how social media management is driving channel shift

Post on 24-Dec-2014

84 Views

Category:

Business

0 Downloads

Preview:

Click to see full reader

DESCRIPTION

Public Sector Social Media survey results Social Media best practice guide Why Social Media Management is essential for communicating with citizens, listening to service users, delivering customer service, market research and crisis management. Social Media is increasingly important to your organisation with 82% of adults now online and 43% actively using Social Media. And with the rise of smartphone use and 56% of UK adults now in possession of a web-enabled phone, social media presents a huge opportunity for enhancing service delivery.

TRANSCRIPT

How Social Media Management

is driving Channel Shift

Simon Smith Sales Director

@GOSSInteractive

Just some of our clients

4

6

Published 12th June 2013

Interviewed 420 people in 318 unique

organisations from the public sector.

82% of those who participated in our survey

ranked Social Media as Very Important or

Important to their channel shift strategy.

Participants by Seniority %

0% 10% 20% 30% 40%

Other

Chief Executive

Head of Department

Director

Manager

7

8 @GOSSInteractive

9 @GOSSInteractive

10

@GOSSInteractive

11

@GOSSInteractive

12 @GOSSInteractive

@GOSSInteractive

14 @GOSSInteractive

15 @GOSSInteractive

16 @GOSSInteractive

@G

OS

SIn

tera

cti

ve

@GOSSInteractive

GET CLOSER TO CUSTOMERS

Thank you

www.gossinteractive.com/social

top related