information management loves enterprise 2 0
Post on 17-Oct-2014
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© Acando AB
IM E2.0
© Acando AB
© Acando AB
How to collaborate?
How to share?
When to
contribute?
Anything new?Who knows what?
Where to find
stuff?
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71% agree that it is easier
to locate "knowledge" on
the web than to find it within
their internal systems.
AIIM Industry Watch Collaboration and Enterprise
2.0, 2009
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© Acando AB
The social web knows no borders
Internet
Anyone
AnytimeAnywhere
Anything
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Consumerizationof IT & mobility
The Google Generation
Social media
Changed information seeking behavior
What brings the social web to the workplace?
Your organization
You
© Acando AB
Consumerizationof IT & mobility
The Google Generation
Social media
Changed information seeking behavior
What is keeping Enterprise 2.0 from happening?
Your organization
You
Ignorance &Lack of awareness
Habits & scepticismto new practices
Power
Legacy & ReactiveIT Dept
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Example: Out information seeking behavior is changing
http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf
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Lesson to learn
We need to look at how the
principles and technologies from
the social web can improve our
business performance by
simplifying and encouraging
communication, sharing and
collaboration.
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Enterprise 2.0 is all about
using technology to bring
brains together effectively.
Andrew McAfee, Associate Professor,
Harvard Business School
”“
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Knowledge work is unpredictable
Low High
Predicability
Context
Individual
Team
Enterprise
Ecosystem
Structure-based
Work
(predefined structure)
Knowledge-based
Work
(emergent structure)
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We need to collaborate beyond our strong ties
Strong
Ties
Weak Ties
Potential Ties
None
© Acando AB
We need to collaborate beyond our strong ties
Strong
Ties
Weak Ties
Potential Ties
NoneCollective
intelligence
Connecting
Knowledge
exchange
Collaboration
© Acando AB
We need to collaborate beyond our strong ties
Strong
Ties
Weak Ties
Potential Ties
NoneCollective
intelligence
Connecting
Knowledge
exchange
Collaboration
RS
S
Forums
© Acando AB
Major benefits of Enterprise 2.0
Improve findability and discovery of information and people
Increase capture and sharing of (tacit) knowledge
Collectively organize and maintain information and knowledge
Build collective intelligence
Increased efficiency and
productivity, innovation,
Improved decision-making,
agility…
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Enterprise 2.0 Mechanisms
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6 key principles for creating value with Enterprise 2.0
Freeform
© Acando AB
6 key principles for creating value with Enterprise 2.0
Freeform
Usability
© Acando AB
6 key principles for creating value with Enterprise 2.0
Freeform
Usability
Openness
© Acando AB
6 key principles for creating value with Enterprise 2.0
Freeform
Usability
Openness
Conversation
© Acando AB
6 key principles for creating value with Enterprise 2.0
Freeform
Usability
Openness
Conversation
Transparency
© Acando AB
6 key principles for creating value with Enterprise 2.0
Freeform
Usability
Openness
Conversation
Transparency
Recognition
Good work!
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A culture shift is needed
Failure not allowed Explore and create
Trust-drivenCommand-and-control
Network-orientedHierarchic
Heroes & experts All contributions count
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…the millennials and Gen Ys
are much more comfortable
with social networking as an
example....What we try to do
is listen to them and go
experiment.
John Johnson, CIO Intel
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Enterprise 2.0 Mechanisms
Key
Enterprise 2.0
mechanisms
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Enable
reuse
Improve
search and
discovery
Provide an
emergent
structure
1. LINKS
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Show how
knowledge is
organized
Increase
findability and
discovery
Better
metadata
2. TAGS
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Free up
capacity to
consume
information
Reduce
human
latency
Notify about
changes as
they happen
3. SIGNALS
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Enables
reuse
Simplifies
sharing – in
close to real-
time
Allows new
kinds of
information
can emerge
4. SYNDICATION
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Preserve
information
security
Avoid
information
overload
5. FILTERS
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We should not throw away
information that has a potential
value just because we can’t afford
to manage it like key assets.
We can all help, as a collective, in
managing all this information.
Here are a few examples on how
to do that.
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Use the people you know and trust, links and tags to filter
out relevant information.
Links, tags
My Network
Content tsunami
Relevant
information
1
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Search Result
Tag your own information and use tags created by the
collective to find what you are looking for.2
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Collectively share, maintain and provide access to
information via a shared space (wiki).3
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Use syndication and signals to build ambient awareness
about what goes in your work environments.4
Dashboard
Team
Blog
Project
Blog
Project
Wiki
External
Site
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Reuse and aggregate information from many sources with
mashups for actionable real-time information at your
fingertips.5
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Data in the hands of a
few makes for order;
but data in the hands
of many makes for
endless possibilities.
Tara Hunt, “The Whuffie Factor”
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