ict principles compliance report deutsche telekom group 27 07 … · 2018. 2. 8. · § telekom...

PrinciplesfortheSaferUseofConnectedDevicesandOnlineServicesbyChildrenandYoungPeopleintheEU

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ImplementationQuestionnaireJuly2017


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Introduction

Notes/instructionsoncompletingthistemplate• Pleasecompleteallsectionsandallquestionsasfaraspossible• Whereaquestionorsectionisnotapplicable,pleasemarkasN/A• Whereisoverlap–ornochange–toinformationpreviouslysubmittedincompany

statementofcommitments,pleasesimplyenter“refertoself-statement”• URLsorscreenshots(withlinks)areparticularlyusefulinillustratingindividualpoints• Pleaseaddanyadditionalinformation/datarelevanttothesubmissionattheendofthe

appropriatePrinciple• IncaseyouhavedifferentsolutionsinEUmarkets,pleaseprovideexamplesinthe

relevantsections1.Nameofthecompanyonwhosebehalfthissubmissionismade:

DeutscheTelekomAGFriedrich-Ebert-Allee14053113BonnGermany

2.Countryorprimarymarketswhereproducts/servicesareoffered(inEU)towhichthissubmissionapplies.PleaseindicateallEU-marketsinwhichyourcompanyoperates

InJanuary2013,DeutscheTelekomhascommittedtoasetof25measurestofurtherincreasechildonlinesafety.1TheseapplytoeverysubsidiarycompanyofDeutscheTelekomGroup:

§ T-MobileAustriaGmbH,Austria§ HrvatskiTelekomd.d.,Croatia§ T-MobileCzechRepublic,a.s.,CzechRepublic§ TelekomDeutschlandGmbH,Germany§ COSMOTE,Greece§ MagyarTelekomNyrt.,Hungary§ T-MobileNetherlandsB.V.,Netherlands§ T-MobilePolskaS.A.,Poland§ TelekomRomania,Romania§ SlovakTelekom,a.s.,Slovakia

Inthepastfouryears,greatprogresshasbeenmadeineachsubsidiarycompany.Theexamplesprovidedinthisreportillustratesomeoftheseachievements.Consequently,DeutscheTelekomincreasinglyprovidesaconsistentandhighlevelofchildonlinesafetyacrossitsEUfootprint.

1 http://ictcoalition.eu/gallery/ICT%20Coalition%20implementation%20measures_DT%20Group.pdf


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Theimplementationhasbeenundertakeningoodfaithtomeetspecificlegalrequirements,culturalpreferences,differenttechnologiesandconsideringthevaryingsubsidiarycompanies’serviceandproductportfoliosaswellasalreadyestablishedsafeguards.

VariousadditionalcommitmentshavebeenundertakenbyDeutscheTelekomGroup’ssubsidiarycompaniesonnationalleveltoo.Furtherstepsarealreadyplannedorongoing.

3.Product(s)orservicesincludedwithinthetermsofthissubmission

Thevariousservicesandproductsoftheabovelistedsubsidiarycompaniesareincluded.

4.Natureofactivity(no)Manufacturersofdesktopandlaptopcomputers,mobilephones,tablets,TVsettopboxesandgamingconsolesXNetworkoperatorsandconnectivityproviders(no)Onlinecontentprovider(no)OnlineserviceproviderX Other(pleasespecify):Themainbusinessfocusisclearlyonnetworksandconnectivity.Insomemarketsadditionalservicesandproductsareprovided,includinge.g.TVservices,onlinecontentoronlineservices.ParticularlythisreferstoCroatia,Germany,Greece,HungaryandSlovakia.5.Person(s)completingthereport

Name:Mr.MalteFirlus/Mr.MartinBusch

Department:Public&RegulatoryAffairs

Email:[email protected]/[email protected]


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Principle1–ContentCommitmentsSignatoriesshould:• Indicateclearlywhereaservicetheyoffermayincludecontentconsiderednottobe

appropriateforchildrenanddisplayprominentlyoptionswhichareavailabletocontrolaccesstothecontent.Thiscouldinclude,whereappropriatefortheservice,toolstomanageaccesstocertaincontent,advicetousersorarecognizedsystemofcontentlabeling.

• DisplayprominentlyandinaneasilyaccessiblelocationtheAcceptableUsePolicy,whichshouldbewrittenineasily-understandablelanguage.

• Stateclearlyanyrelevanttermsofserviceorcommunityguidelines(i.e.howusersareexpectedtobehaveandwhatisnotacceptable)withwhichusergeneratedcontentmustcomply.

• Ensurethatreportingoptionsareintherelevantareasoftheservice.• Providenoticeabouttheconsequencesforusersiftheypostcontentwhichviolates

termsofserviceorcommunityguidelines.• Continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotection

toolsandsolutions.

Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:

ClassificationrulesfordigitalcontentdifferwidelybetweenthedifferentEUMemberStatesand,accordingly,subsidiarycompanyapplydifferentclassificationschemesindifferentgeographicalmarkets.Toestablishacommonminimumstandard,DeutscheTelekomcommitsto:

§ Classificationofcommercialownandthirdpartycontentonowndigitalcontentplatformsinatleasttwocategories:suitableforallagegroupsandsuitableonlyforadults.

§ Highergranularity(e.g.16+,12+)isappliedinsomemarkets,accordingtonationalstandardsinothermedia.

Nationalexamples:

Croatia

§ OntheHT’snewsportal,T-portal,thereisawarningthatcertaincategoriesofcontentaresuitableforadultsonly:http://www.tportal.hr

§ AdetailedageratingisappliedbyHToncontentonTVplatforms.


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Greece

§ AllcontentinCOSMOTETVservice(programsinTVchannelsandvideoondemandcontent)carriesasignwiththerating.WithParentalControlServicesfromCOSMOTETV,forbroadbandandsatelliteservicesubscribers,subscribershavetheoptiontosettheirpreferredparentalcontrollevelandblockaccesstospecificprogramsbasedonthedegreeofsuitabilityoftherespectiveprogram.Additionally,subscriberscanblockaccesstospecificchannelsoftheirchoice.

§ COSMOTEhasalreadycategorizedalldigitalandphysicalbooksbasedonthecategorizationmentionedbelow:

o PhysicalbooksthatareappropriatedforkidsareavailableinthecategoryChildren&Teenagers.Thiscategoryhasbeensub-categorizedwithmorespecificandfocusedsub-categories(e.g.:Ages0-3,3-6,6-9,9-12;ClassicFictionforchildren&teenagers,GreekTeenagebooks,etc.)

o eBookswhichareappropriateforkidsareavailableinthecategoryEducational.Thiscategoryhasbeenalsosub-categorizedbasedonmanyspecificsections.

Romania

§ Classificationofferedby3rdpartiesisbasedonRomanianlaw.§ TelekomRomaniaofferscontentsuitableforallagegroups.Mostofthecontentis

includedinbasicpackages.Contentsuitableonlyforadultsisprovidedonlyonrequestandbasedonparentalcontroltools.

1.Doyouprovideamechanismforconsumerstoprovidefeedback,reportanissueorfileacomplaintabouttheappropriatenessofapieceofcontent?X YesMeasuressuchasprovidingfeedback,reportandissueorfileacomplaintareonlynecessaryinDeutscheTelekom’sproductsandservicesthatallowuserstosharetheircontent.SuchcontentisnotfullycontrolledbyDeutscheTelekomand,thus,mayimpairchildren.

DeutscheTelekom’smechanismsthatrefertousergeneratedcontentandtherespectiveproductsandservicesaredescribedinChapter3.

2.Doyouofferameansforrestricting/blockingaccesstopotentiallyinappropriatecontentforusersofyourserviceorproduct?X YesDeutscheTelekom’smeanstorestrict/blockaccessareelaboratedinChapter2.

3.Doyouprovideanyinformation,educationalresourcesoradviceforusersinanyofthefollowingareas?(tickasmanyasapply)(no)ContentclassificationorlabelingguidelinesXHowtoblockorrestrictaccesstocontentXHowtoreportorflagcontentasinappropriateXSafesearching


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(no)Informationaboutyourcompany’scontentpolicyinrelationtochildren(no)Notapplicable(pleaseexplain):DeutscheTelekom’smeasuresthatrefertoprovidinginformationonblockingorrestrictingaccess to content are elaborated in chapter 2, on reporting or flagging content asinappropriateinchapter3.

Further information, educational resources or advice for users can be provided bysubsidiarycompaniesindividually,e.g.ontheChildOnlineSafetyWebpage(seechapter6)

DeutscheTelekomco-founded “FragFinne.V.“,whichprovides a safe searchengine forchildrenonwww.fragfinn.de.Approximately5,000editoriallytestedresultsofferchildrentheopportunitytodiscovertheInternetinasafesurfingspace,togainpositivefirstonlineexperiencesandtoacquireimportantcompetenceswhenplaying,learning,communicatingandcreativelydevelopingtheweb.

4.Whereisyourcompany’sAcceptableUsePolicy(AUP)located?AUPsarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertotheAUPareelaboratedinChapter3.

5.DoestheAUPorseparategiveclearguidelineswithwhichusergeneratedcontentmustcomply(includingdetailsabouthowusersareexpectedtobehaveandwhatisnotacceptable)?X YesAUPsarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertousergeneratedcontentareelaboratedinChapter3.

6.Doyouprovidenoticeabouttheconsequencesforusersiftheypostcontentwhichviolatestermsofserviceorcommunityguidelines?X YesGuidelinesarenecessaryinproductsandservicesthatallowuserstosharetheircontent.DeutscheTelekom’smeasuresthatrefertousergeneratedcontentareelaboratedinChapter3.


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Principle2–ParentalControlsCommitmentsSignatoriesshould assistparentstolimittheirchildren’sexposuretopotentiallyinappropriatecontentandcontact.

• Manufacturersshouldoptimisehardwaredesigntoprovideproductswhichsimplyandclearlyhelpparentstosetappropriatelevelsofcontrolondevices.

• Networkprovidersshouldprovidenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol.

• Serviceandcontentprovidersshouldmakeavailablethenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol


ByprovidingInternetaccessservicesDeutscheTelekomcannotcontrolorassumeresponsibilityforcontentavailableovertheopenInternet.Toassistparentsandcarers,DeutscheTelekomishowevercommittedtoprovidecustomerswithtoolsthatallowparentstoaccommodateInternetusagetotheneedsoftheirchildren:

Committedmeasures1and3:

§ OfferingaserviceformobileInternetaccessviaSmartphonesallowingcustomerstofilterinappropriatecontentfromopenInternetresourcesand/orlimittheusageofchildsafetyrelevantservices.

§ ForfixedInternetaccess,aserviceisofferedallowingcustomerstofilterinappropriatecontentfromopenInternetresources.

Nationalexamples:

Austria

§ Product:“Kinderschutz”o Promotedonownwebsite:http://www.t-

mobile.at/aktuelles/kindersicherung/index.phporhttp://www.t-mobile.at/kinderschutz/

o Promotedinownblog:http://blog.t-mobile.at/2013/07/19/kinderschutz-am-handy-leicht-gemacht/

Seepicturesfrompressconferenceundproductpictures:http://www.flickr.com/photos/t-mo-austria/sets/72157634685626709/


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Croatia

§ Parentalcontrolserviceinmobilenetworkwhichallowscustomersfilteringofinappropriatecontentand/orlimitingtheusageofchildsafetyrelevantservices:https://www.hrvatskitelekom.hr/mobilne-usluge/usluge/roditeljska-zastita

Illustrationhowparentscaneasilyactivatethistool:

Germany

§ TelekomDeutschlandhaspooledforceswithotherstakeholdersanditspreviouslyproprietaryfilteringtoolisnowprovidedmorebroadlyviaJusProge.V.TelekomDeutschlandcontinuouslysupportsthedevelopmentofthis“Jugendschutzprogramm”–asoftwareavailableforPCsandiOS:https://www.jugendschutzprogramm.de/download/

Greece

§ TheApp“Lookout”ispreinstalledbyCOSMOTEonallandroidphones.§ “COSMOTETotalSecurity”isaservice(incollaborationwithFSecure)thatoffersa

completeprotectionsolutionincludingAnti-Virus,Anti-Spam,Firewall,BrowsingProtectionandParentalControlservices,offeringsafetyinnavigationforchildrenonline.Throughtheservice,parentscanfilterandrestrictaccesstowebsiteswithinappropriatecontent,butcanalsoadjustthelevelofprotectiondependingontheageofthechildren.Theservicecanbeusedforupto5devicesperuserandisavailableforPCs,laptops,tabletsandsmartphones:https://www.cosmotesecurity.gr/total/


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Hungary

§ MagyarTelekom’snetworkbasedfilteringtool,whichsupportparentstoeasilyensureasaferwebexperiencefortheirkids,irrespectivelywhethertheyareonlineviamobileorfixeddevices:

http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem

Romania

§ Parentsgettheprominentadviceonthecompanywebsitetodownloadaspecialthirdpartyprogramforcontentfiltering:http://www.sigur.info/resurse-sigure-online/resurse-sigure/parental-control-free.html

§ Formobileservices,theservice“PRSrestrictions”hasbeenlaunched,whereparentscanrequesttorestrictaccesstoSMSandchatforadultcontentofferedbythirdparties

Poland

§ InJune2015,TMPLlaunchedanewspecialparentalcontroltool.TheTMPLapplicationcalled“Dzieciwsieci”(eng.“Kidsinthenetwork”)isachildprotectiontooldevelopedwithCYANMobileSecurity(samevendorasselectedbyTMAustria).“Dzieciwsieci”isanetwork-basedfilteringsolutiontobuildsafeInternetforcustomerswhouseT-Mobilenetwork&othernetworks(includingWiFiandroaming).

§ ThetoolissuitableforIOS,AndroidandWindowsphone.

§ Keyfeatures:o ProtectionagainstaccessinginappropriatecontentontheInternet:possibilityto

blockanywebpageandanymobileapp,o Child’susagemonitoring:websites,applications,timeofusage,o Providedefaultgroupsofsitesandapplicationsavailable/blockedforspecificage

categories,o Possibilitytocustomizedefaultsettings(add/removeavailable/blockedsites)o PossibilitytodefinetimeallowedforInternetusage,e.g.surfingatnightexcludedo Remotecontrol:viamobileapporwebinterface

Slovakia

§ SlovakTelekom’snetwork-basedsolutionallowscustomerstoentirelyblockinternetaccessontheirkid’smobileplansonrequest.

Committedmeasure2:

§ Additionally,DeutscheTelekomoffersachildsafetypriceplaninmobilecommunications,whichallowscustomerstoblockinternetaccess.


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Nationalexamples:

Croatia

§ CustomershavetheoptiontoblockInternetaccess:https://www.hrvatskitelekom.hr/mobilne-usluge/usluge/roditeljska-zastita

§ ThisisanexampleoftheParentalcontrolpagewhereparentscanseecategoriesofinappropriatecontentwhichcanbefiltered:

§ Inaddition,withinthescopeofits“SharethePositive,BlocktheNegative”socialresponsibilityinitiative,launchedtoincreasesafetyofchildrenontheInternet,HThascomplementeditsofferwithMyKi,thefirstchildren'ssmartwatchofferedbyatelecommunicationsoperatorenablingparentstoalwaysbeintouchwiththeirchildren:http://www.t.ht.hr/en/Press/press-releases/3537/MyKi-smart-watches-for-child-safety-available-in-Hrvatski-Telekom-s-offering.html


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CzechRepublic

§ Offeredtariffs“Schoolchild”and“ChildLock”:o http://www.t-press.cz/en/press-releases/press-news-archive/t-mobile-

introduces-the-skolak-bundle.htmlo www.t-mobile.cz/pomahameo www.t-mobile.cz/skolako https://www.t-mobile.cz/detsky-zamek

Germany

§ FamilyCardStart:https://www.telekom.de/unterwegs/tarife-und-optionen/prepaid-tarife/family-card-start

Netherlands

§ TMNLofferssubscriptionsinwhichitispossibletoblockinternetaccess.ViaMyT-Mobileappprotectionforunexpectedcostscanbeadjustedandblockingofinternetaccessispossible.Since,TMNLislegallynotallowedtosellproductstocustomersunder18,therearenosubscriptionsforminorsavailable.

Slovakia

§ SlovakTelekomoffersspecialpriceplansforESETSmartSecuritysoftware,thatallowsparentsandcarerstoblockorrestricttheirkidsaccesstotheinternetontheircomputers.

Committedmeasure4:

Onowndigitalcontentplatformsadulteroticcontentisonlyofferedifageverificationmechanismsareappliedtopreventaccessbyminors.

Nationalexamples:

Germany

§ InGermany“ID-Pass”(id-pass.de)providesaneffectivemechanismforageverificationintheinternet.

Greece

§ ParentalcontrolforCOSMOTETVsubscribersareavailableforbothbroadbandandsatellite.Withtheseservices,subscribershavetheoptiontosettheparentalcontrolleveltheypreferandblockaccesstospecificprogramsbasedonthedegreeofsuitabilityoftherespectiveprogram.Additionally,subscriberscanblockaccesstospecificchannelsoftheirchoice.RegardingtheoptionalAdultPack(whichincludeschannelswithadultcontent),itcanonlybeaccessedbyadults.InorderforasubscribertorentafilmwithadultcontentfromtheCOSMOTEservice“Cinemaon


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Demand”,theyneedtoentertheirpersonalPINcodewhichwasgiventothemwhentheypurchasedtheservice(withinformationonhowtokeepitsafefromchildren).Alltheseinstructionsareavailableintheservicemanualsandonthehelpscreensinthewebsiteoftheservice.

Romania

§ ParentalcontrolofferedasserviceonIPTVandDVBC.

Committedmeasure5and6:

§ Toimprovetheawarenessonavailabilityandtohelpincreasingtheusageofparentalcontroltools,measureslistedaboveareofferedviae-channelsandpromotedoncompanies'ChildOnlineSafetyWebpage.

§ Informationonparentalcontroltoolsismadeavailablewithown-brandedproductinformationwhenpurchasedbycustomers.

Nationalexamples:

Austria

§ FolderinShopsandinformationonWebsites:o http://www.t-mobile.at/aktuelles/kindersicherung/index.phpo http://www.t-mobile.at/kinderschutz/

Croatia

§ Thewebpageprovidesinformationontheprotectionofchildrenandyoungsters,listsmobileandfixedservicesthatHTprovidesintheareaofchildprotection,surfcontrol,callblock,SMScontrolandcostcontrolanditprovideslinkstoorganizationsandinitiativesthatareactiveinthefieldofprotectionofyoungstersfromthemaliciouscontent.Thewebpageisbeingupdatedondailybasis:http://www.t.ht.hr/drustvena-odgovornost/zastita-djece/#section-nav

§ Whenactivated,customergetsSMSinfoaboutparentalcontroltoolsactivation.

CzechRepublic

§ SchoolchildbundleandChildLock:o http://www.t-press.cz/en/press-releases/press-news-archive/t-mobile-

introduces-the-skolak-bundle.htmlo www.t-mobile.cz/pomahameo www.t-mobile.cz/skolako https://www.t-mobile.cz/detsky-zamek


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Hungary

§ http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem

Netherlands

§ OntheTMNLwebpage:o https://www.t-mobile.nl/bedrijf/maatschappij/kinderen-en-telecomo https://veiliginternetten.nl/themes/kinderen-online/

§ InformationonparentalcontroltoolsisdisplayedonTMNLwebpageandonwww.Veiliginternetten.nlsitethatissupportedandforeseenforcontent.

Poland

§ TMPLpromotesthechildsafetytools,games,appsandalsoeducatesparentsandteachersinthissubjectondedicated,specifiedchildsafetywebsite(http://www.t-mobile.pl/pl/w-cyfrowym-swiecie)

§ TMPLprovidesalsothewebsitehttp://www.teachtoday.de/pl/,whereparentsandteacherscanfindusefulmaterialsregardingsaferinternet(eg.Lesson’sscenarios).

§ InformationonavailabilityofoptionalparentalcontroltoolisincludedamongothersongeneralTMPLproductleaflets,thatmainlydescribekeyfeaturesofTMPLofferings.

Romania

§ Oncompanywebsitehttps://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/

Slovakia

§ OneofthemaintopicsinSlovakTelekom’sMagioInternetSecurityappcampaignwasparentalcontrol.

§ Additionally,customerscanfindinformationonparentalcontroltoolsandtariffsontheSlovakTelekomwebsiteandinshops.


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§ TheinfoaboutparentalcontrolappispresentalsowhenorderingMagiointernetviathee-shop.

1.Pleaseoutlinetheavailabilityofanyparentalcontroltoolsandsettingsacrossyourproductorservicethatallowsparentstosetappropriatelevelsofcontrol?Includerelevantlinks/screenshotswhereavailable:

DeutscheTelekom’sparentalcontroltoolsformobileandfixednetworksareeithersoftwareornetworkbased,alsodependingonregulatoryrestrictions.Thespecifictoolsdifferbetweenmarkets.Inanycase,thechoiceofapplyingfiltersandotherfeaturesofparentalcontroltoolsisentirelyuptothecustomerandnotsetthroughDeutscheTelekombydefault.

Nationalexamplesareprovidedabove.

2.Ifapplicable,pleasedescribethefeaturesofferedbytheparentalcontrols?E.g.restrictingwebaccess,customization,monitoring,otherrestrictions…..

Nationalexamplesofthechildsafetypriceplanandageverificationsystemsareprovidedabove.

3.Inrelationtoparentalcontrols,whichofthefollowingeducationalandinformationresourcestodoyouoffer?(tickasmanyasapply)(no)Companypolicyinrelationtouseofparentalcontrols(no)Guidanceabouthowtouseparentalcontrols(no)Educationalorawareness-raisingresourcesabouttheuseofparentalcontrolsXApromotionalormarketingchannelfortheuptakeofparentalcontrols(no)Externallinkstoeducationalmaterial/resourcesabouttheuseofparentalcontrolCommittedmeasurestopromotetheusageofparentalcontroltoolsarelistedabove(offeringparentalcontrolsine-channels,promotiononchildonlinesafetywebpagesandinown-brandedproductinformation),includingnationalexampleshowtheyareimplemented.

BeyondDeutscheTelekomGroup’scommitment,additionalmeasurescanbeappliedbysubsidiarycompaniesindividually,e.g.educationalorawarenessraisingresourcesorexternallinkstoeducationalmaterial/resources.

4.Pleaseoutlineanyadditionalsafetytoolsorsolutionsnotdetailedabovethatrelatetoparentalcontrols,includinganyplannedimplementationofnewfeaturesorprocedures?

BeyondDeutscheTelekomGroup’scommitment,additionalmeasuresareappliedbysubsidiarycompaniesindividually.


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Principle3–Dealingwithabuse/misuseRequirementsSignatoriesshould:

• Provideaclearandsimpleprocesswherebyuserscanreportcontentorbehaviorwhichbreachestheservice’stermsandconditions.

• Implementappropriateproceduresforreviewinguserreportsaboutimages,videos,textandothercontentorbehavior.

• Provideclearinformationtousersonallavailablereportandreviewprocedures.• Placeandreviewregularlylinkstothesereportingoptionsinappropriateareasofthe

service(e.g.whereusersviewuser-generatedcontentorinteractwithotherusers)andprovideguidanceonwhattoreport.

• Placelinkstorelevantchildwelfareorganizationsorspecialistprovidersofadvice(e.g.aboutanorexiaorbullying)andotherconfidentialhelplines/supportservicesinappropriateareas.

• Ensurethatmoderatorswhoreviewuserreportsareproperlytrainedtodetermineorescalatecontentorbehaviorpresentedtothem


DeutscheTelekomcommitstoprovidereportingtoolsforusersinallservicesthatmaycontainharmfulorinappropriatecontent,asdefinedintheservice’sterms.Accordingly,thiscommitmentreferstopost-/un-moderatedconsumerhostingservicesallowinguserstosharetheiruploadedcontentpubliclyorwithalimitedaudience.

Committedmeasure1:

§ Fortheuseofconsumerhostingservices,customershavetoagreewiththetermsofservice.Thetermssetoutwhichcontentandbehaviourisallowedontherelevantservicesand/orwhichnot.

Nationalexamples:

CzechRepublic

§ Relevantinfoincludedintermsofservicegiventocustomersandonthewebsite(https://www.t-mobile.cz/dcpublic/OP-T-Cloud.pdf)

Romania

§ Excerptfrompolicyfortheuseoftheservice:“Theclientdoesnothavethepermissiontousetheservicetotransmit,copy,post,distribute,reproduce,useuploadorprocessinanyway:a)materialswhichareillegal,obscene,vulgar,


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defaming,abusive,threatening,thatcontainhatespeechregardingrace,ethnicityortheyareinanywaydefaming....“

Slovakia

§ UsersofSlovakTelekom’sserviceZoznam.skhavetoacceptthetermsofservice.Thoseclearlystatethatitisforbiddentoe.g.threatthephysical,mentalormoraldevelopmentofminors,orinterferewiththeirmentalhealthandemotionalstate,ortopostillegalcontent(www.media.zoznam.sk/zoznam-v-cislach/podmienky-zoznam-sk-platne-od-20-12-2011).

Committedmeasure2,3and4:

§ Inlinewiththis,allrespectiveconsumercloudandhostingservicesincludeanonlinereportingtoolallowinguserstoreportinappropriatecontentonthisservice.

§ Thereportingtoolshallbeeasy-to-useandeasy-to-findviaalinkorbuttononthesite.

§ Thereportingtoolmustnotallowanonymousreportsbutatleastrequireprovidingtheemailaddress.

Nationalexamples:

Greece

§ Directlinktotheonlinereportingtoolon:https://www.cosmote.gr/fixed/en/corporate/cr/agora/paidikaiasfaleia

Poland

§ T-MobilePolandprovidesareportingtoolforitscloudservice“MyDisk”(seescreenshot).


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Romania

§ PolicyfortheuseoftheservicesincludeTelekomRomania’srighttorestrict,eliminatetheinformation,shutdownorblocktheaccesstoanywebsitethatdoesnotrespectthepolicy.

Slovakia

§ SlovakTelekom’sserviceZoznam.skprovidesareportingtool,includingthepossibilitytoattachdocumentstothereport:www.media.zoznam.sk/kontakty/kontaktny-formular/?m=topky

Committedmeasure5:

§ Complaininguserswillreceiveanautomaticresponsewhichshouldinclude:adescriptionoftheinvestigationprocess,referencetothetermsofserviceandstandardtimesofdealingwiththecomplaint.Themeansofresponsecanbeemail,themessagingfunctionwithintheserviceorother.

Nationalexamples:

Slovakia

§ AlluserswhosendareporttoSlovakTelekom’sserviceZoznam.skreceiveanautomaticresponse,sayinginSlovakianlanguage:‘Dearuser,thankyouforreportinginappropriatecontent.Thankstoyourreportwecanbettermanageinappropriateandoffensivecontentonoursites.Thecontentwillbeinternallyinvestigatedwithin24hours.Ifthecontentisnotliablewithourtermsofserviceandisnotappropriate,itwillbedeleted.Wearenotalwaysabletoinformyouabouttheresultsofthisinvestigation.Youremailaddresswillnotbeusedforanyotheruse’[roughtranslation].


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Committedmeasure6:

§ Thesemeasuresarebasedoneffectiveinternalprocesseswithclearresponsibilitiesandstandardprocesses,whichensurethatcomplaintsaredealtwithinashorttimeframe.

Nationalexamples:

Romania

§ PolicyfortheuseofservicesincludeTelekomRomania’srighttorestrict,eliminatetheinformation,shutdownorblocktheaccesstoanywebsitethatdoesnotrespectthepolicy.

Slovakia

§ SlovakTelekom’sguidelinesforastandardprocessareasfollows:

Level1:Reportingtooldeliversthereportofinappropriatecontenttotheheadoftheparticularproductservice.Alloftheresponsiblepersonsareinstructedabouttheirresponsibilitytodealwiththereportwithin24hours.

Level2:Theresponsiblepersondeliversthereporttothelegaldepartmentandisresponsibletomanageandprovidetheanswerdirectlytothecomplaininguser.

1.Pleaseprovidedetailsofcompanypolicyrelatingtoabuseandmisuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice.

See‘committedmeasure1’andnationalexamplesabove.

2.Pleasedescribetheprocessormechanismavailableforuserstoreportabuse/misuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice).See‘committedmeasure2,3and4’andnationalexamplesabove.

3.Whereisthereportingbutton/mechanismlocated?(tickanythatapply)(no)Oneachpageofthewebsite/service(no)Closetothepointwheresuchcontentmightbereported(no)Inaseparatelocationsuchasasafetypage(no)Inabrowserextension(no)InaseparateappforaconnecteddeviceXOther(pleasespecify):

Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice,includingalsotheabovelistedoptions.See‘committedmeasure2,3and4’andnationalexamplesabove.


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4.Whomayusesuchareportingmechanism?(tickanythatapply)(no)Onlyregistereduser/profileinwhichcontentislocated(no)Allregisteredusersoftheproduct/service?(no)Everyoneincludingnon-users,e.g.parents/teacherswhoarenotregisteredfortheserviceXOther(pleaseexplain):


5.Whichkindsofcontentcanusersreport?Specifiedbyeachsubsidiarycompany,asmostappropriateintherespectiveproductorservice.See‘committedmeasure2,3and4’andnationalexamplesabove.

6.Whichofthefollowinginformationdoyouprovidetousers?(tickanythatapply)(no)Adviceaboutwhattoreport(no)Adviceabouthowtomakeareport(no)Pre-definedcategoriesformakingareportXHowreportsaretypicallyhandledXFeedbacktousers(no)Otherwebsite/externalagencyforreportingabuse/misusecontent?XOther(pleasespecify):


7.Pleaseprovidedetailsofanyothermeans,inadditiontoareportingbutton/icon,toreportcontentorbehaviorwhichbreachesyourservice’stermsandconditions

FurthermeansbeyondDeutscheTelekomGroup’sdescribedcommitmentcanbeappliedbyeachsubsidiarycompanyindividually.

8.Pleaseoutlinebrieflyanyotherproceduresorprogrammesofferedbyyourservicenotdetailedabovethatrelatetoabuse/misuse.

See‘committedmeasure6’andnationalexamplesabove.

FurthermeansbeyondDeutscheTelekomGroup’sdescribedcommitmentcanbeappliedbyeachsubsidiarycompanyindividually.


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Principle4–ChildSexualabusecontentorillegalcontactRequirementsSignatoriesshould:

• Co-operatewithlawenforcementauthorities,asprovidedforinlocallaw,regardingchildsexualabusecontentorunlawfulcontact.

• Facilitatethenotificationofsuspectedchildsexualabusecontenttotheappropriatelawenforcementchannels,inaccordancewithexistinglawsanddataprotectionrules.

• Ensurethepromptremovalofillegalchildsexualabusecontent(onceithasbeenconfirmedasillegalbytherelevantpublicauthority)inliaisonwithnationallawenforcement.

• Providerelevantadditionalinformationand/orlinkstouserssotheycanmakeareportorobtaininformationaboutappropriateagenciesororganisationsthatuserscancontactaboutmakingareportorobtainingexpertadvice,atnationalandEUlevel(e.g.lawenforcementagencies,nationalINHOPEhotlinesandemergencyservices).

Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.

BasedonDeutscheTelekomGroup’sapproach,eachsubsidiarycompanyspecifiesitsmeasuresindividually:

TheGSMAMobileAllianceagainstChildSexualAbuseContent2setsoutstandardsfortelecomoperatorsonhowtoeffectivelyfightchildsexualabusematerialonline.Inordertosharethegoodpracticeofthesestandards,DeutscheTelekomworkedjointlywithotheroperatorstopublishtheGSMATransparencyPaper.3DeutscheTelekomcommitstothefollowingstandardstoensureeffectivetakedownofchildabusematerial:

Committedmeasure1:

§ ThecorporateChildOnlineSafetyWebpageprovideslinkstotheINHOPEreportingapp,whichenablesuserstoreportchildabusematerialviatheirSmartphone.

Nationalexamples:

Austria

§ http://nachhaltig.t-mobile.at/2016/kunden/

2www.gsma.com/publicpolicy/myouth/mobiles-contribution-to-child-protection/mobile-alliance3https://www.gsma.com/publicpolicy/wp-content/uploads/2012/03/notice_and_takedown_gsma_unicef_april_2016.pdf


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Croatia

§ http://www.t.ht.hr/drustvena-odgovornost/modal-mladi/linkingtohttp://cnzd.org/hotline-hr

CzechRepublic

§ https://www.t-mobile.cz/detsky-zamek

Greece

§ COSMOTEprovidesalinktotheSafeline.gr:https://www.cosmote.gr/fixed/en/corporate/cr/agora/paidikaiasfaleia

Romania

§ LinktoOradeNet(http://oradenet.salvaticopiii.ro/esc-abuz)(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/

§ LinktoSaferNet(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/

Slovakia

§ SlovakTelekomprovidesalinktotheeSlovenskoreportingapp“Stopline.sk”:http://stopline.sk/sk/uvod/

Committedmeasure2:

§ CorporatewebpagesprovidethelinktothenationalINHOPEnodeorequivalentforuserreportsonsuspectedchildsexualabusecontentonline.

Nationalexamples:

Austria

§ InAustria,T-MobileAustriaprovidesalinktoStopline.at:http://nachhaltig.t-mobile.at/2016/kunden/

Croatia

§ http://www.t.ht.hr/drustvena-odgovornost/modal-mladi/linkingtohttp://cnzd.org/hotline-hr


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Germany

§ TelekomDeutschlandprovidesthelinktoFSM.de:https://www.telekom.de/jugendschutz

Greece

§ ThereportingtoolofSafelineisincluded:https://www.cosmote.gr/fixed/en/corporate/cr/asfalis_xrisi_diadiktuou/xrisimoi_syndesmoi

Netherlands

§ T-MobileNetherland’ssafetywebpagelinksto:https://www.meldpunt-kinderporno.nl/meldingsformulier-template/?lid=1&meldtype=website

§ https://www.helpwanted.nl/

Poland

§ LinktoINHOPEnodeinPoland(www.Dyzurnet.pl)isprovidedinTMPLwebsite.

Romania

§ LinktoOradeNet(http://oradenet.salvaticopiii.ro/esc-abuz)(NationalHotline)reportingapplicationprovidedoncorporatewebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/

Committedmeasure3:

§ DeutscheTelekomsupportstheworkoftheINHOPEnodeorequivalentintherespectivecountry.

Nationalexamples:

Croatia

§ CroatianTelekomsupports(LetterofIntentsent)theCentreforMissingExploitedChildren:

o http://cnzd.org/partnerio http://cnzd.org/uploads/document/attachment/5/cnzd_eng_1_2.pdf

Greece

§ CosmOTEcooperateswithSafeLine,whichisisanofficialmemberofINHOPE.Also,cosmOTEsupportstheworkoftheCyberCrimeUnit,concerningonlinesafety.

§ SafenetimplementsSafeLine,whichistheofficialmemberofINHOPEinGreece:


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o http://www.inhope.org/gns/our-members/Greece.aspxo http://www.safeline.gr/en/report

Romania

§ TelekomRomania’sNTDislinkedintothenationalhotlineorganization(OradeNet).TelekomRomaniaisapartnerofthenationalhotlineorganization:http://oradenet.salvaticopiii.ro/

Slovakia

§ Stopline.skismanagedbytheNGOeSlovensko,whichSlovakTelekomiscooperatingwith.

Committedmeasure4,5and6:

§ ThereareclearinternalprocessesandresponsibilitiesinDeutscheTelekom,toensurethatreportsreceivedonchildsexualabusematerialonlineareappropriatelydealtwith.Suchreportsshouldnotbeinvestigatedbyownstaff.

§ DeutscheTelekomcooperateswithlawenforcementandINHOPEorequivalentinthefightagainstchildsexualabusematerialonline,inordertofacilitatepromptprosecutionandlawenforcementregardingsuspectedcontentbroughttothecompany'sacknowledgement.

§ Forownconsumerhostingordigitalcontentplatforms,liaisonpointsofcontactwithlawenforcementandINHOPEorequivalentareensured,inordertoreceivetheirreportsonidentifiedchildsexualabusecontentonownservices.

Nationalexamples(roughlysummarized):

Croatia

§ CroatianTelekomhasamechanismofforwardingeveryreceivedreporttothepersoninchargeintheMinistryofInterior(HeadofChildAbuseDepartment).Thepersonresponsibleforhandlinginvestigationsonchildsexualabusematerialonlineisdefinedbytherespectedministry.CroatianTelekomhasagreedprocedurewithHAKOM(CroatianNRA)forblockingCroatianTelekomcustomers’numbersreportedforsendingunsolicitedSMSsbyendusersorcompetentauthorities.HAKOMhasopenedane-mailaddresswithpurposeofreportingunsolicitedSMSnezeljeni.sms@hakom.hr.ReportshouldcontaindetailsaboutsuchSMSandscreenshotofmessageasevidence.E-mailsaredistributedtoallCroatianmobileoperators.Afterreceivingsuche-mailsresponsiblegroupinCroatianTelekomconductsandanalysisofreportednumbersandifitisconfirmedthatthesenumbersaresendingbigamountsofSMSstheyaredisconnected.


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§ ApointofcontactfortheCroatianMinistryofInteriorhasbeenassignedinCroatianTelekom(ComplianceDepartment)accordingtowhichthemutualinformationexchangehasbeenagreed.

§ CroatianTelekomeffectivelyremovesillegalcontentfromitsownservices,onceitisnotifiedbye.g.thepoliceaboutillegalcontentonourservers.

Germany

§ Thereisacoordinatedprocessinvolvinghotlines,authoritiesandTelekomDeutschland’sdepartmentsthatdealwithabuseandlegalmatters.Hotlinesreceivereportsandnotifystakeholders,withinTelekomDeutschlandthereisaclearcontactpointandanalignedprocessoflegalassessment.Nationalauthoritiesarefullyinvolvedtoensureinvestigationandprosecution.

Greece

§ ReportsonchildsexualabusematerialonlinereceivedbycosmOTEaredeliveredtothecompetentdepartmentinordertoexamineifcosmOTEishostingtherelevantsite.IfcosmOTEisthehost,thenthelegaldepartmenttakesonandcommunicatesthereporttotheAuthoritiesinorderforthemtotakeaction.TheAuthoritiesshallmakeadecisionwithrespecttothecaseandforwardacommandtothelegaldepartmentofcosmOTE.ThelegaldepartmentshallforwardthiscommandtothecompetentdepartmentandcosmOTEshallthenactaccordingtotheAuthorities’instructions.

Hungary

§ MagyarTelekomestablishedacoordinatedprocessinvolvinghotlines,authoritiesandMT’sdepartmentsthatdealwithabuseandlegalmatters.Hotlines,Police,NMHHorabuse@telekom.hureceivereportsandnotifytheresponsiblepersonstoremovecontent,ifitisnecessary.MagyarTelekomeffectivelyremovesillegalcontentfromitsownservers.

Netherlands

§ T-MobileNetherlandsfinanciallysupportstheDutchInhopeOrganisations:o www.meldpunt-kinderporno.nlo www.stopitnow.nlo www.helpwanted.nlo www.meldkindersekstoerisme.nl

Romania

§ InternalprocessinplacetoensurethatprospectivereportsaredirectedtoOradeNetHotline.


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§ PleasenotethattheNoticeandTakeDown(NTD)processisanareaofsharedresponsibilityoftheNationalHotlineOrganization(ORAdeNET),LawEnforcementAgenciesandNetworksOperatorsandServiceProviders.

§ TelekomRomania’sNTDislinkedintothenationalhotlineorganization.Atthenationallevel,reportsreferringtomaterialsontheinternetofanillegalorharmfulnatureforchildrenarereceivedandprocessedbyhotlineorganizations(safernet.rohotline),soresponsibilityforassessingifacontentisillegalistakenbytheauthorityandnottheserviceprovider.ThenationalhotlineorganizationhaswellestablishedpracticesandstructuresinplaceforeffectiveNTD(pleaseseehttp://oradenet.salvaticopiii.ro/)

§ IncaseofpossiblecomplaintstobereceivedbyTelekomRomaniaviadifferentchannels(callcentres1234,email,[email protected],contactformfromcompanywebsite),therelevantstructureswithinorganizationfollowstheNTDprocedureanddirectthecomplainingcustomerstothereportingapplicationofthenationalhotlineorganizationOradeNet.Ifrequiredbyarelevantauthority(i.elawenforcementauthority),TelekomRomaniacanimplementmeasurestoblockingaccessofitsuserstotheillegalcontentsites.

§ PleasealsonotethatTelekomRomaniaclearlytakesoverresponsibleforitsowncontentserviceswhichareproperlysecured.Asconcernsourclientshostingcontentinournetworks,thecontractsconcludedforeseeclearprovisionsbywhichtheclientisnotpermittedtousetheserviceforthescopeofillegalcontent,includingchildsexualabuse.Theclientisfullyresponsibleforthecontent.

Committedmeasure7:

§ Contractualagreementsareusedtorequire3rdpartycontentproviders/partnerswithwhomtherearecommercialrelationshiptofollowequivalentnoticeandtakedownrules.

Nationalexamples:

Croatia

§ https://www.hrvatskitelekom.hr/poslovni/veleprodaja/davatelji-usluga/prs-data

Netherlands

§ T-MobilesubscribedtheNoticeandTakeDowncodeofconduct:https://ecp.nl/activiteiten/werkgroep-notice-and-takedown/


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Romania

§ Inthecontractualagreementswithcontentprovider,distributingcontentoverTelekomRomania’schannels,therespectiveproviderhastheobligationnottochangenatureandclassificationofthecontentwithoutpriornoticetoTelekom.

1.Whichofthefollowingmechanismsareprovidedonyourproductorservicetofacilitatethenotificationorreportingofsuspectedchildabusecontent?(tickanythatapply)(no)Company-ownhotlinereportingbuttonortelephonenumberX LinkorbuttonforexternalnationalorregionalINHOPEhotline(no)Emergencyservices(no)Lawenforcementagency(no)Otherexternalagency(pleasespecify):............................................................See‘committedmeasure2’andnationalexamplesabove.

2.Pleaseoutlinebrieflytheprocedurestobefollowedifillegalcontentweretobediscoveredonyourservice.

See‘committedmeasure4’andnationalexamplesabove.3.Doyouprovidelinkstoanyofthefollowingtoenableusersgainadditionalinformationinrelationtochildsexualabusecontentorillegalcontact?(tickanythatapply)(no)Linkstorelevantchildwelfareorganizations/specialistprovidersofadvice(no)Otherconfidentialhelplines/supportservices(no)LawenforcementagenciesXINHOPE(no)Other(pleasespecify):

See‘committedmeasure2’andnationalexamplesabove.FurthermeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually,includingalsotheabovelistedlinks.

4.Pleaseoutlinebrieflyanyadditionalprocedureinplacewithinyourcompanynotdetailedabovetoensurethatyoucomplywithlocaland/orinternationallawswithregardtochildsexualabuseandotherillegalcontent?

See‘committedmeasure2’andnationalexamplesabove.FurthermeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually.


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Principle5–PrivacyandControlRequirementsSignatoriesshould:

• Manageprivacysettingsappropriateforchildrenandyoungpeopleinwaysthatensuretheyareassafeasisreasonablypossible.

• Offerarangeofprivacysettingoptionsthatencourageparents,childrenandyoungpeopletomakeinformeddecisionsabouttheiruseoftheserviceandtheinformationtheypostandsharewithothersonline.Theseoptionsshouldbeeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

• Takesteps,whereappropriateandinaccordancewithlegalobligations,toraiseuserawarenessofdifferentprivacycontrolsenabledbyservicesordevicesandenableuserstousetheseasappropriate.

• Makereasonableeffortstoraiseawarenessamongallparties,service,content,technologyandapplicationproviders,includingpublicbodies,ofindustrygoodpracticeinrelationtotheprotectionofchildrenandyoungpeopleonline

Pleaseindicate,whenrelevant,theapproachtakenatGroup/CorporatelevelandifyouhavedifferentsolutionsinEUMarket.

Thischapterreferstoproductsandservicesthatallowuserstosharetheirprivatedatawitheachother.SuchservicesarenotinDeutscheTelekom’sfocusand,thus,potentialimpacttoincreasechildonlinesafetyisverylimited.

DeutscheTelekomiscommittedtoimproveageappropriateprivacysettingsthroughimplementingtheGSMA'PrivacyDesignGuidelinesforMobileApplicationDevelopment'4.

TheguidelineshadbeendevelopedinthecontextoftheGSMAMobilePrivacyInitiative5andhelptodriveamoreconsistentapproachtouserprivacyacrossmobileplatforms,applicationsanddevices.

Theyestablishprivacyrulesfore.g.socialnetworkingandsocialmediaapps,ortheapplicationofmobileadvertisement.Inadedicatedchapteronchildrenandadolescent,theprinciplesdemandto,interalia,tailorapplicationstoappropriateagerangesandtohavealocationdefaultsettingthatpreventsusersfromautomaticallypublishingtheirpreciselocation.

1.Pleaseprovidedetailsofyourcompany’spublishedprivacypolicyinrelationaccess,collection,sharingandfurtheruseofdatafromminorsundertheageof18whenutilizingyourproductorservice?

4https://www.gsma.com/publicpolicy/wp-content/uploads/2016/09/GSMA2012_Guidelines_PrivacyDesignGuidelinesForMobileApplicationDevelopment_English.pdf5https://www.gsma.com/publicpolicy/consumer-affairs/privacy


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Seeexplanationabove.

2.Aredistinctprivacysettingsdeployedtopreventaccesstoinformationonforusersundertheageof18?XNotapplicable(pleaseexplain):

Seeexplanationabove.Ifyes,pleasebrieflyoutlineavailableage-appropriateprivacysettings(Providedetailsincludingrelevantlinks/screenshotsonyourwebsite)Pleaseidentifydefaultsettingsforeachagecategoryofunder18s,asrelevant:Pleaseidentifyanystepsyouhavetakentoensurethatthesesettingsareeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

3.Whereareusersabletoviewandchangeorupdatetheirprivacystatus?tickanythatapply)

Notapplicable—seeexplanationabove

4.Whichofthefollowinginformation,resourcesorhelpfeatures(ifany)areprovidedtoencourageuserstomakeinformeddecisionsabouttheirprivacyortheinformationtheyshare?


5.Pleaseoutlinebrieflyanyadditionalpoliciesoractivities(existingorproposed),notdetailedabove,toensurethatpersonalinformationisprotected,usingreasonablesafeguardsappropriatetothesensitivityoftheinformation.



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Principle6–EducationandAwarenessRequirementsSignatoriesshould:

• Educatechildrenandyoungpeopleandgivethemuptodateinformationtomanagetheiraccessandsettingsinrelationtocontent,servicesandapplications,addingsupportwherepossibletoexistinginitiativesandpartnerships.

• Provideadviceaboutfeaturesoftheserviceorfunctionalitythatareavailabletoallowparentstoimprovetheprotectionofchildren,suchastoolstopreventaccesstocertaintypesofcontentorservice.

• Providelinkstoothersourcesofrelevant,independentandauthoritativeadviceforparentsandcarers,teachers,andforchildren.

• Provideaccesstoinformationthatwillhelpeducateparents,carers,teachersandchildrenaboutmedialiteracyandethicaldigitalcitizenship,andhelpthemthinkcriticallyaboutthecontentconsumedandcreatedontheinternet.

• Encourageparentsandteacherstousethisinformationandtalktotheirchildren/pupilsabouttheissuesarisingfromtheuseofonlineservices,includingsuchtopicsasbullying,groomingand,whererelevant,costmanagement


Committedmeasure1:

§ Toimprovetransparencyanddemonstrateresponsibility,eachnationalentitywillappointaChildSafetyOfficer.Thisofficeriscoordinatingchildonlinesafetyinternallyandservesasacentralpointofcontactforexternalrequests,e.g.bynon-governmentalorganisationsandauthorities.

§ TheappointedChildSafetyOfficersareusuallylocatedinthePublicPolicy,Regulatory,CorporateResponsibility,CommunicationorLegalDepartment.Theycloselyinteractwithavarietyoffunctionsanddepartments,e.g.Marketing,whichisrequiredtoeffectivelyensurechildonlinesafety.

Nationalexamples:

Dedicatedcontactpersonsineachsubsidiarynationalcompanyinthefollowingdepartments:

Austria

§ LegalDepartment,CorporateCommunications


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Germany

§ LegalDepartment,PublicandRegulatoryAffairs

Hungary

§ RegulatoryDepartment

Netherlands

§ CorporateCommunications

Poland

§ CR&InternalCommunicationManager

Romania

§ CommunicationDirector,CommunicationDivision

Slovakia

§ CorporateCommunications

Committedmeasure2:

§ Forbetterinformationofthepublicandstakeholders,allnationalcompanieswillprovideadedicatedChildOnlineSafetyWebpageaseasytoreachandcentralhubforparents,kidsandinterestedstakeholders.Thiswebpagewillprovideinformationonthecompany’sservicesandproductsofferedtoincreasechildonlinesafety–forexampletopromotetheuseofparentalcontroltools.Also,thewebpagewillraiseawarenessontopicsthatarerelevantforchildonlinesafetyandprovideinformationaboutthecompany’sengagementandgoodpractices.

Nationalexamples:

Croatia

§ http://www.t.ht.hr/drustvena-odgovornost/zastita-djece/#section-nav

CzechRepublic

§ https://www.t-mobile.cz/microsites/pomahame/odpovedne-podnikani.html

Germany

§ www.telekom.de/jugendschutz


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Greece

§ www.safekids.gr§ Since2015-undertheprogram"Children,SafetyandTechnology",thiswebsitehelps

parentstolearnhowtechnologycanbecomemoreusableandsaferforchildren,providingtipsandanswerstoissuesthatconcernthem.Informationencompassonlineworldofsocialmedia,onlinegaming,applicationsandmanymoretopics.

Hungary

§ http://www.telekom.hu/rolunk/fenntarthatosag/edukacio/gyermekvedelem

Netherlands

§ https://www.t-mobile.nl/bedrijf/maatschappij/kinderen-en-telecom

Romania

§ https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/

Slovakia

§ https://www.telekom.sk/o-spolocnosti-telekom/zodpovedne-podnikanie/chranime-deti/

Committedmeasures3:

DeutscheTelekom’ssubsidiariesarecontinuouslyengaginginavarietyofdifferentprojectstofurthereducationandawarenessinthecontextoftherespectivenationalcultureandeducationsystems.Suchinitiativesincludeinteralia:

§ Runningownpubliccampaignsandevents§ Provisioningofawarenessraisingmaterial§ Supportofgovernmentalinitiatives§ SupportofNGOsengagedinthefield§ Facilitatingtheworkofschoolsandteachers

Nationalexamples:

Austria

§ T-MobileprojectConnectedKids:http://kids.t-mobile.at/schultarife/projektbeschreibung-connected-kids/

§ Post:http://kids.t-mobile.at/?s=connected+kids§ Video:https://www.youtube.com/watch?v=WA-0PlxOfO8&t=139s§ ConnectedKids-Blog:T-MobileBlogforKidsandParents:http://kids.t-mobile.at;

Securitycategory:http://kids.t-mobile.at/category/sicher-ist-sicher/


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§ „ForumMobilkommunikation“(www.fmk.at)and„Handy-Kinder-Kodex“:http://www.handykinderkodex.at/

§ InfoSheets:http://www.handykinderkodex.at/Informationsblaetter_139.html

Croatia

§ CroatianTelekomsupports“SharethePositive,BlocktheNegative”socialresponsibilityinitiative:http://www.t.ht.hr/en/Press/press-releases/3537/MyKi-smart-watches-for-child-safety-available-in-Hrvatski-Telekom-s-offering.html

In 2017 this project has brought together the academic community, the non-governmentalsector,andstateinstitutionstoincreasethelevelofsafetyofchildrenonthe Internet.ThemainpartnersaretheBravePhoneassociationandtheAssociationforCommunicationandMediaCulture(DKMK).The initiativewillcoveranumberofawareness-raising activities to better protect children on the internet, aiming toimprovethecurrentstatusinthissegment.

CzechRepublic

§ Withintheassociationofmobileproviders,atwo-daysconferenceone-safetyinKarlovyvaryfor500people(150teachers,200policemen,150tradepublic)wasorganizedbyTMCZ.TMCZistheleaderofthisactivityinAPMSandisgoingtodevelopthem.

Greece

§ Activitiesin2016/2017include:

§ InthecontextoftheeducationalactivitiesoftheOTETelecommunicationsMuseum,awarenesssessionshavebeencarriedoutsince2010,withregardstosafeInternetnavigation.Since2015,theInformativemeetingsonsafeInternetuseareconductedbyrepresentativesoftheCyberCrimeUnit,.Duringthemeetings,middleschoolstudentsareinformedonhowtodealsafelyandmoreefficientlywiththechallengesoftheInternet,learningthatitconstitutesanendlessworldofknowledge,expression,discoveryandcreation,aslongasitissafelyused.TheawarenesssessionsareofferedforfreebytheOTETelecommunicationMuseum.In2016300studentsparticipated.

§ TheOTETelecommunicationsMuseumishostingthesuccessfultheatricalplay“TheInternetFarm”.PerformedonasetinspiredbytheMuseumcollectionsandbuiltwithtelephonewiresandothertelecommunicationsmaterials,theplayaimstoraisechildren’s’awarenessonInternetissuesthroughstory-dramatization,thusenablingthemtodeveloptheskillstosafelybrowsetheInternet,fromanearlyage.Theplay’stargetaudienceispreschoolandprimaryschoolchildren.ChildrencanwatchtheplayforfreeattheOTETelecommunicationsMuseum.In2016morethan886studentswatchedtheplay:

https://www.otegroupmuseum.gr/portal/educational_programs/school_visits/closeup/-/article/8223159/view_article


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§ Since2011,cosmOTEhasbeensupportingtheawarenesssessionsabouttheSafeInternetNavigationorganizedbytheCyberCrimeUnit.In2016,almost10.000childrenattendedtheawarenesssessions.

§ Since2014,OTEandCOSMOTEsupportedtheinitiativeoftheGreekNGO“TheSmileoftheChild”,“Odysseas”.Thisisthefirst"InformationEducationandTechnologyMobileLaboratory",whichisaninitiativeoftheOrganization"TheSmileoftheChild"andisundertheauspicesoftheGreekMinistryofEducation.Underthisprogram,presentationsaremadetostudents,parentsandteachersonissuessuchasthesafeuseoftheinternet.

§ In2016,approximately2,000studentshavebeeninformed,intheframeworkofitsinteractiveinterventions.

Netherlands

§ Participationinacodeofconductabouthowtodealwithinappropriatecontentininternet:https://ecp.nl/activiteiten/werkgroep-notice-and-takedown/

§ Supportof“kindertelefoon”:https://www.kindertelefoon.nl/

§ PartneroftheministryofFinanceineducatingchildrenhowtoprotectyourselfforunexpectedcostswithyoursmartphone.

Romania

§ InvolvementinProjectspresentedontheChildonlinesafetywebpage:https://www.telekom.ro/despre-noi/responsabilitate/piata-telecom/siguranta-copiilor-pe-internet/.

§ SupportofRomanianSaferNode-OradeNet-coordinatedbySavetheChildrenAssociationtorunawarenesscampaignsontheplatform:http://oradenet.salvaticopiii.ro/.

§ RomanianSaferNode’sbigannualcampaignissponsoredinteraliabyTelekomRomania,includingacontestforsaferinternetrulesruninRomanianschoolstogetherwiththeMinistryofEducation.

Slovakia

§ SlovakTelekom‘sZoznamprovideschildrenfriendlysafewebsiterexik.zoznam.sk.Inaddition,allinformationregardingchildrensafetyisprovidedatadedicatedpagehttps://www.telekom.sk/o-spolocnosti-telekom/zodpovedne-podnikanie/chranime-deti/

1.Doesyourcompanyprovideitsowneducationalresourcesaimedatanyofthefollowinggroups?


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XYoungerchildren,i.e.under13sXTeenagers


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Seeabove,includingnationalexamplesoflinkstootherexternalorganisations.

5.Pleaseprovidedetailsofanycampaigns,oractiveinvolvementinindustrypartnershipsonspecifictopicstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople?Seelistedabove,includingnationalexamplesofcampaignsandindustrypartnerships. 6.PleaseprovidedetailsofanypartnershipswithNGO,civilsocietyorothereducationalagenciesorcampaignstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople. Seeabove,includingpartnershipswithNGO,civilsocietyandothereducationalagencies. 7.Pleaseoutlinebrieflyanyofyourowncompanyinitiativesinmedialiteracyandethicaldigitalcitizenship,designedtohelpchildrenandyoungpeopletothinkcriticallyaboutthecontentconsumedandcreatedontheinternet.Seeabove,includingnationalexamplesofmedialiteracyinitiatives.8.Pleaseprovidedetailsofanyadviceandsupportstoencourageparentsorteacherstotalktotheirchildren/pupilsabouttheopportunitiesandrisksarisingfromtheiruseoftheinternet.Seeabove,includingnationalexamplesthatsupportencouragingparentsandteacherstotalktotheirchildren/pupils.

9.Pleaseoutlineanyadditionalactivitiesorinitiativesnotdetailedabovethatrelatetoeducationandawareness-raisingofferedbyyourserviceorproduct.MeansbeyondDeutscheTelekomGroup’scommitmentcanbeappliedbyeachsubsidiarycompanyindividually.

ict principles compliance report deutsche telekom group 27 07 … · 2018. 2. 8. · § telekom...

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