ict principles compliance report deutsche telekom group 27 07 … · 2018. 2. 8. · § telekom...
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PrinciplesfortheSaferUseofConnectedDevicesandOnlineServicesbyChildrenandYoungPeopleintheEU
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ImplementationQuestionnaireJuly2017
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Introduction
Notes/instructionsoncompletingthistemplate• Pleasecompleteallsectionsandallquestionsasfaraspossible• Whereaquestionorsectionisnotapplicable,pleasemarkasN/A• Whereisoverlap–ornochange–toinformationpreviouslysubmittedincompany
statementofcommitments,pleasesimplyenter“refertoself-statement”• URLsorscreenshots(withlinks)areparticularlyusefulinillustratingindividualpoints• Pleaseaddanyadditionalinformation/datarelevanttothesubmissionattheendofthe
appropriatePrinciple• IncaseyouhavedifferentsolutionsinEUmarkets,pleaseprovideexamplesinthe
relevantsections1.Nameofthecompanyonwhosebehalfthissubmissionismade:
DeutscheTelekomAGFriedrich-Ebert-Allee14053113BonnGermany
2.Countryorprimarymarketswhereproducts/servicesareoffered(inEU)towhichthissubmissionapplies.PleaseindicateallEU-marketsinwhichyourcompanyoperates
InJanuary2013,DeutscheTelekomhascommittedtoasetof25measurestofurtherincreasechildonlinesafety.1TheseapplytoeverysubsidiarycompanyofDeutscheTelekomGroup:
§ T-MobileAustriaGmbH,Austria§ HrvatskiTelekomd.d.,Croatia§ T-MobileCzechRepublic,a.s.,CzechRepublic§ TelekomDeutschlandGmbH,Germany§ COSMOTE,Greece§ MagyarTelekomNyrt.,Hungary§ T-MobileNetherlandsB.V.,Netherlands§ T-MobilePolskaS.A.,Poland§ TelekomRomania,Romania§ SlovakTelekom,a.s.,Slovakia
Inthepastfouryears,greatprogresshasbeenmadeineachsubsidiarycompany.Theexamplesprovidedinthisreportillustratesomeoftheseachievements.Consequently,DeutscheTelekomincreasinglyprovidesaconsistentandhighlevelofchildonlinesafetyacrossitsEUfootprint.
1 http://ictcoalition.eu/gallery/ICT%20Coalition%20implementation%20measures_DT%20Group.pdf
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Theimplementationhasbeenundertakeningoodfaithtomeetspecificlegalrequirements,culturalpreferences,differenttechnologiesandconsideringthevaryingsubsidiarycompanies’serviceandproductportfoliosaswellasalreadyestablishedsafeguards.
VariousadditionalcommitmentshavebeenundertakenbyDeutscheTelekomGroup’ssubsidiarycompaniesonnationalleveltoo.Furtherstepsarealreadyplannedorongoing.
3.Product(s)orservicesincludedwithinthetermsofthissubmission
Thevariousservicesandproductsoftheabovelistedsubsidiarycompaniesareincluded.
4.Natureofactivity(no)Manufacturersofdesktopandlaptopcomputers,mobilephones,tablets,TVsettopboxesandgamingconsolesXNetworkoperatorsandconnectivityproviders(no)Onlinecontentprovider(no)OnlineserviceproviderX Other(pleasespecify):Themainbusinessfocusisclearlyonnetworksandconnectivity.Insomemarketsadditionalservicesandproductsareprovided,includinge.g.TVservices,onlinecontentoronlineservices.ParticularlythisreferstoCroatia,Germany,Greece,HungaryandSlovakia.5.Person(s)completingthereport
Name:Mr.MalteFirlus/Mr.MartinBusch
Department:Public&RegulatoryAffairs
Email:malte.firlus@telekom.de/martin.busch@telekom.de
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Principle1–ContentCommitmentsSignatoriesshould:• Indicateclearlywhereaservicetheyoffermayincludecontentconsiderednottobe
appropriateforchildrenanddisplayprominentlyoptionswhichareavailabletocontrolaccesstothecontent.Thiscouldinclude,whereappropriatefortheservice,toolstomanageaccesstocertaincontent,advicetousersorarecognizedsystemofcontentlabeling.
• DisplayprominentlyandinaneasilyaccessiblelocationtheAcceptableUsePolicy,whichshouldbewrittenineasily-understandablelanguage.
• Stateclearlyanyrelevanttermsofserviceorcommunityguidelines(i.e.howusersareexpectedtobehaveandwhatisnotacceptable)withwhichusergeneratedcontentmustcomply.
• Ensurethatreportingoptionsareintherelevantareasoftheservice.• Providenoticeabouttheconsequencesforusersiftheypostcontentwhichviolates
termsofserviceorcommunityguidelines.• Continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotection
toolsandsolutions.
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:
ClassificationrulesfordigitalcontentdifferwidelybetweenthedifferentEUMemberStatesand,accordingly,subsidiarycompanyapplydifferentclassificationschemesindifferentgeographicalmarkets.Toestablishacommonminimumstandard,DeutscheTelekomcommitsto:
§ Classificationofcommercialownandthirdpartycontentonowndigitalcontentplatformsinatleasttwocategories:suitableforallagegroupsandsuitableonlyforadults.
§ Highergranularity(e.g.16+,12+)isappliedinsomemarkets,accordingtonationalstandardsinothermedia.
Nationalexamples:
Croatia
§ OntheHT’snewsportal,T-portal,thereisawarningthatcertaincategoriesofcontentaresuitableforadultsonly:http://www.tportal.hr
§ AdetailedageratingisappliedbyHToncontentonTVplatforms.
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Greece
§ AllcontentinCOSMOTETVservice(programsinTVchannelsandvideoondemandcontent)carriesasignwiththerating.WithParentalControlServicesfromCOSMOTETV,forbroadbandandsatelliteservicesubscribers,subscribershavetheoptiontosettheirpreferredparentalcontrollevelandblockaccesstospecificprogramsbasedonthedegreeofsuitabilityoftherespectiveprogram.Additionally,subscriberscanblockaccesstospecificchannelsoftheirchoice.
§ COSMOTEhasalreadycategorizedalldigitalandphysicalbooksbasedonthecategorizationmentionedbelow:
o PhysicalbooksthatareappropriatedforkidsareavailableinthecategoryChildren&Teenagers.Thiscategoryhasbeensub-categorizedwithmorespecificandfocusedsub-categories(e.g.:Ages0-3,3-6,6-9,9-12;ClassicFictionforchildren&teenagers,GreekTeenagebooks,etc.)
o eBookswhichareappropriateforkidsareavailableinthecategoryEducational.Thiscategoryhasbeenalsosub-categorizedbasedonmanyspecificsections.
Romania
§ Classificationofferedby3rdpartiesisbasedonRomanianlaw.§ TelekomRomaniaofferscontentsuitableforallagegroups.Mostofthecontentis
includedinbasicpackages.Contentsuitableonlyforadultsisprovidedonlyonrequestandbasedonparentalcontroltools.
1.Doyouprovideamechanismforconsumerstoprovidefeedback,reportanissueorfileacomplaintabouttheappropriatenessofapieceofcontent?X YesMeasuressuchasprovidingfeedback,reportandissueorfileacomplaintareonlynecessaryinDeutscheTelekom’sproductsandservicesthatallowuserstosharetheircontent.SuchcontentisnotfullycontrolledbyDeutscheTelekomand,thus,mayimpairchildren.
DeutscheTelekom’smechanismsthatrefertousergeneratedcontentandtherespectiveproductsandservicesaredescribedinChapter3.
2.Doyouofferameansforrestricting/blockingaccesstopotentiallyinappropriatecontentforusersofyourserviceorproduct?X YesDeutscheTelekom’smeanstorestrict/blockaccessareelaboratedinChapter2.
3.Doyouprovideanyinformation,educationalresourcesoradviceforusersinanyofthefollowingareas?(tickasmanyasapply)(no)ContentclassificationorlabelingguidelinesXHowtoblockorrestrictaccesstocontentXHowtoreportorflagcontentasinappropriateXSafesearching
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(no)Informationaboutyourcompany’scontentpolicyinrelationtochildren(no)Notapplicable(pleaseexplain):DeutscheTelekom’smeasuresthatrefertoprovidinginformationonblockingorrestrictingaccess to content are elaborated in chapter 2, on reporting or flagging content asinappropriateinchapter3.
Further information, educational resources or advice for users can be provided bysubsidiarycompaniesindividually,e.g.ontheChildOnlineSafetyWebpage(seechapter6)
DeutscheTelekomco-founded “FragFinne.V.“,whichprovides a safe searchengine forchildrenonwww.fragfinn.de.Approximately5,000editoriallytestedresultsofferchildrentheopportunitytodiscovertheInternetinasafesurfingspace,togainpositivefirstonlineexperiencesandtoacquireimportantcompetenceswhenplaying,learning,communicatingandcreativelydevelopingtheweb.
4.Whereisyourcompany’sAcceptableUsePolicy(AUP)located?AUPsarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertotheAUPareelaboratedinChapter3.
5.DoestheAUPorseparategiveclearguidelineswithwhichusergeneratedcontentmustcomply(includingdetailsabouthowusersareexpectedtobehaveandwhatisnotacceptable)?X YesAUPsarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertousergeneratedcontentareelaboratedinChapter3.
6.Doyouprovidenoticeabouttheconsequencesforusersiftheypostcontentwhichviolatestermsofserviceorcommunityguidelines?X YesGuidelinesarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertousergeneratedcontentareelaboratedinChapter3.
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Principle2–ParentalControlsCommitmentsSignatoriesshould assistparentstolimittheirchildren’sexposuretopotentiallyinappropriatecontentandcontact.
• Manufacturersshouldoptimisehardwaredesigntoprovideproductswhichsimplyandclearlyhelpparentstosetappropriatelevelsofcontrolondevices.
• Networkprovidersshouldprovidenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol.
• Serviceandcontentprovidersshouldmakeavailablethenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:
ByprovidingInternetaccessservicesDeutscheTelekomcannotcontrolorassumeresponsibilityforcontentavailableovertheopenInternet.Toassistparentsandcarers,DeutscheTelekomishowevercommittedtoprovidecustomerswithtoolsthatallowparentstoaccommodateInternetusagetotheneedsoftheirchildren:
Committedmeasures1and3:
§ OfferingaserviceformobileInternetaccessviaSmartphonesallowingcustomerstofilterinappropriatecontentfromopenInternetresourcesand/orlimittheusageofchildsafetyrelevantservices.
§ ForfixedInternetaccess,aserviceisofferedallowingcustomerstofilterinappropriatecontentfromopenInternetresources.
Nationalexamples:
Austria
§ Product:“Kinderschutz”o Promotedonownwebsite:http://www.t-
mobile.at/aktuelles/kindersicherung/index.phporhttp://www.t-mobile.at/kinderschutz/
o Promotedinownblog:http://blog.t-mobile.at/2013/07/19/kinderschutz-am-handy-leicht-gemacht/
Seepicturesfrompressconferenceundproductpictures:http://www.flickr.com/photos/t-mo-austria/sets/72157634685626709/
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Croatia
§ Parentalcontrolserviceinmobilenetworkwhichallowscustomersfilteringofinappropriatecontentand/orlimitingtheusageofchildsafetyrelevantservices:https://www.hrvatskitelekom.hr/mobilne-usluge/usluge/roditeljska-zastita
Illustrationhowparentscaneasilyactivatethistool:
Germany
§ TelekomDeutschlandhaspooledforceswithotherstakeholdersanditspreviouslyproprietaryfilteringtoolisnowprovidedmorebroadlyviaJusProge.V.TelekomDeutschlandcontinuouslysupportsthedevelopmentofthis“Jugendschutzprogramm”–asoftwareavailableforPCsandiOS:https://www.jugendschutzprogramm.de/download/
Greece
§ TheApp“Lookout”ispreinstalledbyCOSMOTEonallandroidphones.§ “COSMOTETotalSecurity”isaservice(incollaborationwithFSecure)thatoffersa
completeprotectionsolutionincludingAnti-Virus,Anti-Spam,Firewall,BrowsingProtectionandParentalControlservices,offeringsafetyinnavigationforchildrenonline.Throughtheservice,parentscanfilterandrestrictaccesstowebsiteswithinappropriatecontent,butcanalsoadjustthelevelofprotectiondependingontheageofthechildren.Theservicecanbeusedforupto5devicesperuserandisavailableforPCs,laptops,tabletsandsmartphones:https://www.cosmotesecurity.gr/total/
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Hungary
§ MagyarTelekom’snetworkbasedfilteringtool,whichsupportparentstoeasilyensureasaferwebexperiencefortheirkids,irrespectivelywhethertheyareonlineviamobileorfixeddevices:
http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem
Romania
§ Parentsgettheprominentadviceonthecompanywebsitetodownloadaspecialthirdpartyprogramforcontentfiltering:http://www.sigur.info/resurse-sigure-online/resurse-sigure/parental-control-free.html
§ Formobileservices,theservice“PRSrestrictions”hasbeenlaunched,whereparentscanrequesttorestrictaccesstoSMSandchatforadultcontentofferedbythirdparties
Poland
§ InJune2015,TMPLlaunchedanewspecialparentalcontroltool.TheTMPLapplicationcalled“Dzieciwsieci”(eng.“Kidsinthenetwork”)isachildprotectiontooldevelopedwithCYANMobileSecurity(samevendorasselectedbyTMAustria).“Dzieciwsieci”isanetwork-basedfilteringsolutiontobuildsafeInternetforcustomerswhouseT-Mobilenetwork&othernetworks(includingWiFiandroaming).
§ ThetoolissuitableforIOS,AndroidandWindowsphone.
§ Keyfeatures:o ProtectionagainstaccessinginappropriatecontentontheInternet:possibilityto
blockanywebpageandanymobileapp,o Child’susagemonitoring:websites,applications,timeofusage,o Providedefaultgroupsofsitesandapplicationsavailable/blockedforspecificage
categories,o Possibilitytocustomizedefaultsettings(add/removeavailable/blockedsites)o PossibilitytodefinetimeallowedforInternetusage,e.g.surfingatnightexcludedo Remotecontrol:viamobileapporwebinterface
Slovakia
§ SlovakTelekom’snetwork-basedsolutionallowscustomerstoentirelyblockinternetaccessontheirkid’smobileplansonrequest.
Committedmeasure2:
§ Additionally,DeutscheTelekomoffersachildsafetypriceplaninmobilecommunications,whichallowscustomerstoblockinternetaccess.
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Nationalexamples:
Croatia
§ CustomershavetheoptiontoblockInternetaccess:https://www.hrvatskitelekom.hr/mobilne-usluge/usluge/roditeljska-zastita
§ ThisisanexampleoftheParentalcontrolpagewhereparentscanseecategoriesofinappropriatecontentwhichcanbefiltered:
§ Inaddition,withinthescopeofits“SharethePositive,BlocktheNegative”socialresponsibilityinitiative,launchedtoincreasesafetyofchildrenontheInternet,HThascomplementeditsofferwithMyKi,thefirstchildren'ssmartwatchofferedbyatelecommunicationsoperatorenablingparentstoalwaysbeintouchwiththeirchildren:http://www.t.ht.hr/en/Press/press-releases/3537/MyKi-smart-watches-for-child-safety-available-in-Hrvatski-Telekom-s-offering.html
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CzechRepublic
§ Offeredtariffs“Schoolchild”and“ChildLock”:o http://www.t-press.cz/en/press-releases/press-news-archive/t-mobile-
introduces-the-skolak-bundle.htmlo www.t-mobile.cz/pomahameo www.t-mobile.cz/skolako https://www.t-mobile.cz/detsky-zamek
Germany
§ FamilyCardStart:https://www.telekom.de/unterwegs/tarife-und-optionen/prepaid-tarife/family-card-start
Netherlands
§ TMNLofferssubscriptionsinwhichitispossibletoblockinternetaccess.ViaMyT-Mobileappprotectionforunexpectedcostscanbeadjustedandblockingofinternetaccessispossible.Since,TMNLislegallynotallowedtosellproductstocustomersunder18,therearenosubscriptionsforminorsavailable.
Slovakia
§ SlovakTelekomoffersspecialpriceplansforESETSmartSecuritysoftware,thatallowsparentsandcarerstoblockorrestricttheirkidsaccesstotheinternetontheircomputers.
Committedmeasure4:
Onowndigitalcontentplatformsadulteroticcontentisonlyofferedifageverificationmechanismsareappliedtopreventaccessbyminors.
Nationalexamples:
Germany
§ InGermany“ID-Pass”(id-pass.de)providesaneffectivemechanismforageverificationintheinternet.
Greece
§ ParentalcontrolforCOSMOTETVsubscribersareavailableforbothbroadbandandsatellite.Withtheseservices,subscribershavetheoptiontosettheparentalcontrolleveltheypreferandblockaccesstospecificprogramsbasedonthedegreeofsuitabilityoftherespectiveprogram.Additionally,subscriberscanblockaccesstospecificchannelsoftheirchoice.RegardingtheoptionalAdultPack(whichincludeschannelswithadultcontent),itcanonlybeaccessedbyadults.InorderforasubscribertorentafilmwithadultcontentfromtheCOSMOTEservice“Cinemaon
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Demand”,theyneedtoentertheirpersonalPINcodewhichwasgiventothemwhentheypurchasedtheservice(withinformationonhowtokeepitsafefromchildren).Alltheseinstructionsareavailableintheservicemanualsandonthehelpscreensinthewebsiteoftheservice.
Romania
§ ParentalcontrolofferedasserviceonIPTVandDVBC.
Committedmeasure5and6:
§ Toimprovetheawarenessonavailabilityandtohelpincreasingtheusageofparentalcontroltools,measureslistedaboveareofferedviae-channelsandpromotedoncompanies'ChildOnlineSafetyWebpage.
§ Informationonparentalcontroltoolsismadeavailablewithown-brandedproductinformationwhenpurchasedbycustomers.
Nationalexamples:
Austria
§ FolderinShopsandinformationonWebsites:o http://www.t-mobile.at/aktuelles/kindersicherung/index.phpo http://www.t-mobile.at/kinderschutz/
Croatia
§ Thewebpageprovidesinformationontheprotectionofchildrenandyoungsters,listsmobileandfixedservicesthatHTprovidesintheareaofchildprotection,surfcontrol,callblock,SMScontrolandcostcontrolanditprovideslinkstoorganizationsandinitiativesthatareactiveinthefieldofprotectionofyoungstersfromthemaliciouscontent.Thewebpageisbeingupdatedondailybasis:http://www.t.ht.hr/drustvena-odgovornost/zastita-djece/#section-nav
§ Whenactivated,customergetsSMSinfoaboutparentalcontroltoolsactivation.
CzechRepublic
§ SchoolchildbundleandChildLock:o http://www.t-press.cz/en/press-releases/press-news-archive/t-mobile-
introduces-the-skolak-bundle.htmlo www.t-mobile.cz/pomahameo www.t-mobile.cz/skolako https://www.t-mobile.cz/detsky-zamek
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Hungary
§ http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem
Netherlands
§ OntheTMNLwebpage:o https://www.t-mobile.nl/bedrijf/maatschappij/kinderen-en-telecomo https://veiliginternetten.nl/themes/kinderen-online/
§ InformationonparentalcontroltoolsisdisplayedonTMNLwebpageandonwww.Veiliginternetten.nlsitethatissupportedandforeseenforcontent.
Poland
§ TMPLpromotesthechildsafetytools,games,appsandalsoeducatesparentsandteachersinthissubjectondedicated,specifiedchildsafetywebsite(http://www.t-mobile.pl/pl/w-cyfrowym-swiecie)
§ TMPLprovidesalsothewebsitehttp://www.teachtoday.de/pl/,whereparentsandteacherscanfindusefulmaterialsregardingsaferinternet(eg.Lesson’sscenarios).
§ InformationonavailabilityofoptionalparentalcontroltoolisincludedamongothersongeneralTMPLproductleaflets,thatmainlydescribekeyfeaturesofTMPLofferings.
Romania
§ Oncompanywebsitehttps://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/
Slovakia
§ OneofthemaintopicsinSlovakTelekom’sMagioInternetSecurityappcampaignwasparentalcontrol.
§ Additionally,customerscanfindinformationonparentalcontroltoolsandtariffsontheSlovakTelekomwebsiteandinshops.
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§ TheinfoaboutparentalcontrolappispresentalsowhenorderingMagiointernetviathee-shop.
1.Pleaseoutlinetheavailabilityofanyparentalcontroltoolsandsettingsacrossyourproductorservicethatallowsparentstosetappropriatelevelsofcontrol?Includerelevantlinks/screenshotswhereavailable:
DeutscheTelekom’sparentalcontroltoolsformobileandfixednetworksareeithersoftwareornetworkbased,alsodependingonregulatoryrestrictions.Thespecifictoolsdifferbetweenmarkets.Inanycase,thechoiceofapplyingfiltersandotherfeaturesofparentalcontroltoolsisentirelyuptothecustomerandnotsetthroughDeutscheTelekombydefault.
Nationalexamplesareprovidedabove.
2.Ifapplicable,pleasedescribethefeaturesofferedbytheparentalcontrols?E.g.restrictingwebaccess,customization,monitoring,otherrestrictions…..
Nationalexamplesofthechildsafetypriceplanandageverificationsystemsareprovidedabove.
3.Inrelationtoparentalcontrols,whichofthefollowingeducationalandinformationresourcestodoyouoffer?(tickasmanyasapply)(no)Companypolicyinrelationtouseofparentalcontrols(no)Guidanceabouthowtouseparentalcontrols(no)Educationalorawareness-raisingresourcesabouttheuseofparentalcontrolsXApromotionalormarketingchannelfortheuptakeofparentalcontrols(no)Externallinkstoeducationalmaterial/resourcesabouttheuseofparentalcontrolCommittedmeasurestopromotetheusageofparentalcontroltoolsarelistedabove(offeringparentalcontrolsine-channels,promotiononchildonlinesafetywebpagesandinown-brandedproductinformation),includingnationalexampleshowtheyareimplemented.
BeyondDeutscheTelekomGroup’scommitment,additionalmeasurescanbeappliedbysubsidiarycompaniesindividually,e.g.educationalorawarenessraisingresourcesorexternallinkstoeducationalmaterial/resources.
4.Pleaseoutlineanyadditionalsafetytoolsorsolutionsnotdetailedabovethatrelatetoparentalcontrols,includinganyplannedimplementationofnewfeaturesorprocedures?
BeyondDeutscheTelekomGroup’scommitment,additionalmeasuresareappliedbysubsidiarycompaniesindividually.
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Principle3–Dealingwithabuse/misuseRequirementsSignatoriesshould:
• Provideaclearandsimpleprocesswherebyuserscanreportcontentorbehaviorwhichbreachestheservice’stermsandconditions.
• Implementappropriateproceduresforreviewinguserreportsaboutimages,videos,textandothercontentorbehavior.
• Provideclearinformationtousersonallavailablereportandreviewprocedures.• Placeandreviewregularlylinkstothesereportingoptionsinappropriateareasofthe
service(e.g.whereusersviewuser-generatedcontentorinteractwithotherusers)andprovideguidanceonwhattoreport.
• Placelinkstorelevantchildwelfareorganizationsorspecialistprovidersofadvice(e.g.aboutanorexiaorbullying)andotherconfidentialhelplines/supportservicesinappropriateareas.
• Ensurethatmoderatorswhoreviewuserreportsareproperlytrainedtodetermineorescalatecontentorbehaviorpresentedtothem
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:
DeutscheTelekomcommitstoprovidereportingtoolsforusersinallservicesthatmaycontainharmfulorinappropriatecontent,asdefinedintheservice’sterms.Accordingly,thiscommitmentreferstopost-/un-moderatedconsumerhostingservicesallowinguserstosharetheiruploadedcontentpubliclyorwithalimitedaudience.
Committedmeasure1:
§ Fortheuseofconsumerhostingservices,customershavetoagreewiththetermsofservice.Thetermssetoutwhichcontentandbehaviourisallowedontherelevantservicesand/orwhichnot.
Nationalexamples:
CzechRepublic
§ Relevantinfoincludedintermsofservicegiventocustomersandonthewebsite(https://www.t-mobile.cz/dcpublic/OP-T-Cloud.pdf)
Romania
§ Excerptfrompolicyfortheuseoftheservice:“Theclientdoesnothavethepermissiontousetheservicetotransmit,copy,post,distribute,reproduce,useuploadorprocessinanyway:a)materialswhichareillegal,obscene,vulgar,
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defaming,abusive,threatening,thatcontainhatespeechregardingrace,ethnicityortheyareinanywaydefaming....“
Slovakia
§ UsersofSlovakTelekom’sserviceZoznam.skhavetoacceptthetermsofservice.Thoseclearlystatethatitisforbiddentoe.g.threatthephysical,mentalormoraldevelopmentofminors,orinterferewiththeirmentalhealthandemotionalstate,ortopostillegalcontent(www.media.zoznam.sk/zoznam-v-cislach/podmienky-zoznam-sk-platne-od-20-12-2011).
Committedmeasure2,3and4:
§ Inlinewiththis,allrespectiveconsumercloudandhostingservicesincludeanonlinereportingtoolallowinguserstoreportinappropriatecontentonthisservice.
§ Thereportingtoolshallbeeasy-to-useandeasy-to-findviaalinkorbuttononthesite.
§ Thereportingtoolmustnotallowanonymousreportsbutatleastrequireprovidingtheemailaddress.
Nationalexamples:
Greece
§ Directlinktotheonlinereportingtoolon:https://www.cosmote.gr/fixed/en/corporate/cr/agora/paidikaiasfaleia
Poland
§ T-MobilePolandprovidesareportingtoolforitscloudservice“MyDisk”(seescreenshot).
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Romania
§ PolicyfortheuseoftheservicesincludeTelekomRomania’srighttorestrict,eliminatetheinformation,shutdownorblocktheaccesstoanywebsitethatdoesnotrespectthepolicy.
Slovakia
§ SlovakTelekom’sserviceZoznam.skprovidesareportingtool,includingthepossibilitytoattachdocumentstothereport:www.media.zoznam.sk/kontakty/kontaktny-formular/?m=topky
Committedmeasure5:
§ Complaininguserswillreceiveanautomaticresponsewhichshouldinclude:adescriptionoftheinvestigationprocess,referencetothetermsofserviceandstandardtimesofdealingwiththecomplaint.Themeansofresponsecanbeemail,themessagingfunctionwithintheserviceorother.
Nationalexamples:
Slovakia
§ AlluserswhosendareporttoSlovakTelekom’sserviceZoznam.skreceiveanautomaticresponse,sayinginSlovakianlanguage:‘Dearuser,thankyouforreportinginappropriatecontent.Thankstoyourreportwecanbettermanageinappropriateandoffensivecontentonoursites.Thecontentwillbeinternallyinvestigatedwithin24hours.Ifthecontentisnotliablewithourtermsofserviceandisnotappropriate,itwillbedeleted.Wearenotalwaysabletoinformyouabouttheresultsofthisinvestigation.Youremailaddresswillnotbeusedforanyotheruse’[roughtranslation].
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Committedmeasure6:
§ Thesemeasuresarebasedoneffectiveinternalprocesseswithclearresponsibilitiesandstandardprocesses,whichensurethatcomplaintsaredealtwithinashorttimeframe.
Nationalexamples:
Romania
§ PolicyfortheuseofservicesincludeTelekomRomania’srighttorestrict,eliminatetheinformation,shutdownorblocktheaccesstoanywebsitethatdoesnotrespectthepolicy.
Slovakia
§ SlovakTelekom’sguidelinesforastandardprocessareasfollows:
Level1:Reportingtooldeliversthereportofinappropriatecontenttotheheadoftheparticularproductservice.Alloftheresponsiblepersonsareinstructedabouttheirresponsibilitytodealwiththereportwithin24hours.
Level2:Theresponsiblepersondeliversthereporttothelegaldepartmentandisresponsibletomanageandprovidetheanswerdirectlytothecomplaininguser.
1.Pleaseprovidedetailsofcompanypolicyrelatingtoabuseandmisuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice.
See‘committedmeasure1’andnationalexamplesabove.
2.Pleasedescribetheprocessormechanismavailableforuserstoreportabuse/misuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice).See‘committedmeasure2,3and4’andnationalexamplesabove.
3.Whereisthereportingbutton/mechanismlocated?(tickanythatapply)(no)Oneachpageofthewebsite/service(no)Closetothepointwheresuchcontentmightbereported(no)Inaseparatelocationsuchasasafetypage(no)Inabrowserextension(no)InaseparateappforaconnecteddeviceXOther(pleasespecify):
Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice,includingalsotheabovelistedoptions.See‘committedmeasure2,3and4’andnationalexamplesabove.
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4.Whomayusesuchareportingmechanism?(tickanythatapply)(no)Onlyregistereduser/profileinwhichcontentislocated(no)Allregisteredusersoftheproduct/service?(no)Everyoneincludingnon-users,e.g.parents/teacherswhoarenotregisteredfortheserviceXOther(pleaseexplain):
Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice,includingalsotheabovelistedoptions.See‘committedmeasure2,3and4’andnationalexamplesabove.
5.Whichkindsofcontentcanusersreport?Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice.See‘committedmeasure2,3and4’andnationalexamplesabove.
6.Whichofthefollowinginformationdoyouprovidetousers?(tickanythatapply)(no)Adviceaboutwhattoreport(no)Adviceabouthowtomakeareport(no)Pre-definedcategoriesformakingareportXHowreportsaretypicallyhandledXFeedbacktousers(no)Otherwebsite/externalagencyforreportingabuse/misusecontent?XOther(pleasespecify):
Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice,includingalsotheabovelistedoptions.See‘committedmeasure2,3and4’andnationalexamplesabove.
7.Pleaseprovidedetailsofanyothermeans,inadditiontoareportingbutton/icon,toreportcontentorbehaviorwhichbreachesyourservice’stermsandconditions
FurthermeansbeyondDeutscheTelekomGroup’sdescribedcommitmentcanbeappliedbyeachsubsidiarycompanyindividually.
8.Pleaseoutlinebrieflyanyotherproceduresorprogrammesofferedbyyourservicenotdetailedabovethatrelatetoabuse/misuse.
See‘committedmeasure6’andnationalexamplesabove.
FurthermeansbeyondDeutscheTelekomGroup’sdescribedcommitmentcanbeappliedbyeachsubsidiarycompanyindividually.
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Principle4–ChildSexualabusecontentorillegalcontactRequirementsSignatoriesshould:
• Co-operatewithlawenforcementauthorities,asprovidedforinlocallaw,regardingchildsexualabusecontentorunlawfulcontact.
• Facilitatethenotificationofsuspectedchildsexualabusecontenttotheappropriatelawenforcementchannels,inaccordancewithexistinglawsanddataprotectionrules.
• Ensurethepromptremovalofillegalchildsexualabusecontent(onceithasbeenconfirmedasillegalbytherelevantpublicauthority)inliaisonwithnationallawenforcement.
• Providerelevantadditionalinformationand/orlinkstouserssotheycanmakeareportorobtaininformationaboutappropriateagenciesororganisationsthatuserscancontactaboutmakingareportorobtainingexpertadvice,atnationalandEUlevel(e.g.lawenforcementagencies,nationalINHOPEhotlinesandemergencyservices).
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.
BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:
TheGSMAMobileAllianceagainstChildSexualAbuseContent2setsoutstandardsfortelecomoperatorsonhowtoeffectivelyfightchildsexualabusematerialonline.Inordertosharethegoodpracticeofthesestandards,DeutscheTelekomworkedjointlywithotheroperatorstopublishtheGSMATransparencyPaper.3DeutscheTelekomcommitstothefollowingstandardstoensureeffectivetakedownofchildabusematerial:
Committedmeasure1:
§ ThecorporateChildOnlineSafetyWebpageprovideslinkstotheINHOPEreportingapp,whichenablesuserstoreportchildabusematerialviatheirSmartphone.
Nationalexamples:
Austria
§ http://nachhaltig.t-mobile.at/2016/kunden/
2www.gsma.com/publicpolicy/myouth/mobiles-contribution-to-child-protection/mobile-alliance3https://www.gsma.com/publicpolicy/wp-content/uploads/2012/03/notice_and_takedown_gsma_unicef_april_2016.pdf
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Croatia
§ http://www.t.ht.hr/drustvena-odgovornost/modal-mladi/linkingtohttp://cnzd.org/hotline-hr
CzechRepublic
§ https://www.t-mobile.cz/detsky-zamek
Greece
§ COSMOTEprovidesalinktotheSafeline.gr:https://www.cosmote.gr/fixed/en/corporate/cr/agora/paidikaiasfaleia
Romania
§ LinktoOradeNet(http://oradenet.salvaticopiii.ro/esc-abuz)(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/
§ LinktoSaferNet(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/
Slovakia
§ SlovakTelekomprovidesalinktotheeSlovenskoreportingapp“Stopline.sk”:http://stopline.sk/sk/uvod/
Committedmeasure2:
§ CorporatewebpagesprovidethelinktothenationalINHOPEnodeorequivalentforuserreportsonsuspectedchildsexualabusecontentonline.
Nationalexamples:
Austria
§ InAustria,T-MobileAustriaprovidesalinktoStopline.at:http://nachhaltig.t-mobile.at/2016/kunden/
Croatia
§ http://www.t.ht.hr/drustvena-odgovornost/modal-mladi/linkingtohttp://cnzd.org/hotline-hr
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Germany
§ TelekomDeutschlandprovidesthelinktoFSM.de:https://www.telekom.de/jugendschutz
Greece
§ ThereportingtoolofSafelineisincluded:https://www.cosmote.gr/fixed/en/corporate/cr/asfalis_xrisi_diadiktuou/xrisimoi_syndesmoi
Netherlands
§ T-MobileNetherland’ssafetywebpagelinksto:https://www.meldpunt-kinderporno.nl/meldingsformulier-template/?lid=1&meldtype=website
§ https://www.helpwanted.nl/
Poland
§ LinktoINHOPEnodeinPoland(www.Dyzurnet.pl)isprovidedinTMPLwebsite.
Romania
§ LinktoOradeNet(http://oradenet.salvaticopiii.ro/esc-abuz)(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/
Committedmeasure3:
§ DeutscheTelekomsupportstheworkoftheINHOPEnodeorequivalentintherespectivecountry.
Nationalexamples:
Croatia
§ CroatianTelekomsupports(LetterofIntentsent)theCentreforMissingExploitedChildren:
o http://cnzd.org/partnerio http://cnzd.org/uploads/document/attachment/5/cnzd_eng_1_2.pdf
Greece
§ CosmOTEcooperateswithSafeLine,whichisisanofficialmemberofINHOPE.Also,cosmOTEsupportstheworkoftheCyberCrimeUnit,concerningonlinesafety.
§ SafenetimplementsSafeLine,whichistheofficialmemberofINHOPEinGreece:
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o http://www.inhope.org/gns/our-members/Greece.aspxo http://www.safeline.gr/en/report
Romania
§ TelekomRomania’sNTDislinkedintothenationalhotlineorganization(OradeNet).TelekomRomaniaisapartnerofthenationalhotlineorganization:http://oradenet.salvaticopiii.ro/
Slovakia
§ Stopline.skismanagedbytheNGOeSlovensko,whichSlovakTelekomiscooperatingwith.
Committedmeasure4,5and6:
§ ThereareclearinternalprocessesandresponsibilitiesinDeutscheTelekom,toensurethatreportsreceivedonchildsexualabusematerialonlineareappropriatelydealtwith.Suchreportsshouldnotbeinvestigatedbyownstaff.
§ DeutscheTelekomcooperateswithlawenforcementandINHOPEorequivalentinthefightagainstchildsexualabusematerialonline,inordertofacilitatepromptprosecutionandlawenforcementregardingsuspectedcontentbroughttothecompany'sacknowledgement.
§ Forownconsumerhostingordigitalcontentplatforms,liaisonpointsofcontactwithlawenforcementandINHOPEorequivalentareensured,inordertoreceivetheirreportsonidentifiedchildsexualabusecontentonownservices.
Nationalexamples(roughlysummarized):
Croatia
§ CroatianTelekomhasamechanismofforwardingeveryreceivedreporttothepersoninchargeintheMinistryofInterior(HeadofChildAbuseDepartment).Thepersonresponsibleforhandlinginvestigationsonchildsexualabusematerialonlineisdefinedbytherespectedministry.CroatianTelekomhasagreedprocedurewithHAKOM(CroatianNRA)forblockingCroatianTelekomcustomers’numbersreportedforsendingunsolicitedSMSsbyendusersorcompetentauthorities.HAKOMhasopenedane-mailaddresswithpurposeofreportingunsolicitedSMSnezeljeni.sms@hakom.hr.ReportshouldcontaindetailsaboutsuchSMSandscreenshotofmessageasevidence.E-mailsaredistributedtoallCroatianmobileoperators.Afterreceivingsuche-mailsresponsiblegroupinCroatianTelekomconductsandanalysisofreportednumbersandifitisconfirmedthatthesenumbersaresendingbigamountsofSMSstheyaredisconnected.
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§ ApointofcontactfortheCroatianMinistryofInteriorhasbeenassignedinCroatianTelekom(ComplianceDepartment)accordingtowhichthemutualinformationexchangehasbeenagreed.
§ CroatianTelekomeffectivelyremovesillegalcontentfromitsownservices,onceitisnotifiedbye.g.thepoliceaboutillegalcontentonourservers.
Germany
§ Thereisacoordinatedprocessinvolvinghotlines,authoritiesandTelekomDeutschland’sdepartmentsthatdealwithabuseandlegalmatters.Hotlinesreceivereportsandnotifystakeholders,withinTelekomDeutschlandthereisaclearcontactpointandanalignedprocessoflegalassessment.Nationalauthoritiesarefullyinvolvedtoensureinvestigationandprosecution.
Greece
§ ReportsonchildsexualabusematerialonlinereceivedbycosmOTEaredeliveredtothecompetentdepartmentinordertoexamineifcosmOTEishostingtherelevantsite.IfcosmOTEisthehost,thenthelegaldepartmenttakesonandcommunicatesthereporttotheAuthoritiesinorderforthemtotakeaction.TheAuthoritiesshallmakeadecisionwithrespecttothecaseandforwardacommandtothelegaldepartmentofcosmOTE.ThelegaldepartmentshallforwardthiscommandtothecompetentdepartmentandcosmOTEshallthenactaccordingtotheAuthorities’instructions.
Hungary
§ MagyarTelekomestablishedacoordinatedprocessinvolvinghotlines,authoritiesandMT’sdepartmentsthatdealwithabuseandlegalmatters.Hotlines,Police,NMHHorabuse@telekom.hureceivereportsandnotifytheresponsiblepersonstoremovecontent,ifitisnecessary.MagyarTelekomeffectivelyremovesillegalcontentfromitsownservers.
Netherlands
§ T-MobileNetherlandsfinanciallysupportstheDutchInhopeOrganisations:o www.meldpunt-kinderporno.nlo www.stopitnow.nlo www.helpwanted.nlo www.meldkindersekstoerisme.nl
Romania
§ InternalprocessinplacetoensurethatprospectivereportsaredirectedtoOradeNetHotline.
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§ PleasenotethattheNoticeandTakeDown(NTD)processisanareaofsharedresponsibilityoftheNationalHotlineOrganization(ORAdeNET),LawEnforcementAgenciesandNetworksOperatorsandServiceProviders.
§ TelekomRomania’sNTDislinkedintothenationalhotlineorganization.Atthenationallevel,reportsreferringtomaterialsontheinternetofanillegalorharmfulnatureforchildrenarereceivedandprocessedbyhotlineorganizations(safernet.rohotline),soresponsibilityforassessingifacontentisillegalistakenbytheauthorityandnottheserviceprovider.ThenationalhotlineorganizationhaswellestablishedpracticesandstructuresinplaceforeffectiveNTD(pleaseseehttp://oradenet.salvaticopiii.ro/)
§ IncaseofpossiblecomplaintstobereceivedbyTelekomRomaniaviadifferentchannels(callcentres1234,email,sesizari@telekom.ro,contactformfromcompanywebsite),therelevantstructureswithinorganizationfollowstheNTDprocedureanddirectthecomplainingcustomerstothereportingapplicationofthenationalhotlineorganizationOradeNet.Ifrequiredbyarelevantauthority(i.elawenforcementauthority),TelekomRomaniacanimplementmeasurestoblockingaccessofitsuserstotheillegalcontentsites.
§ PleasealsonotethatTelekomRomaniaclearlytakesoverresponsibleforitsowncontentserviceswhichareproperlysecured.Asconcernsourclientshostingcontentinournetworks,thecontractsconcludedforeseeclearprovisionsbywhichtheclientisnotpermittedtousetheserviceforthescopeofillegalcontent,includingchildsexualabuse.Theclientisfullyresponsibleforthecontent.
Committedmeasure7:
§ Contractualagreementsareusedtorequire3rdpartycontentproviders/partnerswithwhomtherearecommercialrelationshiptofollowequivalentnoticeandtakedownrules.
Nationalexamples:
Croatia
§ https://www.hrvatskitelekom.hr/poslovni/veleprodaja/davatelji-usluga/prs-data
Netherlands
§ T-MobilesubscribedtheNoticeandTakeDowncodeofconduct:https://ecp.nl/activiteiten/werkgroep-notice-and-takedown/
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Romania
§ Inthecontractualagreementswithcontentprovider,distributingcontentoverTelekomRomania’schannels,therespectiveproviderhastheobligationnottochangenatureandclassificationofthecontentwithoutpriornoticetoTelekom.
1.Whichofthefollowingmechanismsareprovidedonyourproductorservicetofacilitatethenotificationorreportingofsuspectedchildabusecontent?(tickanythatapply)(no)Company-ownhotlinereportingbuttonortelephonenumberX LinkorbuttonforexternalnationalorregionalINHOPEhotline(no)Emergencyservices(no)Lawenforcementagency(no)Otherexternalagency(pleasespecify):............................................................See‘committedmeasure2’andnationalexamplesabove.
2.Pleaseoutlinebrieflytheprocedurestobefollowedifillegalcontentweretobediscoveredonyourservice.
See‘committedmeasure4’andnationalexamplesabove.3.Doyouprovidelinkstoanyofthefollowingtoenableusersgainadditionalinformationinrelationtochildsexualabusecontentorillegalcontact?(tickanythatapply)(no)Linkstorelevantchildwelfareorganizations/specialistprovidersofadvice(no)Otherconfidentialhelplines/supportservices(no)LawenforcementagenciesXINHOPE(no)Other(pleasespecify):
See‘committedmeasure2’andnationalexamplesabove.FurthermeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually,includingalsotheabovelistedlinks.
4.Pleaseoutlinebrieflyanyadditionalprocedureinplacewithinyourcompanynotdetailedabovetoensurethatyoucomplywithlocaland/orinternationallawswithregardtochildsexualabuseandotherillegalcontent?
See‘committedmeasure2’andnationalexamplesabove.FurthermeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually.
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Principle5–PrivacyandControlRequirementsSignatoriesshould:
• Manageprivacysettingsappropriateforchildrenandyoungpeopleinwaysthatensuretheyareassafeasisreasonablypossible.
• Offerarangeofprivacysettingoptionsthatencourageparents,childrenandyoungpeopletomakeinformeddecisionsabouttheiruseoftheserviceandtheinformationtheypostandsharewithothersonline.Theseoptionsshouldbeeasytounderstand,prominentlyplaced,userfriendlyandaccessible.
• Takesteps,whereappropriateandinaccordancewithlegalobligations,toraiseuserawarenessofdifferentprivacycontrolsenabledbyservicesordevicesandenableuserstousetheseasappropriate.
• Makereasonableeffortstoraiseawarenessamongallparties,service,content,technologyandapplicationproviders,includingpublicbodies,ofindustrygoodpracticeinrelationtotheprotectionofchildrenandyoungpeopleonline
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.
Thischapterreferstoproductsandservicesthatallowuserstosharetheirprivatedatawitheachother.SuchservicesarenotinDeutscheTelekom’sfocusand,thus,potentialimpacttoincreasechildonlinesafetyisverylimited.
DeutscheTelekomiscommittedtoimproveageappropriateprivacysettingsthroughimplementingtheGSMA'PrivacyDesignGuidelinesforMobileApplicationDevelopment'4.
TheguidelineshadbeendevelopedinthecontextoftheGSMAMobilePrivacyInitiative5andhelptodriveamoreconsistentapproachtouserprivacyacrossmobileplatforms,applicationsanddevices.
Theyestablishprivacyrulesfore.g.socialnetworkingandsocialmediaapps,ortheapplicationofmobileadvertisement.Inadedicatedchapteronchildrenandadolescent,theprinciplesdemandto,interalia,tailorapplicationstoappropriateagerangesandtohavealocationdefaultsettingthatpreventsusersfromautomaticallypublishingtheirpreciselocation.
1.Pleaseprovidedetailsofyourcompany’spublishedprivacypolicyinrelationaccess,collection,sharingandfurtheruseofdatafromminorsundertheageof18whenutilizingyourproductorservice?
4https://www.gsma.com/publicpolicy/wp-content/uploads/2016/09/GSMA2012_Guidelines_PrivacyDesignGuidelinesForMobileApplicationDevelopment_English.pdf5https://www.gsma.com/publicpolicy/consumer-affairs/privacy
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Seeexplanationabove.
2.Aredistinctprivacysettingsdeployedtopreventaccesstoinformationonforusersundertheageof18?XNotapplicable(pleaseexplain):
Seeexplanationabove.Ifyes,pleasebrieflyoutlineavailableage-appropriateprivacysettings(Providedetailsincludingrelevantlinks/screenshotsonyourwebsite)Pleaseidentifydefaultsettingsforeachagecategoryofunder18s,asrelevant:Pleaseidentifyanystepsyouhavetakentoensurethatthesesettingsareeasytounderstand,prominentlyplaced,userfriendlyandaccessible.
3.Whereareusersabletoviewandchangeorupdatetheirprivacystatus?tickanythatapply)
Notapplicable—seeexplanationabove
4.Whichofthefollowinginformation,resourcesorhelpfeatures(ifany)areprovidedtoencourageuserstomakeinformeddecisionsabouttheirprivacyortheinformationtheyshare?
Notapplicable—seeexplanationabove
5.Pleaseoutlinebrieflyanyadditionalpoliciesoractivities(existingorproposed),notdetailedabove,toensurethatpersonalinformationisprotected,usingreasonablesafeguardsappropriatetothesensitivityoftheinformation.
Notapplicable—seeexplanationabove
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Principle6–EducationandAwarenessRequirementsSignatoriesshould:
• Educatechildrenandyoungpeopleandgivethemuptodateinformationtomanagetheiraccessandsettingsinrelationtocontent,servicesandapplications,addingsupportwherepossibletoexistinginitiativesandpartnerships.
• Provideadviceaboutfeaturesoftheserviceorfunctionalitythatareavailabletoallowparentstoimprovetheprotectionofchildren,suchastoolstopreventaccesstocertaintypesofcontentorservice.
• Providelinkstoothersourcesofrelevant,independentandauthoritativeadviceforparentsandcarers,teachers,andforchildren.
• Provideaccesstoinformationthatwillhelpeducateparents,carers,teachersandchildrenaboutmedialiteracyandethicaldigitalcitizenship,andhelpthemthinkcriticallyaboutthecontentconsumedandcreatedontheinternet.
• Encourageparentsandteacherstousethisinformationandtalktotheirchildren/pupilsabouttheissuesarisingfromtheuseofonlineservices,includingsuchtopicsasbullying,groomingand,whererelevant,costmanagement
Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:
Committedmeasure1:
§ Toimprovetransparencyanddemonstrateresponsibility,eachnationalentitywillappointaChildSafetyOfficer.Thisofficeriscoordinatingchildonlinesafetyinternallyandservesasacentralpointofcontactforexternalrequests,e.g.bynon-governmentalorganisationsandauthorities.
§ TheappointedChildSafetyOfficersareusuallylocatedinthePublicPolicy,Regulatory,CorporateResponsibility,CommunicationorLegalDepartment.Theycloselyinteractwithavarietyoffunctionsanddepartments,e.g.Marketing,whichisrequiredtoeffectivelyensurechildonlinesafety.
Nationalexamples:
Dedicatedcontactpersonsineachsubsidiarynationalcompanyinthefollowingdepartments:
Austria
§ LegalDepartment,CorporateCommunications
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Germany
§ LegalDepartment,PublicandRegulatoryAffairs
Hungary
§ RegulatoryDepartment
Netherlands
§ CorporateCommunications
Poland
§ CR&InternalCommunicationManager
Romania
§ CommunicationDirector,CommunicationDivision
Slovakia
§ CorporateCommunications
Committedmeasure2:
§ Forbetterinformationofthepublicandstakeholders,allnationalcompanieswillprovideadedicatedChildOnlineSafetyWebpageaseasytoreachandcentralhubforparents,kidsandinterestedstakeholders.Thiswebpagewillprovideinformationonthecompany’sservicesandproductsofferedtoincreasechildonlinesafety–forexampletopromotetheuseofparentalcontroltools.Also,thewebpagewillraiseawarenessontopicsthatarerelevantforchildonlinesafetyandprovideinformationaboutthecompany’sengagementandgoodpractices.
Nationalexamples:
Croatia
§ http://www.t.ht.hr/drustvena-odgovornost/zastita-djece/#section-nav
CzechRepublic
§ https://www.t-mobile.cz/microsites/pomahame/odpovedne-podnikani.html
Germany
§ www.telekom.de/jugendschutz
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Greece
§ www.safekids.gr§ Since2015-undertheprogram"Children,SafetyandTechnology",thiswebsitehelps
parentstolearnhowtechnologycanbecomemoreusableandsaferforchildren,providingtipsandanswerstoissuesthatconcernthem.Informationencompassonlineworldofsocialmedia,onlinegaming,applicationsandmanymoretopics.
Hungary
§ http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem
Netherlands
§ https://www.t-mobile.nl/bedrijf/maatschappij/kinderen-en-telecom
Romania
§ https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/
Slovakia
§ https://www.telekom.sk/o-spolocnosti-telekom/zodpovedne-podnikanie/chranime-deti/
Committedmeasures3:
DeutscheTelekom’ssubsidiariesarecontinuouslyengaginginavarietyofdifferentprojectstofurthereducationandawarenessinthecontextoftherespectivenationalcultureandeducationsystems.Suchinitiativesincludeinteralia:
§ Runningownpubliccampaignsandevents§ Provisioningofawarenessraisingmaterial§ Supportofgovernmentalinitiatives§ SupportofNGOsengagedinthefield§ Facilitatingtheworkofschoolsandteachers
Nationalexamples:
Austria
§ T-MobileprojectConnectedKids:http://kids.t-mobile.at/schultarife/projektbeschreibung-connected-kids/
§ Post:http://kids.t-mobile.at/?s=connected+kids§ Video:https://www.youtube.com/watch?v=WA-0PlxOfO8&t=139s§ ConnectedKids-Blog:T-MobileBlogforKidsandParents:http://kids.t-mobile.at;
Securitycategory:http://kids.t-mobile.at/category/sicher-ist-sicher/
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§ „ForumMobilkommunikation“(www.fmk.at)and„Handy-Kinder-Kodex“:http://www.handykinderkodex.at/
§ InfoSheets:http://www.handykinderkodex.at/Informationsblaetter_139.html
Croatia
§ CroatianTelekomsupports“SharethePositive,BlocktheNegative”socialresponsibilityinitiative:http://www.t.ht.hr/en/Press/press-releases/3537/MyKi-smart-watches-for-child-safety-available-in-Hrvatski-Telekom-s-offering.html
In 2017 this project has brought together the academic community, the non-governmentalsector,andstateinstitutionstoincreasethelevelofsafetyofchildrenonthe Internet.ThemainpartnersaretheBravePhoneassociationandtheAssociationforCommunicationandMediaCulture(DKMK).The initiativewillcoveranumberofawareness-raising activities to better protect children on the internet, aiming toimprovethecurrentstatusinthissegment.
CzechRepublic
§ Withintheassociationofmobileproviders,atwo-daysconferenceone-safetyinKarlovyvaryfor500people(150teachers,200policemen,150tradepublic)wasorganizedbyTMCZ.TMCZistheleaderofthisactivityinAPMSandisgoingtodevelopthem.
Greece
§ Activitiesin2016/2017include:
§ InthecontextoftheeducationalactivitiesoftheOTETelecommunicationsMuseum,awarenesssessionshavebeencarriedoutsince2010,withregardstosafeInternetnavigation.Since2015,theInformativemeetingsonsafeInternetuseareconductedbyrepresentativesoftheCyberCrimeUnit,.Duringthemeetings,middleschoolstudentsareinformedonhowtodealsafelyandmoreefficientlywiththechallengesoftheInternet,learningthatitconstitutesanendlessworldofknowledge,expression,discoveryandcreation,aslongasitissafelyused.TheawarenesssessionsareofferedforfreebytheOTETelecommunicationMuseum.In2016300studentsparticipated.
§ TheOTETelecommunicationsMuseumishostingthesuccessfultheatricalplay“TheInternetFarm”.PerformedonasetinspiredbytheMuseumcollectionsandbuiltwithtelephonewiresandothertelecommunicationsmaterials,theplayaimstoraisechildren’s’awarenessonInternetissuesthroughstory-dramatization,thusenablingthemtodeveloptheskillstosafelybrowsetheInternet,fromanearlyage.Theplay’stargetaudienceispreschoolandprimaryschoolchildren.ChildrencanwatchtheplayforfreeattheOTETelecommunicationsMuseum.In2016morethan886studentswatchedtheplay:
https://www.otegroupmuseum.gr/portal/educational_programs/school_visits/closeup/-/article/8223159/view_article
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§ Since2011,cosmOTEhasbeensupportingtheawarenesssessionsabouttheSafeInternetNavigationorganizedbytheCyberCrimeUnit.In2016,almost10.000childrenattendedtheawarenesssessions.
§ Since2014,OTEandCOSMOTEsupportedtheinitiativeoftheGreekNGO“TheSmileoftheChild”,“Odysseas”.Thisisthefirst"InformationEducationandTechnologyMobileLaboratory",whichisaninitiativeoftheOrganization"TheSmileoftheChild"andisundertheauspicesoftheGreekMinistryofEducation.Underthisprogram,presentationsaremadetostudents,parentsandteachersonissuessuchasthesafeuseoftheinternet.
§ In2016,approximately2,000studentshavebeeninformed,intheframeworkofitsinteractiveinterventions.
Netherlands
§ Participationinacodeofconductabouthowtodealwithinappropriatecontentininternet:https://ecp.nl/activiteiten/werkgroep-notice-and-takedown/
§ Supportof“kindertelefoon”:https://www.kindertelefoon.nl/
§ PartneroftheministryofFinanceineducatingchildrenhowtoprotectyourselfforunexpectedcostswithyoursmartphone.
Romania
§ InvolvementinProjectspresentedontheChildonlinesafetywebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/.
§ SupportofRomanianSaferNode-OradeNet-coordinatedbySavetheChildrenAssociationtorunawarenesscampaignsontheplatform:http://oradenet.salvaticopiii.ro/.
§ RomanianSaferNode’sbigannualcampaignissponsoredinteraliabyTelekomRomania,includingacontestforsaferinternetrulesruninRomanianschoolstogetherwiththeMinistryofEducation.
Slovakia
§ SlovakTelekom‘sZoznamprovideschildrenfriendlysafewebsiterexik.zoznam.sk.Inaddition,allinformationregardingchildrensafetyisprovidedatadedicatedpagehttps://www.telekom.sk/o-spolocnosti-telekom/zodpovedne-podnikanie/chranime-deti/
1.Doesyourcompanyprovideitsowneducationalresourcesaimedatanyofthefollowinggroups?
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XYoungerchildren,i.e.under13sXTeenagers
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Seeabove,includingnationalexamplesoflinkstootherexternalorganisations.
5.Pleaseprovidedetailsofanycampaigns,oractiveinvolvementinindustrypartnershipsonspecifictopicstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople?Seelistedabove,includingnationalexamplesofcampaignsandindustrypartnerships. 6.PleaseprovidedetailsofanypartnershipswithNGO,civilsocietyorothereducationalagenciesorcampaignstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople. Seeabove,includingpartnershipswithNGO,civilsocietyandothereducationalagencies. 7.Pleaseoutlinebrieflyanyofyourowncompanyinitiativesinmedialiteracyandethicaldigitalcitizenship,designedtohelpchildrenandyoungpeopletothinkcriticallyaboutthecontentconsumedandcreatedontheinternet.Seeabove,includingnationalexamplesofmedialiteracyinitiatives.8.Pleaseprovidedetailsofanyadviceandsupportstoencourageparentsorteacherstotalktotheirchildren/pupilsabouttheopportunitiesandrisksarisingfromtheiruseoftheinternet.Seeabove,includingnationalexamplesthatsupportencouragingparentsandteacherstotalktotheirchildren/pupils.
9.Pleaseoutlineanyadditionalactivitiesorinitiativesnotdetailedabovethatrelatetoeducationandawareness-raisingofferedbyyourserviceorproduct.MeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually.
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