jorge vanderburgh sr resume

Jorge Vanderburgh Sr.4650 Morris RdJacksonville, FL 32225(904)351-9207(904)638-5152jorgevanderburgh@gmail.com http://www.linkedin.com/in/jorgevanderburghsr

ObjectiveTo obtain an IT Help Desk position utilizing the education and experience that I have gained in computer services and customer support.

Qualification Summary

Excellent English communication skills Highly intelligent and experienced computer technician Knowledge of the operation, repair and maintenance of desktops related to Windows based operating

systems and equipment Identification and removal of Malware and Viruses Email setup and troubleshoot Software setup and troubleshoot Printer setup and troubleshoot Provide phone & Remote based technical support for clients Effectively market services to and maintain working relationships with more than 100 customers Provide end user training for new software and hardware. PC Tune Up to optimize performance Windows 7 Migration & Refresh projects

Work History

Robert Half TechnologyContracted at Advanced Disposal 03/07/2015 to PresentIT Help Desk Analyst10751 Deerwood Park Blvd Suite 130Jacksonville, FL(904) 997-9960

Provide support via phone, email, and/or personal contact to local and remote workforce to resolve, triage and escalate

Primary support for desktop, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

Image and deploy new PC’s, laptops and other related equipment Manages asset tag process with relationship to users, internal and external to IWP Perform IT asset moves and changes Assist with other duties within the IT department as needed Storage/Procurement: supplies, equipment and accessories (toner, keyboards, mice, printers,

copiers, mobile devices, cell phones, etc.) Maintenance tasks: copier, printer, equipment inspection, etc.

Executive support “On Call” support

iTOK.netRemote IT Help Desk Technician 3/1/20013 to 3/2015400 N. Ashton BlvdSuite 260Lehi, Utah 84043

Provide first level technical support to end user. Provided phone support to on-site and off-site customer. Experience with using ticketing system to accurately document all technical support and

customer’s help-desk interaction. Supported users in Windows XP, 7 and 8.1 operating systems. Experience with troubleshooting problems with MS Office Outlook 2003 - 2013 Experience with using and supporting MS Office 2003 – 2013 Experience with using and supporting MS Office 365 Experience with using and supporting IE, Chrome & Firefox Provided support via Remote Control through Bomgar, LogMeIn Rescue and ShowMyPC Provided support to on-site user with visits to their desk.

DialAmerica 7/14/2012 to 4/1/2013 Customer Service/Call Center Agent 9550 Regency Square BlvdSuite 303Jacksonville, FL  32225Call Center Agent(904)724-0411

Answered telephone inquiries on products, and services Made outbound calls to potential clients in order to sell the company’s credit card identity

protection services. Perform data entry services for the company in regards to punching in customer information,

call logs and successful sales.

TeksOnDemand 7/1/2012 to 10/1/2012Remote IT Help Desk TechnicianMobile, AL(205)382-4295

Perform printer set up and troubleshoot Provide phone support to end users. Document trouble tickets accurately. Email set up and troubleshoot PC Tune Up to optimize performance Software setup and troubleshoot End user coaching windows advanced training Windows 7 Migration & Refresh projects Update phone systems as needed.

Communicate effectively with end-users for training and instructions

Award Web Services 6/1/2011 to 6/2012IT Help Desk TechnicianJacksonville, Fla Identification and removal of Malware and Viruses Email setup and troubleshoot Software setup and troubleshoot Printer setup and troubleshoot Provide phone & Remote based technical support for clients Effectively market services to and maintain working relationships with more than 100 customers Provide end user training for new software and hardware. PC Tune Up to optimize performance Windows 7 Migration & Refresh projects

Education

Diploma Roger L Putnam Vocational Technical High SchoolSpringfield, MAMay 1989

Computer & IT Security (A.S.)Springfield Technical Community College6/05 – 3/05

Computer Information Technology (A.S.)Florida State College at Jacksonville6/08 – 1/09

Certifications

DCSE Foundation 2013 Desktops (Cert ID: 3114) DCSE Foundation 2013 Portables (Cert ID: 3116)DCSE Microsoft Windows 8 (Cert ID: 3086)98-349: MTA: Windows® Operating System Fundamentals