“Any sufficiently advanced technology is indistinguishable

from magic”, - Arthur C. Clarke. For businesses to grow, you must

keep pace with all future technology trends that are likely to

have a significant impact in the time to come. There has been a

dramatic shift in technology with investment in mobile websites and

applications, digital signage, kiosks, tablets and social media.

Companies will need to know what IT technology trends will reshape the way you do business in 2015. Here is a look at what you cannot

afford to ignore in the coming year.

MOBILE AND TABLET – USER EXPERIENCE

DESIGN

Companies will need to accommodate devices consumers

are using like mobile phones and tablets to become part of

an expanded computing environment. To prepare properly

for implementing mobile operations, companies need to

adapt to the requirements of the user to build integration

timelines. IT organizations will have to pay attention to

user experience design and responsive web design, content

development to create messaging that resonates across

different platforms and screen dimensions.

WI-FI UP TO FIVE TIMES FASTER

Our connected world is moving from words to pictures,

mobiles and videos. Businesses can now reach people

faster and further than ever before. Researchers at Samsung

have achieved the development of 60GHz Wi-Fi allowing

transfer rates of 4.6Gbps, or 575MB per second. That is 5.3

times faster than the previous maximum speed for

consumer devices (866Mbps, or 108MB per second).

Commercialization is expected in 2015, all the more need

for businesses to have an online presence.

INTERNET OF THINGS

The Internet of Things is a new paradigm that will

revolutionize the world of computers – offering widespread

automation and connectivity of devices, systems and

services, including the emergence of Smart Grids. Gartner

predicted that by 2020, 30 billion mobile phones, tablets,

computers, wearable technology devices and other types of

connected devices will be in use. The combination of data

streams and services created by digitizing everything will

improve products and services, provide customized

solutions, and deliver a better customer experience.

BIG DATA

Big data and analytics can track website visitors and their

online behavior to understand what engages them in

generating new revenue streams and increasing sales within

existing channels. This will be more accessible to small

companies too because of the Internet of Things, social

media and wearable devices that will generate more real-

time data than ever before. The transition from an intuition-

driven company to an analytics-driven company is one

small-business owners can embrace.

CLOUD MANAGEMENT

Cloud services can make applications like CRM, sales

management, contact center software, call recording –

available to any company, small or big. The convergence of

cloud and mobile computing will continue to promote

synchronizing content and application state across multiple

devices and addressing application portability across

devices.

SECURITY INNOVATIONS

Businesses will have to look at improving security

solutions with the consumerization of IT and bring-your-

own-device trend that’s currently gripping businesses of all

sizes and types. Smart-phones and tablets can open up new,

potentially disastrous avenues that lead to data theft or loss,

so IT services will have to secure endpoints, manage

identity, access, and provide security management.

Network, messaging and Web security solutions will also

be in demand, with software-as-a-service and context

driven security appliances emerging as bright spots.

SOCIAL MEDIA TO REPLACE IT SERVICE

HELPDESK

Companies have already taken advantage of social media such as Facebook to connect on a more personal level with customers regarding brands. Support organizations should

embrace social media to provide the people that use technology with a better, more personalized experience. It’s necessary to integrate social media channels with your IT

service management (ITSM) solutions to enable the service desk to easily tap into the social media channels. Managing your website correctly can boost sales and SEO and social media will play a key role in driving potential customers to your site. Social media platforms will continue to be a great way to reach your customers without aggressively selling

to them through engagement marketing.

MAKE THE SMART CHOICE

SMaRT offers a unique blend of qualified analysts and

technicians, streamlined processes and cutting-edge

technology. We understand that every business has unique

needs and challenges. Whether you are looking to

supplement your current IT department or seeking a trusted

partner to manage your technology environment, SMaRT

can tailor IT service solutions to fit your needs and budget.

Join us at

www.smartts.com