it trends to watch for in 2015
Post on 17-Jul-2015
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“Any sufficiently advanced technology is indistinguishable
from magic”, - Arthur C. Clarke. For businesses to grow, you must
keep pace with all future technology trends that are likely to
have a significant impact in the time to come. There has been a
dramatic shift in technology with investment in mobile websites and
applications, digital signage, kiosks, tablets and social media.
Companies will need to know what IT technology trends will reshape the way you do business in 2015. Here is a look at what you cannot
afford to ignore in the coming year.
MOBILE AND TABLET – USER EXPERIENCE
DESIGN
Companies will need to accommodate devices consumers
are using like mobile phones and tablets to become part of
an expanded computing environment. To prepare properly
for implementing mobile operations, companies need to
adapt to the requirements of the user to build integration
timelines. IT organizations will have to pay attention to
user experience design and responsive web design, content
development to create messaging that resonates across
different platforms and screen dimensions.
WI-FI UP TO FIVE TIMES FASTER
Our connected world is moving from words to pictures,
mobiles and videos. Businesses can now reach people
faster and further than ever before. Researchers at Samsung
have achieved the development of 60GHz Wi-Fi allowing
transfer rates of 4.6Gbps, or 575MB per second. That is 5.3
times faster than the previous maximum speed for
consumer devices (866Mbps, or 108MB per second).
Commercialization is expected in 2015, all the more need
for businesses to have an online presence.
INTERNET OF THINGS
The Internet of Things is a new paradigm that will
revolutionize the world of computers – offering widespread
automation and connectivity of devices, systems and
services, including the emergence of Smart Grids. Gartner
predicted that by 2020, 30 billion mobile phones, tablets,
computers, wearable technology devices and other types of
connected devices will be in use. The combination of data
streams and services created by digitizing everything will
improve products and services, provide customized
solutions, and deliver a better customer experience.
BIG DATA
Big data and analytics can track website visitors and their
online behavior to understand what engages them in
generating new revenue streams and increasing sales within
existing channels. This will be more accessible to small
companies too because of the Internet of Things, social
media and wearable devices that will generate more real-
time data than ever before. The transition from an intuition-
driven company to an analytics-driven company is one
small-business owners can embrace.
CLOUD MANAGEMENT
Cloud services can make applications like CRM, sales
management, contact center software, call recording –
available to any company, small or big. The convergence of
cloud and mobile computing will continue to promote
synchronizing content and application state across multiple
devices and addressing application portability across
devices.
SECURITY INNOVATIONS
Businesses will have to look at improving security
solutions with the consumerization of IT and bring-your-
own-device trend that’s currently gripping businesses of all
sizes and types. Smart-phones and tablets can open up new,
potentially disastrous avenues that lead to data theft or loss,
so IT services will have to secure endpoints, manage
identity, access, and provide security management.
Network, messaging and Web security solutions will also
be in demand, with software-as-a-service and context
driven security appliances emerging as bright spots.
SOCIAL MEDIA TO REPLACE IT SERVICE
HELPDESK
Companies have already taken advantage of social media such as Facebook to connect on a more personal level with customers regarding brands. Support organizations should
embrace social media to provide the people that use technology with a better, more personalized experience. It’s necessary to integrate social media channels with your IT
service management (ITSM) solutions to enable the service desk to easily tap into the social media channels. Managing your website correctly can boost sales and SEO and social media will play a key role in driving potential customers to your site. Social media platforms will continue to be a great way to reach your customers without aggressively selling
to them through engagement marketing.
MAKE THE SMART CHOICE
SMaRT offers a unique blend of qualified analysts and
technicians, streamlined processes and cutting-edge
technology. We understand that every business has unique
needs and challenges. Whether you are looking to
supplement your current IT department or seeking a trusted
partner to manage your technology environment, SMaRT
can tailor IT service solutions to fit your needs and budget.
Join us at
www.smartts.com
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