introducing your knowledge manager
TRANSCRIPT
Introducing your Knowledge Manager…
Data inputterer at Scottish Office Agriculture and
Fisheries Department
Various posts in Department for Work and Pensions: front line service, IT support and
management, information security, risk management
PGDip Information and Library
Studies
MA(Hons) History and
Economic History
Various IT qualifications
Website manager at UK Trade and
Investment
Knowledge Management
Officer with the Scottish Centre for
Regeneration
Librarian in the Scottish
Government Library Service
Technology does not automatically improve conversation, communication or behaviour
Theodore Zeldin
For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world.
KM shouldn’t be about helping us to know more. It should be about helping us to understand.
So, how do we understand things? It's through stories that we understand how the world works.
David Weinberger, The Cluetrain Manifesto
Conversation is a meeting of minds with different memories and habits.
When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought.
Conversation doesn't just reshuffle the cards: it creates new cards.
Theodore Zeldin, Conversation
Business is a conversation…and…‘knowledge workers' are simply those people whose job consists of having interesting conversations.
David WeinbergerThe Cluetrain Manifesto
What do we get from conversation that we can't get any other way?
Cross, R. and Sproull, L.
Cross and Sproull interviewed project managers to explore what they learned through the conversations they chose to have. They had access to first-rate company repositories of best practices, case examples, reusable work products, methodologies and tools, discussion forums and expertise databases. Overwhelmingly they preferred to take the issue they were wrestling with to a colleague.
Imagine how much knowledge we would gain if we did enter every conversation anticipating that we would gain ‘more than an answer.’
Cross, R. and Sproull, L.
Answers
Meta-knowledge
Problem reformation
Validation
Legitmizing
Identifying policyparameters
Engaging withpractitioner priorities
Disseminating lessonsand learning
Feedback to inform policyand improve practice
Establishingpartnerships
Deliveringprogrammes
Learning Network Model
INFORM
ENGAGE
CONVENE
Website
Online Forums
SpotlightEvents
eBulletin
Stakeholderwebsites
FlickrYouTube
INFORM
INFORMINFORM
ENGAGE/CONVENE
INFORM
INFORM/ENGAGE
(main) direction of communication flow
