icognitive scor model & icognitive methodology
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PLAN SOURCE MAKE DELIVER RETURN
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SCOR® Model iCognitive Methodology
iCognitive The Leading Company in Supply Chain Management
Prepared by Radouane Hamidi Radouane.hamidi@icognitive.com
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SCOR® Model Through a world-wide recognized methodology covering the end-to-end Supply Chain : SCOR®
2 Supply Chain Consulting
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What is the SCOR® Model
The Supply-Chain Operations Reference-model (SCOR) is a process reference model that has been developed and endorsed by the Supply-Chain Council (non-profit consortium) as the cross-industry standard diagnostic tool for supply-chain management.
This model enables companies to address, improve and communicate supply-chain management practices, spanning from the supplier's supplier to the customer's customer.
As the appointed authority in Asia on the Supply Chain Operations Reference model (SCOR®), we are recognized as a leading SCOR® expert by the Supply Chain Council.
iCognitive has developed a unique SCOR® Model Methodology to improve and optimize the Supply Chain with constant innovations through PLAN, SOURCE, MAKE, DELIVER, RETURN and ENABLE.
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Modeling with SCOR®
• Drivers for modeling: Why do you model
• Business opportunities:
– Strategy Development
– Merger, Acquisition or Divestiture (Companies or Supply Chains)
– Process optimization and Re-engineering
– Standardization, Streamlining and Management alignment
– New business start-up (Company and Supply Chain start-ups)
– Benchmarking
– Process Outsourcing
• Technology services:
– Software implementation (ERP, PLM, QC)
– Workflow & Service Oriented Architecture
4 Supply Chain Consulting
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iCognitive SCOR® Project Implementation Roadmap
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iCognitive SCOR® Project Roadmap
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Re-configuration
As-Is To-Be Implementation
Education
Build SCORcard
and set basis for
competition
Education Design To-Be Model
Develop Prototype
Education As-Is
Modeling Verify Implement
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iCognitive SCOR® Project Roadmap
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As-Is To-Be Implementation
Education
Build SCORcard
and set basis for
competition
Education Design To-Be Model
Develop Prototype
Education As-Is
Modeling Verify Implement
•Project kick-off •SCOR workshop •SCOR executive briefing
•Geo-mapping •Process Lev1-4 Mapping •Financial Flow •Cycle Time •Best practice Analysis •SC Organogram •Supplier & Customer Profile •IT System Overview
•Build Scorecard •Benchmark •Gap analysis •Set basis of competition
•SCOR To-Be Design workshop •SCM impact on Finance workshop
Brainstorm for potential improvement Approach: •Disconnect •Opportunity •Assumption •Business case
Develop a business case for each of the selected To-Be projects
Project management workshop
•Fine tune the business case •Verify it
•Build project team •Initiate project •External monitor •System- SCIPO •Performance analysis service
Confidential
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SCOR® Metrics
Examples of Metrics
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Supply Chain Modeling - Measuring Performance (Metrics)
Measuring how well the supply chain performs is as essential as understanding how it operates
– Measurements must link to business objectives
– Measurements must be repeatable
– Measurements must provide insights into how to manage the supply
chain more effectively
– Measurements must be appropriate for the process activity they are
measuring
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Level 1 Metrics & Supply Chain Performance Attributes
Level 1 Strategic Metrics
Performance Attributes
External -Facing Internal-Facing
Reliability Responsiveness Agility Costs Assets
Perfect Order Fulfillment √
Order Fulfillment Cycle Time √
Upside Supply Chain Flexibility √
Upside Supply Chain Adaptability √
Downside Supply Chain Adaptability √
Overall Value at Risk (VAR) √
Supply Chain Management Cost √
Cost of Goods Sold √
Cash-To-Cash Cycle Time √
Return on Supply Chain Fixed Assets √
Return on Working Capital √
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SCOR® Metrics Example 1:
Perfect Order Fulfillment
• Definition:
– The percentage of orders meeting delivery performance with complete and accurate documentation and no delivery damage.
• Components include
– all items and quantities on-time and in-full
– using customer’s definition of on-time
– documentation - packing slips, bills of lading, invoices, etc.
• Calculation
– [Total perfect orders] X 100%/ [total number of orders]
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SCOR® Metrics Example 2: Order Fulfillment Cycle Time
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D1.1-
D1.2
Order Fulfillment Cycle Time (MTS)
Order
receipt
Customer acceptance of
order
Deliver
Cycle Time
D1.3 -
D1.14
Level 1
Level 2
M1.1 -
M1.6
Make
Cycle Time
S1.1 -
S1.5
Source
Cycle Time
Order Fulfillment Cycle Time (MTO)
Order
receipt Customer acceptance of
order
Deliver
Cycle Time
D2.3 -
D2.14
Level 1
Level 2
M2.1 -
M2.6
Make
Cycle Time
S2.1 -
S2.5
Source
Cycle Time
D3.1-
D3.2
Order Fulfillment Cycle Time (ETO) Order
receipt Customer acceptance of
order
Deliver
Cycle Time
D3.3 -
D3.14
Level 1
Level 2
M3.1 -
M3.7
Make
Cycle Time
S3.1 -
S3.7
Source
Cycle Time
D2.1-
D2.2
MTS
MTO
ETO
Customer Order signal
Delivered product
Customer Order signal
Delivered product
Customer Order signal
Delivered product
Confidential
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SCOR® Corporate Training
iCognitive Supply Chain Catalogue Training 2014 List
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iCognitive Supply Chain Catalogue Training 2014
Optimizing your supply chain through SCOR® Model
• Introduction to Supply Chain Management Fundamental
• SCOR® Walkthrough: Optimize your End-to-End Supply Chain
• SCOR® 11.0 Navigator
• Building Supply Chain Capabilities to Achieve Operational Excellence
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Training: Nurturing the Future
– Public workshops: Share your experience with other supply chain professionals and the trainer
– In-House workshops: Customized workshops to meet your particular needs
– Training plus Coaching: Master the real execution through knowledge sharing and hands-on support from experienced subject expert
– E-learning courses: Allow your staff to learn in a more individualized and flexible learning pace
15 Supply Chain Training
Click on the picture to view our online SC Training Catalogue 2014
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SCOR® Implementation Case Study
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Successful projects: British American Tobacco
• Challenge: As pressure on margins increased, due to stronger local competition, a need appeared to uncover inefficiencies, and start a Supply Chain Management improvement program for Asia Pacific
• Solution: – Streamline and harmonize supply chain operations across all major Opco’s in
the region by using the SCOR® framework
– Comprehensive Assessment of As-Is: Processes mapping, Performance Measurement & Benchmarking
– Gap Analysis
– Design of improved new supply chain (To-Be)
– Implementation of Quick wins and longer term improvements
• Results: – Total savings: 1.75 M USD
– Total cash release: 6 M USD
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Successful projects: Thales
• Challenge: Sustain the company’s profitability and competitive advantage by boosting efficiency and reducing cost in a context of significant growth
• Solution:
– SCOR® analysis “As-Is”: Mapping of facilities, processes, systems and organizations
– “To-Be”: Identification of strategic opportunities
– Implementation of 21 initiatives (12 Quick Wins and 9 Projects)
• Results :
– The Return on Investment (x19.2) was reached within 12 months
– Savings: 20% of the total IFE revenue
– Reduction of inventory value by 1 million USD within 6 months
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Few words about iCognitive
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About iCognitive
iCognitive is an international consulting firm specialising in supply chain management optimisation, with offices in Asia and Europe. We provide a comprehensive range of supply chain consulting services, in-depth analysis, pragmatic solutions, and a capability to produce practical and measurable results for our customers.
iCognitive offers a range of tailor made services including:
–Supply Chain Management & Consulting.
–Corporate Supply Chain Training & Workshop.
–Benchmarking & Advanced Operational Benchmarking.
–Supply Chain IT Solutions & Technology Consulting.
–Supply Chain Outsourcing Services. 20
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An appointed Authority in Asia on SCOR® Model
Fully committed to measurable performance and improvements for our clients operations, we focus on "solving the right problem"; through a structured end-to-end vision of the supply chain. Our applied research capabilities empower executives to make more effective decisions to optimise their operational strategy. By transferring our supply chain knowledge to the client's team, we ensure that the solution implemented is sustainable long after the project has finished.
As the appointed authority in Asia on the Supply Chain Operations Reference model (SCOR®), we are recognized as a leading SCOR® expert by the Supply Chain Council.
Over 70 projects implemented in Supply Chain Management and over 30 projects using the unique iCognitive SCOR® Model Methodology
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Pr. John Paul
• John Paul (PhD, MBA, MSc, BEng) is an expert in supply chain management and operational improvement for manufacturing and services. He has over 25 years experience in supply chain management working as a top executive in, then later as consultant
to, global corporations. • Since 2003, he runs iCognitive, international, a dynamic, innovative consultancy company offering excellence in Supply chain services in
South East Asia region (Singapore, Malaysia, China), and in Europe (France). Clients are worldwide based.
• John Paul is currently a Professor and Research fellow at BEM - KEDGE (Bordeaux Ecole de Management – KEDGE, France) and visiting Professor at ESSEC Asian Campus in Singapore.
• John Paul has written the unique SCOR®Model Application in Chinese, Bahasa and French version and numerous SCM-articles. He has been lecturing in different European Universities and Nanyang Technological University Singapore.
• Founder and current Secretary of the South East Asia Chapter of the Supply Chain Council, John is a member of the Technical Development Committee of the Supply Chain Council. He is a qualified SCOR® instructor certified by the supply chain council and has trained over 3000 Supply Chain executives from 200 different companies in the region.
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An international team • Thinking Globally and Acting Locally
• Multicultural and experienced team
• Experienced consultants in Asia-Pacific and Europe
•
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FRANCE
iCognitive Europe
Paris La Défense
France
CHINA
iCognitive China
Hangzhou
China
MALAYSIA
iCognitive Malaysia
Kuala Lumpur
Malaysia
SINGAPORE
iCognitive Singapore
HQ - Singapore
iCognitive Africa
Coming Soon
Consulting Benchmark Training & Workshop Technology Research
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An integrated service offering
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CONSULTING
BENCHMARKING
TRAINING
TECHNOLOGY
RESEARCH IN SUPPLY CHAIN
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We support our clients in…
• Aligning their Supply Chain with their corporate strategy
• Improving their visibility through supply chain integration
• Reducing their costs
• Maximizing their cash flow
• Increasing their flexibility and responsiveness with an agile supply
chain
• Measuring and improving their performance (service level)
• Implementing a green Supply Chain
25 Supply Chain Consulting
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With a wide variety of services
• Supply Chain Flash Audit
• SCOR Implementation
• Supply Chain Performance
Measurement
• Logistics and distribution network
design
• Supply Chain strategy
• Supply Chain risk and continuity
assessment
• S&OP implementation
• Forecasting / Demand management
improvement
• Supply chain Intelligence
• Supply Chain Technology Assessment
• Supply Chain Analytics
• Supply Chain Training
• …
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Our clients… our success
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iCognitive Publication First SCOR® Book published in Chinese and French
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On sale on: http://www.icognitive.com/estore/
French version
French Version, 2nd Edition Chinese version
Chinese Version 2nd Edition
Coming soon Bahasa Version
Coming soon
www.icognitive.com www.icognitive.com www.icognitive.com © 2
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iCognitive China Room 101- 201, A unit,
3rd building No.4028 Nan Huan Road
Hangzhou 310053 China (PRC)
Phone: 86 - 571 2689 2730
iCognitive Europe 7C, place du Dôme
Immeuble Elysées La Défense Paris La Défense
92056 France Tel:+33 (0)1 72 75 72 30 Fax:+33 (0)1 72 75 72 99
iCognitive HQ & APAC 13 Ann Siang Road
#02-01 Singapore 069693
Phone +65 63252810 Fax +65 62200690
www.icognitive.com info@icognitive.com
iCognitive Malaysia 10th Floor, Wisma Havela
Thakardas No.1, Jalan Tiong Nam,
Off Jalan Raja Laut Kuala Lumpur
50350 Malaysia Phone: +65 6325 2810
Fax:+65 6220 0690
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