importance of communication in project managment

Importance of Communication in Project ManagementBy: Lisa Drake

Degree: Information Systems, B.S. from UNR Pursuing a Master of Business

Administration

Work: International Game Technology (IGT) Technical Project Manager

Project Focus: Customer Promotions, Pricing, & IT

My Background

Communication in Project Management

Featuring: Rita Mulcahy, PMP – An Expert in Advanced Project Management, the PMP® Exam & Risk Management. RMC Projects

http://www.youtube.com/watch?v=xrj4zYv4-Og

Video

Importance One of the greatest threat to the success of any

project: Failure to Communicate

Communication is the oil that keeps a project running smoothly

Goal Ensure timely & appropriate generation, collection,

dissemination, store, and disposition of information

Getting information to the right people at the right time in a useful format

Communication Importance

Unclear Expectations:: What is to be delivered, by who, when and how

Communication Methods: Formal, Informal, Written, & Verbal (E-mail vs. In-Person Meetings vs. Phone Call)

Listening Skills/Misunderstandings Surprises: Changes/Status Update Notification Specialized Organization Jargon: EGM, MJP,

NPI, VC, OA, CS, etc

Communication Challenges

Purpose: Help To Guide Project Communication & Ensures Information is Correct & Useful

WHO: Receiver Identified Stakeholders & Their Expectations Who Will Produce Communication

WHAT: Requirements/Expectations Format, Content, Level of Detail

WHEN: Frequency Essential Project Communication Comes from WBS

WHERE: Storage SharePoint, Network Drive

HOW: Distribution Method E-mail, SharePoint, Handouts

Develop A Communication Plan

Status Reports: Where the Project Stands in regards to Scope, Time, Costs

Progress Reports: What the team has accomplished during a certain time

Performance Reports

Internal Project Blog Website SharePoint Google Docs Wiki Skype E-mail Meetings (In-Person/Conference Call) Instant Messaging

Blog

Communication Forms

Lisa Drakewww.lisamdrake.com

drakelisam@gmail.com@lisamdrake

Question & Comments