invitation to participate in parents gateway (pilot) programme gateway.pdf · invitation to...

Invitation to Participate in

Parents Gateway (Pilot)

Programme

Guangyang Secondary School6 July 2018

What is Parents Gateway?

• A digital platform (by MOE and GovTech) to bring greater convenience to parents to perform simple administrative functions.

• Will enable parents to have closer interactions and communications with the school so that parents can better support their child in their education journey.

What can Parents do on Parents Gateway?

Receive updates on:

1. Child’s progress in school

2. Upcoming school events and programme

3. Parents Teacher Meeting

Update Personal Particulars and Details

Give consensus on:

1. CCA Registration

2. Attending school’s programme

3. Travel Declaration

Perform transactions

1. Pay fees/bills & enquire on balances

Parents Gateway (Pilot) Programme

• During this pilot, parents will have early access to the Parents Gateway digital platform, and receive timely information on school announcements, events or other information relating to the child and the school.

• Parents will continue to receive hard copy memos of announcements and consent forms concurrently.

• The duration for this programme is for 5 months starting from 1 August 2018.

Implementation Phases

• Receive updates on child’s

progress in school

• Receive update and attend

the Parents Teacher

Meeting

• CCA registration &

notifications

• Pay fees/bills & enquiring

about balances

• Travel Declaration

• Give

consent for

school’s

programme

• Update personal

particulars and

details

• Receive updates

on school events

and programme

Jul 2018 Aug 2018 Sep 2018Oct 2018 onwards

(progressively)

BetaAlpha

Download the App

• Keyword search “Parents

Gateway” in Apple App Store or

Google Play Store to download the

mobile app*.

• ‘Allow Notifications’ to receive

push notifications.

• Supported OS Versions: Android

5.0 or later & iOS 9.1 or later

Account Registration

1. Tap on “Sign Up”.

Account Registration

2. Enter your NRIC or

FIN, mobile number,

email and password.

3. Tap on “Next” to

proceed.

Account Registration

4. You will receive a

SMS containing a

One-Time Pin (OTP).

Enter the OTP and

Tap on “Verify” to

proceed.

Account Registration

5. Enter your child’s

BC/NRIC or FIN. Tap

on “Add More” to

add the details of

additional child*.

6. Click “Next” to

proceed.

* You can also “add”

additional child in the app

after account registration

is successful.

Account Registration

7. You will see the

following message* if

you have successfully

added the details of

your child.

8. Tap on “Continue” to

proceed.

* In this example, “SN” refers to

the first letter of the first two

words of your child’s name e.g.

Sally Ng. You can replace this

by uploading your child’s photo

in the app.

Account Registration

9. Account registration

is now completed.

Tap on “Get Started”

to start using the

app.

Support and Feedback

Should you require further assistance or would like to provide your feedback, please contact

us via the following channels:

Type of support / feedback Contact details

School-based matters on the mobile app

• Did not receive an update on a school

event or programme

• Error in personal particulars and details

School’s Parent Gateway Coordinator

Email: yong_kwong_fui@moe.edu.sg

Technical issues

• Problems with login credentials

• Unable to register your account

• Unable to download or connect to the app

Technical Helpdesk

Email: support@commontown.com

Phone: 6848 8900