how to submit a successfactors ticket portal... · 2019-09-26 · sap ariba erp successfactors...
Post on 07-Jul-2020
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How to Submit a SuccessFactors Ticket
To access the IT Support Portal, use the following link:
https://itsupport.aucegypt.edu
Press the “Click here to login,” and log in with your AUC email credentials:
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A) Report a Problem
1- Click on IT Problem link in the left panel
2- Click on Report a New IT Problem button in the left panel
3- Fill in the displayed form. It is always advisable to attach screenshots for easier
troubleshooting.
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4- Search the available categories
5- Select SAP, SuccessFactors, and then Performance & Goals.
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6- Navigate to the end of the form and click on Submit button
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B) Request a Service
7- Click on IT Service link in the left panel
8- Click on Report a New IT Service button in the left panel
9- Fill in the displayed form. It is always advisable to attach screenshots.
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10- Search the available categories
11- Select SAP, SuccessFactors, and then Performance & Goals.
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12- Navigate to the end of the form and click on Submit button
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