© 2014 IBM Corporation

Teach a Man to FishDriving better data by training Maximo end users at Calgary Catholic School District

Miranda Anderson,Business Analyst

IAF2909

2

Calgary Catholic School District

• 105 schools plus several administration sites

• 562 000 m2 (6 049 310 ft2) of facilities

• 51 000 students and 3 300 instructional staff

• 1 700 support staff

• 323 school caretakers

• 2 service clerks

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Questions I had…

• How does everybody know what to do?

• How do I know what Maximo is doing?

• What are you hoping that Maximo will do for you?

• Have you thought about re-implementing?

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Document to infinity

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Document the documents

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The survey

• Did the tradesperson sign in when they arrived?

• Rate the responsiveness to your request

• Rate the level of communications throughout the process

• Rate the quality of the work done

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Caretaker e-mail

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Service desk view

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Satisfaction

10

Communications

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“Service level agreements”

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SSR Redesign - after

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Training challenge…

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Adoption challenge

“It’s too hard.”

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What did we (I) learn?

• Someone must exercise their authority over process.

• Don’t wait until the system is perfect to start training

users.

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Train @ user site

• Reduces the perception of time loss

• Reduces fear of the unknown

• Allows for small group discussion regarding site

specifics.

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