introducing your knowledge manager

Introducing your Knowledge Manager…

Data inputterer at Scottish Office Agriculture and

Fisheries Department

Various posts in Department for Work and Pensions: front line service, IT support and

management, information security, risk management

PGDip Information and Library

Studies

MA(Hons) History and

Economic History

Various IT qualifications

Website manager at UK Trade and

Investment

Knowledge Management

Officer with the Scottish Centre for

Regeneration

Librarian in the Scottish

Government Library Service

Technology does not automatically improve conversation, communication or behaviour

Theodore Zeldin

For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world.

KM shouldn’t be about helping us to know more. It should be about helping us to understand.

So, how do we understand things? It's through stories that we understand how the world works.

David Weinberger, The Cluetrain Manifesto

Conversation is a meeting of minds with different memories and habits.

When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought.

Conversation doesn't just reshuffle the cards: it creates new cards.

Theodore Zeldin, Conversation

Business is a conversation…and…‘knowledge workers' are simply those people whose job consists of having interesting conversations.

David WeinbergerThe Cluetrain Manifesto

What do we get from conversation that we can't get any other way?

Cross, R. and Sproull, L.

Cross and Sproull interviewed project managers to explore what they learned through the conversations they chose to have. They had access to first-rate company repositories of best practices, case examples, reusable work products, methodologies and tools, discussion forums and expertise databases. Overwhelmingly they preferred to take the issue they were wrestling with to a colleague.

Imagine how much knowledge we would gain if we did enter every conversation anticipating that we would gain ‘more than an answer.’

Cross, R. and Sproull, L.

Answers

Meta-knowledge

Problem reformation

Validation

Legitmizing

Identifying policyparameters

Engaging withpractitioner priorities

Disseminating lessonsand learning

Feedback to inform policyand improve practice

Establishingpartnerships

Deliveringprogrammes

Learning Network Model

INFORM

ENGAGE

CONVENE

Website

Twitter

Online Forums

SpotlightEvents

eBulletin

Stakeholderwebsites

FlickrYouTube

LinkedIn

INFORM

INFORMINFORM

ENGAGE/CONVENE

INFORM

INFORM/ENGAGE

(main) direction of communication flow

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