james peters resume feb, 2016

James A Peters

Brussels, Belgium

+44 04727 678273

+32 496 80 04 26

jpeters13@ucsbalum.com

LinkedIn: be.linkedin.com/in/jpetersucsbalum/

Qualifications • Studied in three world-renowned universities

• Professional experience with working in a government ministry

• Strong background in luxury retail

• Former KPI Coach (retail) and trained in team development

• Adaptable and seasoned traveler with an affinity for learning new languages

• Capable researcher and completely motivated to gain further qualifications

• Strongly developed people skills and communication skills

Education

Master of Arts: International Conflict Analysis

University of Kent, Canterbury, United Kingdom

2016

Master of Arts: European Studies and European Legal Studies

Europa Kolleg, Universität Hamburg, Hamburg, Germany

Emphasis in External Relations of the European Union

2014

Bachelor of Arts: Political Science

University of California Santa Barbara, Santa Barbara, California

Emphasis in International Relations; Minors in: German Studies, History

2013

Participation in German B2, 1 Course

Hamburg Volkhochschule, Hamburg, Germany

2014

Career History & Accomplishments

Brand Ambassador, Swarovski (Hamburg, Germany)

Working languages: German and English

Responsible for maintaining marketing and displays

Sold the “Atelier” Swarovski line and the Watches

Work in a high volume selling environment

Intern, Ministry for Economy, Transportation and Innovation in the

Department for International Economic Relations for the City of Hamburg.

• Working Languages: German and English

• Worked directly with Regional Experts and the Head of the Department to organize high profile political/business meetings and events

• Researched the role that TTIP will play in the 2014 European Elections and

helped devised a pro-European Union message based on the benefits of TTIP

• Content and Language editor for speeches given by Senator Frank Horch

2014

• Authored business plan summaries and economic project summaries for the

Senator and Regional Experts

• Coordinated arrangements for the annual bilateral German-Brazilian trade talks

• Analyzed port and economic development in Taiwan and Hong Kong

Brand Ambassador, Swarovski (Santa Barbara, California)

• KPI Coach, responsible for raising team performance levels

• Recruited to help open new flagship store in Santa Barbara

• Envisioned and chaired an entire spring campaign aimed at bringing in bridal business whilst strongly boosting KPIs and partnering with other boutiques

• Aligned with the Store Manager to foster and coach a new team of associates

• Consistently outperformed sales goals and continuously exceeded expectations

• Coached and empowered other associates to raise overall store performance

• Partnered and networked with other Swarovski boutiques to fully maximize

efficiency and achieve wholesome luxury-standard customer satisfaction

• Analyzed databases to orchestrate action plans to boost sales volume

2012-2013

Sales Associate, Bath and Body Works

• Serviced a highly international global customer base

• Responsible for keeping track of ever-changing, complex promotions and being

able to simplify the information to a point for customers

• Furthered team strategies using intra-personal selling to enhance sales whilst

maintaining a global standard for customer satisfaction

• Consulted clients to advise them on their personal needs and desires

• Partnered with the Managerial team to mentor new team members

2010-2013

Senior Sales Associate, Nine West

• Recruited to be a Part-Time Manager

• KPI Coach

• Counseled clients in fashion trends and personal needs

• Enforced company policies whilst empowering my associates

• Surpassed all personal sales goals and mentored other team members in their

weak sales areas so that the store would increase in overall performance

• Networked with other boutiques to assess customer trends and market needs

• Headed a campaign for selling new products via creating an incentive system

for the employees that would reward them based on specialized sales increases

2011-2012

Skills

• Languages: English, German (B2/C1), Dutch (A1), Basic French

• Familiar with JSTOR and other key research databases

• Affinity for living in new places and picking up new languages

• Very strong interpersonal skills developed via 3 years of retail experience in a tourist throughway

• Worked during the Spring/Summer season in Hamburg in a tourist retail environment

• Very strong conflict management skills

• Effective at planning and time management to coordinate a team towards a long term goal

• Advanced command of Microsoft Office

• Cost-effective and creative event coordination experience