viva la evolution! 5 cs to attract, engage and retain staff in today’s social age
TRANSCRIPT
Kim Seeling Smith Founder | CEO
@LtUpYrWorkforce
5 Cs to Evolutionize How to Attract, Engage and Retain Top Talent
in the Social Age
© 2014 Ignite Global Licensing Pty Ltd
the shiftSocial Age Innovative Creative Strategic
Industrial Age !
Routine Tactical
Predictable
Solutions Oriented!
of job growth is now coming from
heuris4c work
70%
industrial revolu@on
we are using industrial age prac@cesto hire and manage social age staff
of your staff is only mildly engaged to
ac@vely dis-‐engaged
80%
© 2014 Ignite Global Licensing Pty Ltd
Employee Engagement Trends
strongest global increase
threat to employee engagement
at what cost?
of annual salary
cost to replace 1 staff member
300%
cost in lost produc4vity
for every dis-‐engaged staff member
1/3
2028
global jobs unfilled by 2020
85 Million
interviewed over 5,000 candidates
studied why people leave
engage and retain
a lot of informa@on
© 2014 Ignite Global Licensing Pty Ltd
Free ResourceshFp://igniteglobal.com/5cs/
• A copy of the slides
• Viva La Evolu+on eBook
• Emo@onal On Boarding
• Conversa@on Starters !
First 3 win copy of:
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
hire for skills
hire for abili4es / aRtude
reac4ve
© 2014 Ignite Global Licensing Pty Ltd
!!
Job Boards
!!Recruiters
!Social !Media
!Resume
Databases
!Recruiting!
Events
Marke4ng Mapping
Organization
!Company!Website
!ATS
EVP
!Referral!
Fees
!Alumni
TrackingPassive Candidates
proac4ve
Best Practice Sourcing Model
teach hiring managers to interview
past performance is indica@ve of future results
on boarding
of staff turnover occurs within the
first 45 days of employment
22%
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
command and control
par4cipatory management
Fat MiddleCritical People Squeaky Wheelsemployees come in 3 flavours
•Rock starsSqueaky Wheels: 20%
fat middle: 60%
Cri@cal People: 10 -‐ 20%
•Sleeperswhere do you
spend your 4me?
Fat MiddleCritical People Squeaky Wheelsemployees come in 3 flavours
Spend 80%
of time here
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
fairly
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
do your 4me
reward the right peoplefor the right behavioursin the right way
© 2014 Ignite Global Licensing Pty Ltd
Your Staff Want to:
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
communica4on
two way communica4on
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
© 2014 Ignite Global Licensing Pty Ltd
Your Staff Want to:
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
funnel informa4on to staff
give praise
give them a voice
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
© 2014 Ignite Global Licensing Pty Ltd
Performance Issues
Most performance issues stem from a disconnect between what the manager perceives as meeting
objectives and what the staff member perceives as meeting them
© 2014 Ignite Global Licensing Pty Ltd
Performance Issues
To drastically reduce performance issues managers must both clearly
define and articulate expectations!
Yet, few do
© 2014 Ignite Global Licensing Pty Ltd
What are job OBJECTIVES?
!
• Objectives are: • Outcomes not tasks • Can typically be measured • Optimally helps them understand where they fit into the overall organization
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
© 2014 Ignite Global Licensing Pty Ltd
What happens during the CAREER DEVELOPMENT conversation?
• Don’t be afraid to bring it up • This conversation should be had with all age groups • Manager should address:
• Overall objective • Personal / professional goals
• Make sure the two are aligned • The smallest things make the biggest difference • Help overcome setbacks
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
© 2014 Ignite Global Licensing Pty Ltd
Self Direction Theory: Dan Pink
© 2014 Ignite Global Licensing Pty Ltd
• Locus of Motivation • Internal / External Motivation • Internal: • Motivated by challenging themselves
• External: • Motivated by doing well for others
Locus of Motivation
Internal Challenge
External Praise
© 2014 Ignite Global Licensing Pty Ltd
5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity
5 FOCUSed Conversations for Greater Employee Engagement and Productivity
© 2014 Ignite Global Licensing Pty Ltd
Introduction to Strengths According to the Gallup Organization
• Teams whose members play to their Strengths most of the time are:
• 50% more likely to have low employee turnover • 38% more likely to be highly productive • 44% more likely to earn high customer satisfaction scores
• #1 Indicator of success for individuals
© 2014 Ignite Global Licensing Pty Ltd
5 Cs to Evolutionize How You Hire and Manage Top Talent
in the Social Age
© 2014 Ignite Global Licensing Pty Ltd
Companies with high employee engagement levels have:
• 37% lower absenteeism
• Up to 65% lower turnover
• 48% fewer safety incidents
• 41% fewer quality incidents (defects)
• 10% higher customer metrics
• 21% higher produc@vity
• 22% higher profitability
@me to update your human capital prac4ces
© 2014 Ignite Global Licensing Pty Ltd
Free ResourceshFp://igniteglobal.com/5cs/
• A copy of the slides
• Viva La Evolu+on eBook
• Emo@onal On Boarding
• Conversa@on Starters !
First 3 win copy of:
P: (512) 333-‐4587 E: [email protected] W: IgniteGlobal.com
Recent Clients
@LtUpYrWorkforce
Ignite Global
10% Discount on any of our Social Age Engagement™ Programs
ques4ons
Kim Seeling Smith Founder | CEO
@LtUpYrWorkforce
5 Cs to Evolutionize How to Attract, Engage and Retain Top Talent
in the Social Age