hybrid interaction services

Comprehensive Analysis

of Customer

Facing Operation

s

Strategic Consulting& Key Executives

Mentoring

Complete Integrationof Tailor-made Solutions

Leading & Supervisin

g Implement

ation Processes

Boost DB Driven Revenues

Review current efforts (“360° perspective”)Highlight strengths and weaknessesBenchmark with leading iGaming operations

Case study: evaluate all contact points with customers throughout their life cycle

Highlight greatest improvements impact potentialDemonstrate best practices, based on proven track of

successGuide relevant functions towards maximal productivity

Case study: following a preliminary analysis of the VIP churn rates, and given the need for a fast ROI, the advise given was establishing a Proactive Telemarketing team, focused on reactivation of dormant accounts

Provide in-depth knowledge of the latest innovative trendsCherry pick the most suitable solutionsModify KPIs to meet enhanced abilities

Case study: taking a suggested mean of action from theory to practice, the existing loyalty program was completely revamped, and a VIP store was integrated, as part of an innovative rewards system

Hands-on project managementEnsure delivered solution fits all requirements Budgetary control, according to pre-set milestones

Case study: architected a mega VIPs party that boosted the participants’ NGR by 300% over the following 60 days