interconnect2015 - teach a man to fish
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© 2014 IBM Corporation
Teach a Man to FishDriving better data by training Maximo end users at Calgary Catholic School District
Miranda Anderson,Business Analyst
IAF2909
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Calgary Catholic School District
• 105 schools plus several administration sites
• 562 000 m2 (6 049 310 ft2) of facilities
• 51 000 students and 3 300 instructional staff
• 1 700 support staff
• 323 school caretakers
• 2 service clerks
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Questions I had…
• How does everybody know what to do?
• How do I know what Maximo is doing?
• What are you hoping that Maximo will do for you?
• Have you thought about re-implementing?
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Document to infinity
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Document the documents
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The survey
• Did the tradesperson sign in when they arrived?
• Rate the responsiveness to your request
• Rate the level of communications throughout the process
• Rate the quality of the work done
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Caretaker e-mail
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Service desk view
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Satisfaction
10
Communications
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“Service level agreements”
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SSR Redesign - after
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Training challenge…
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Adoption challenge
“It’s too hard.”
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What did we (I) learn?
• Someone must exercise their authority over process.
• Don’t wait until the system is perfect to start training
users.
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Train @ user site
• Reduces the perception of time loss
• Reduces fear of the unknown
• Allows for small group discussion regarding site
specifics.
Thank YouYour Feedback is
Important!
Access the InterConnect 2015 Conference CONNECT Attendee Portal to complete your session surveys from your smartphone, laptop or conference
kiosk.
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