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How To Attract, Engage and Retain Millennial Talent
January 11th, 2016
Presented by: Jessica Hutwelker, MAS & Seth Barnett
“The message is clear: when looking at their career goals, today’s Millennials are just as interested in how a business develops its people and its contribution to
society as they are in its products and profits.“These findings should be viewed as a valuable alarm to the business community, particularly in developed
markets, that they need to change the way they engage Millennial talent or risk being left behind.”
–Barry Salzberg, CEO of Deloitte Global, “Mind the gaps: The 2015 Deloitte Millennial Survey”
“This is a set of workers that wants to share their creativity, ideas and
knowledge with others, as well as learn from those around them, so knowledge has to flow seamlessly
across boundaries.”
–Alastair Mitchell, CEO & Co-founder, Huddle.com
“Millennials are focused on achieving through personal networks and
technology; having good work-life balance; and getting high levels of
support from their managers.”
–Ray Williams, Psychology Today, “How the Millennial Generation Will Change the Workplace”
“A strong sense of purpose is also closely linked to positive organizational performance, as demonstrated
in Deloitte’s ‘Core beliefs and culture survey’ and echoed in this current study. Among businesses where
Millennials say there is a strong sense of purpose, there is significantly higher reporting of financial success, employee satisfaction, and recruitment.”
–“Mind the gaps: The 2015 Deloitte Millennial Survey”
“The workplace and workforce are going to change pretty dramatically as we look forward. The entire
concept of work is going to be come more flexible. The skills needed in the workforce are going to be less
about IQ and a little bit more about EQ, because if you think about it, a lot of IQ knowledge is going to be
available at our fingertips through hand-held devices and the computer and technologies that we have at
our disposal.”
–Deborah Henrietta, Group President, Asia & Global Specialty Channel, Procter & Gamble, from pwc “Millennials at work: Reshaping the workplace”
“Millennials desire a different sort of work environment. They are motivated by autonomy. They’re not clockwatching pencil-pushers and
they’re not lazy; they fully expect to be available 24/7, but they also expect the ability
to leave the desk behind and take a walk.”
–Jamie Gutfrend, CAA Intelligency Group & Shara Senderoff, CEO, Intern Sushi
Yes or No #5:
It’s Important for Me to Know That What I Am Doing In A Year Is
Different/More Than Now
Yes or No #7:
Having Laptops Older Than A Year Old Convey to Me That the
Company Does Not Care About Innovation
Group Think & Share # 1:
If My Manager/CEO Could Know One Thing About Me That Would Optimize My Potential, It Would
Be…
Group Think & Share # 2:
If There Were Two Things That Could Be Implemented Tomorrow That Would Be Game Changers At
Our Company…
Opportunity # 2: Make Sure You & Your Millennials Speak the Same Language!
“This is what I call the ’no worries’ divide. The new generation is exceedingly informal, and has different words, and methods, of communicating. Jay Coldren from Marriott again: “The Millennials want to converse in their own language, according to their own rules. They speak in tweets, texts and Facebook posts. If you want to reach them, you have to speak in their native tongue. And you have to be completely authentic.” When in doubt, follow this millennial rule: Authentic, caring communication is in; scripted service is out.” – “Customer Service Secrets For Millennial Customers (That Improve Boomer Customer Service, Too)”
We As An Industry Need You!
•Your Skills•Your Talents•Your Intel•Your Creativity•Your Innovative Solutions
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