jobcentre plus jackie o’meara claire smalley. jobcentre plus - who are we ? the largest player in...

JOBCENTRE PLUS

Jackie O’Meara

Claire Smalley

Jobcentre Plus - Who are we ?

• The largest player in the UK Labour Market with 39% market share.

• 1000 high street offices

• Europe’s leading recruitment site – 1.2 million hits every week

• 350,000 employers used us last year, they can’t all be wrong.

• Handle 12,600 new jobs every day.

Who are our customers ?

Our customers fall into 2 categories:

• People of working age who are looking for work and/or claiming benefit

• Employers

We aim to provide a high quality service to all our customers

MODERNISATION PROGRAMME

• Single National Database • Touch Screen Technology• Regional Contact Centres • Web Site• Jobseeker Direct• Additional Services

SINGLE NATIONAL DATABASE

• This gives potential applicants the opportunity to access vacancies any where in the country

• Removes the need to contact other areas to check vacancies

TOUCH SCREEN TECHNOLOGY

• Kiosks available in all offices• Also sited in other places such as shopping

centres and community centres.• Facility available to search both locally and

nationally• Third Party job bank

REGIONAL CONTACT CENTRES

• Single national phone line for vacancy notification

0845 601 2001 • Opening hours 8am – 8pm Monday – Friday

10am – 4pm Saturday

• Fax or email 24/7

• Apply Direct

• Employer Direct on line

WEB SITE www.jobcentreplus.gov.uk

• Access to Europe’s largest on-line Job Bank• 500,000 vacancies• 1.2 million hits a week• Most UK hit Government website• Jobseekers can access your vacancy 24 hours a

day

JOBSEEKER DIRECT

• Telephone matching service

0845 6060 234• Opening hours 9am – 6pm Monday – Friday

9am – 1pm Saturday

• Price of a local call

• Vacancies accessed via internet or touch screen (job points)

ADDITIONAL SERVICES

• Issue of application forms• Manning recruitment lines• Pre screening• Interview facilities• Open days• Pre employment training

Why is the NHS an important customer ?

No Employers, No Vacancies, No Jobs

• NHS is the third largest employer in the world

• The employ over 1.3 million people

Work is good for you

Contact Details

Jackie O’MearaJackie.o’meara@jobcentreplus.gsi.gov.uk

07800 676381

Claire SmalleyClaire.smalley@jobcentreplus.gsi.gov.uk

07976 017633