
2 Methods: Four Factor Analysis
3 Community Attributes Inc. September 25, 2015
Othello
Graham
The Department of Transportation established the Four Factor Analysis that transit agencies use to ensure services and information are accessible to LEP groups.
Four Factor Analysis
1. Assessing the number and proportion of LEP persons served or encountered in the eligible service population
2. Assessing the frequency with which LEP individuals come into contact with the program, activity, or service
3. Assessing the nature and importance of the program, activity, or service provided by the program
4. Assessing the resources available to the recipient and costs
2 Methods: Four Factor Analysis – Factor 1
3 Community Attributes Inc. September 25, 2015
Othello
Graham
Number and Proportion of LEP in Kitsap County
To identify languages spoken and determine proportion of LEP groups, CAI:
> Analyzed data from the U.S. Census American Community Survey
> Facilitated stakeholder interviews with LEP-oriented organizations
The most prevalent language spoken was Spanish
2 Methods: Four Factor Analysis – Factor 2
3 Community Attributes Inc. September 25, 2015
Othello
Graham
Frequency of Contact with LEP in Kitsap County
To help inform the frequency of contact with LEP groups, CAI:> Conducted an informal survey of Kitsap Transit operators> Performed GIS analysis> Facilitated stakeholder interviews with LEP-oriented organizations
Stakeholder Interview Questions (partial list)What does your organization do? What do you do? What population do you serve? Do you work with people that don’t understand English well? If so, what language groups do you come into contact with most often? What are the challenges faced by the people you serve who are not proficient in English? What is the main challenge they face? Do you know how often this group uses transit? (daily, occasionally, rarely?)
2 Methods: Four Factor Analysis – Factor 3
3 Community Attributes Inc. September 25, 2015
Othello
Graham
Importance of Services to LEP in Kitsap County
To quantify the importance of transit to LEP groups, CAI:
> Analyzed US Census Means of Transportation to Work data
> Facilitated stakeholder interviews with LEP-oriented organizations
2 Methods: Four Factor Analysis – Factor 4
3 Community Attributes Inc. September 25, 2015
Othello
Graham
Resources Available to the Recipient & Costs
To identify resources and organizations that reach LEP groups, CAI:> Cataloged current and potential Kitsap Transit partners
> Recommended communications and outreach tools
Partner Organizations
American Red CrossBremerton Housing AuthorityCatholic Community ServicesChild Care Resource/Referral Service of Kitsap CountyDSHSE&J Reyes Mabuhay LoungeEl Coral RestaurantFilipino American CommunityFilipino Women's Club of Kitsap CountyHabitat for HumanityHarrison HospitalHillcrest Assembly of GodKitsap Co. Domestic Violence Task ForceKitsap Community ResourcesKitsap County Health District Kitsap Human Rights NetworkKitsap Immigrant Assistance Center Kitsap Mental Health ServicesLiteracy Council of Kitsap County
Lutheran Community ServicesNaval Base Kitsap Fleet & Family SupportSoroptimist of Greater BremertonUnited Way of Kitsap CountyYWCA of Kitsap CountyYMCA of Kitsap CountyBremerton Salvation ArmyBenedict HouseSt Vincent De Paul Society Kitsap Unitarian Universal FellowshipHoly Trinity Roman Catholic ParishOur Lady Star Of The Sea ParishSt Olaf ParishSt Gabriel ParishSt Cecilia Paris
3 Findings: Demographics
4 Community Attributes Inc. September 25, 2015
• A total of 6,931 (3.1%) persons were identified as LEP in Kitsap County
• The two largest LEP language groups in Kitsap were:
Spanish (2,585 population) Tagalog (1,502 population)
• Other large LEP groups spoke German, Japanese and other Pacific Island languages
• Stakeholder interviews identified groups that spoke Mam, a rare Mayan language with Mexican/Guatemalan origins
• The majority of Spanish LEP live in Bremerton, Port Orchard and Parkwood
• The majority of Asian and Pacific Island Language LEP live in Bremerton and Silverdale
• LEP stakeholder interviews indicated LEP groups live in the most affordable rental units available
3 Findings: Transit Operators Contact with LEP
5 Community Attributes Inc. September 25, 2015
An informal survey of Kitsap Transit operators found:
> 81 out of 87 respondents had transported or spoken with LEP riders
Percentage of LEP groups that reside in communities served by Kitsap Transit fixed routes:
> 92% of Spanish LEP> 94% of Asian and Pacific Islander LEP
Stakeholder interviews with Spanish and Mam speakers found:
> This group uses transit frequently> They desire to live in the most
affordable and accessible apartments > There is often a lack of understanding
the transit system> CAI found most organizations in Kitsap
that work with immigrants focus on this language group
Stakeholder interviews with Tagalog speakers found:
> This group does not have trouble understanding English or accessing transit
Total Kitsap County
Population
Speak English Only 170,227 84% 33,619 16% 203,846
Spanish Speakers 6,138 87% 880 13% 7,018LEP Spanish Speakers 2,384 92% 201 8% 2,585
Other Indo-European Speakers 3,614 88% 491 12% 4,105LEP Indo-European Speakers 654 84% 127 16% 781
Asian and Pacific Island Speakers 7,608 92% 672 8% 8,280LEP Asian and Pacific Island Speakers 3,161 94% 188 6% 3,349
Other Speakers 796 85% 142 15% 938LEP Other Speakers 181 84% 35 16% 216
Total Population 5 and Over 188,383 84% 35,804 16% 224,187Total Foreign Language Speakers 18,156 89% 2,185 11% 20,341Total LEP Speakers 6,380 92% 551 8% 6,931
Served by Kitsap Transit Routes
Not Served by Kitsap Transit
RoutesPrimary Language Spoken
Summary of Languages Spoken by Transit Service Area, 2009
3 Findings: Importance of Transit Services to LEP Groups
6 Community Attributes Inc.
The most important service for Spanish and Mam LEP groups (as cited by stakeholders):
> Fixed route bus service
Stakeholders interviews revealed: > The bus transfer process is a
hurdle for LEP groups> Bus Transfer Centers may be
important facilities for LEP transit riders heading to multiple desinations
CAI determined:> Targeted outreach was needed
to raise awareness of the variety Kitsap Transit services
September 25, 2015
Areas with more than 25 people per 100 acres who use transit to commute to work include:
> Bremerton> East Bremerton> Kariotis> eastern Bainbridge Island (due
to ferry commuters)> Suquamish> Parkwood> Manchester
Areas with people who are more dependent on transit include:
> Bremerton> East Bremerton> Kariotis> Silverdale> Port Orchard> Parkwood
3 Findings: Resources and Recipient Costs
7 Community Attributes Inc. September 25, 2015
Kitsap Transit language assistance measures:
> AT&T language line for telephone interpreting
> Pictorial fare cards
Coordination with partner organizations:
> Kitsap Transit gives service updates at monthly Kitsap Continuum of Care Coalition meetings, which are shared with caseworkers and clients
> Kitsap Transit distributes printed information, flyers and brochures for partners to share with clients
Action Strategy (partial list) Resources & Partner Organizations
Develop a list of internal language experts and contact information
Kitsap Transit Human Resources
Provide professional interpreting services
AT&T Language Line
Perform survey on frequency of contact with LEP among staff
Kitsap Transit
Continue to provide paper transfer system
Kitsap Transit
Place Spanish and Tagalog statements describing how to call customer service on website.
AT&T Interpreting Service
Provide pictorial fare cards on buses
Kitsap Transit
Provide drivers business cards with instructions in Spanish and Tagalog to call for telephone-based interpreting services
AT&T Language Line
14
Thank you!
Radhika NairSenior Planner
radhika@communityattributes.com
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