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1
Home Loan Pricing Tool – User Reference Guide
This document outlines hints and tips on the best way to use the Home Loan Pricing Tool (HLPT) to ensure you get the
right price for your customer, all in the one request.
Some of the things you’ll find in this guide are:
FAQs are also available on CommBroker.
Page(s) Contents
2 – 4 Highlights and features of each section of HLPT
5 – 6An end-to-end example of a pricing request:
o A new customer with 2 new SVR applications
7 Tips on finalising and progressing your pricing request
8 Pricing approval document
9 – 14
Other scenarios to request additional discounts on:
o A new variable / fixed split home loan
o An existing SVR and VLOC
o A top up of an existing SVR
o New and existing SVRs
o A split of an existing SVR into variable and fixed
2
Sections of the tool – Home page
725690 Jane Smith 24 June 2016, 2:50 PM Amendment required
725685 Jenny Jay 24 June 2016, 1:11 PM Offer – please review
725689 Aaron Cotton 24 June 2016, 10:02 AM In Progress
725687 Ben Shoo 23 June 2016, 5.33 PM Amendment Required
725691 Linda Lee 23 June 2016, 4.31 PM Accepted
725686 Ethan Smiths 22 June 2016, 9:45 AM Rejected
725684 Bob Montgomery 22 June 2016, 9:33 AM In Progress
725384 Steve Cooper 22 June 2016, 8:31 AM Accepted
725401 Ku Le Lay 21 June 2016, 2:54 PM Amendment required
Customer names can be found
in your home page, to allow you
to quickly search for your
customer’s request.
Request statuses are clearly named so you know what next
steps to take to progress your request.
For example, ‘Amendment required’ means you will need to
change something in your request in order for it to be actioned.
Quick access to this user reference
guide through the tool, if you require
assistance.
Search up your requests through any of these criteria,
including the customer name.Create a new
request here.
3
Submitting a new request – Customer details
What are you requesting? This question
let’s you choose between a rate discount for
Package products, or a fee waiver / rebate,
or both.
HLPT will only ask you for information related
to what request option you have selected.
Select whether this request is for an
individual or company/entity Package
holder. Separate requests must be submitted
for separate Package holders.
4
What if…Submitting a new request – Request details
Advertised rates for each
Package product that you
request a discount for is
displayed on the screen, to
assist you in requesting
the right discount for your
customer.
Check the ‘indicative final
rate’ to make sure that it
aligns with what is being
requested.
Include all your customer’s
loans which require further
discounts in a single,
easy-to-use table.
Your customer’s total
home lending balance is
calculated on the screen,
based on the new / existing
/ other home lending
balances that you enter in
the request.
Additional field to enter any other CBA
home lending balances that the customer
owns solely or jointly, which are loans that do
not require or are ineligible for any additional
discounts
For example, a customer may have an
existing fixed rate, which does not mature yet
– include its balance here, as it contributes to
your customers total lending view.
Submitting a new request – Further information
Supporting documents can be added here
if available.
Comments and history of the request is found at the
end, where you can include more details about your
customer, the loans, any competitor offers etc.
You will also find the Pricing team’s comments here, if
they require more information from you.
Fee waivers / rebates can be
requested in this last section of the
tool.
Select the fee waiver or rebate and
input the amount requested to be
waived. Enter the related account
or application number, if available.
5
Over the next two pages is an illustrative example of how to request additional discounts for this scenario, as well as how to finalise the
request.
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the two applications in the Products table. Make sure you click on the after each row.
My customer, who is new to CBA, is refinancing from another bank. She has two home loan applications, for two new
SVR loans (one is Owner Occupied for $540k, another is Investment for $680k).
Scenario 1/6: new customer with 2 new SVR applications (part 1/2)
A
B
Ensure that the Owner
Occupied (OO) and
Investment (IHL) loan types
are selected correctly
EThe advertised rates for each
product will pre-populate as you enter
the ‘Discount requested’ – this will
then calculate the indicative final
rate for each loan
F
The two
applications’ new
lending balances
have been
summed up here
for you
G
This is the base LVR, exclusive of
LMI premium
I
Total new lending balance
$1,220,000
Total existing lending balance
$
Total home lending balance
$1,220,000Make sure the total home lending
balance is correct
H
Click ‘Next’ and enter any supporting comments in
‘Further information’, then click ‘Submit’.
J
See how to finalise this request on the next page.
You can include
both applications in
the one request
C
Make sure the new lending
balances for each loan match
to what is in the application
D
Click this to
add a loan
Click this to
delete a loan
MAV Package
6
Once you have submitted your pricing request, you will either get an instant pricing decision, or you will receive notification (via email)
that a decision has been made.
Access the request and review the decision.
My customer, who is new to CBA, is refinancing from another bank. She has two home loan applications, for two new
SVR loans (one is Owner Occupied for $540k, another is Investment for $680k).
Scenario 1/6: new customer with 2 new SVR applications (part 2/2)
Any comments from the Pricing Team can be
found on the left hand side of the Comments
and history section – please review them in
conjunction with the pricing decision.
N
broker@broker.com.au 0411875220
L If you have had a discussion with your
customer, and choose to accept the
discount that is approved, you will need to
enter the discount for each loan that you
have included in the Products table within
the request. Then click on .
M
See the next page for more information on progressing your request.
7
If you choose to…
If you see…
• An accepted discount must be
entered next to each loan
• Once the request has been
accepted, you will not be able to
go back into it to amend it – a
new request will be required
• You must provide additional
information in the Comments &
history section to support your
appeal
• Then click on the ‘Escalate’
button
• You will be able to escalate a
request up to two times
• Click on the ‘Decline’ button if
you no longer want to proceed
with the approved discount.
Click on ‘Submit’ after you
have made your amendment.
C
Read through the Pricing
Team’s comments /
instructions, and make the
relevant changes to progress
your request.
B
If you see this status next to a
request that you recently submitted,
click on the Request ID.
A
See pages 9-14 for more scenarios and how to enter them in the tool.
8
Pricing Approval Document
Total new lending refers to the
new application(s) balances
this will be $0 when there are no
applications in the request.
Discounts approved are already
inclusive of Package discounts. For
example:
1.20% = 0.70% (Standard Package
Rate) + 0.50% (additional discount)
This pricing offer is valid if the loan
application has been approved in
principle prior to this date. You will
need to image this document to the
application.
Please note, these types of loans are
not eligible for discounts and
therefore cannot be included in the
account section of the request, unless
a switch request is completed.
Remember, existing loans will only
have the discount applied after the
related new loan settles.
It is highly recommended that you
include all new and existing loans that
require additional discounts in the
ONE request.
Jane Smith
9
Appendix – more scenarios
Page Requesting additional discounts on:
10 A new variable / fixed split home loan
11 An existing SVR and VLOC
12 A top up of an existing SVR
13 New and existing SVRs
14 A split of an existing SVR into variable and fixed
10
Total new lending balance
$620,000
Wealth Package
Total home lending balance
$620,000
Below is an illustrative example of how to request additional discounts for this scenario…
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the application in the Products table. Make sure you click on the after each row.
My customer, who is an existing CBA customer, is applying for a home loan for the first time. He would like to split his
loan between variable and fixed rate, but is unsure of which loan term. He would like to split $320k as variable and
$300k as fixed, and wants to know what discount can be offered on a 2 Year and 3 Year Fixed Rate, to help him decide.
A
B
This is the base LVR, exclusive of
LMI premium
H
MAV Package
Total existing lending balance
$0
Make sure the total home lending
balance is correct and matches
the application total of $620k
G
• Enter one row for the 2 Year Fixed Rate, and split the
new lending balance in half ie $150,000.
• After you fill and add the details for this row, enter
another row for the 3 Year Fixed Rate, and input the
other $150,000.
See ‘F’ for more information.
D
If your customer is a
Homeseeker, select ‘Yes’
E
Scenario 2/6: existing CBA customer, applying for a new variable/fixed split home loan
You can include
both SVR and
Fixed Rates
requests in the
one table
C
You need to ensure that this Total new lending
balance for this scenario is the application
balance of $620k – this is why you need to split
the Fixed Rate new lending balance into two
rows of $150k each
F
MAV Package
11
Scenario 3/6: existing CBA customer with an existing SVR and VLOC
Below is an illustrative example of how to request additional discounts for this scenario…
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the application in the Products table. Make sure you click on the after each row.
My customer has an existing SVR account, with a balance of $360k, and VLOC account, with a limit of $296k. She
would like additional discounts on both accounts. She also has an existing 2 Year Fixed Rate of $350k, which is 1 year
away from maturity and therefore is not eligible for any additional discounts.
A
B
You can include both SVR
and VLOC requests in the
one table
Refer to ‘G’ for what to do
with the existing Fixed Rate
Any other CBA home lending balance is a field
available for balances of other home loans that the
Package Holder owns, which do not require additional
discounts
In this scenario, the existing balance of the 2 Year Fixed
Rate needs to be included here, as it contributes towards
your customer’s Total home lending balance
G
C
Make sure the total home lending balance
is correct, which for this customer is the sum
of all 3 existing home loans
H
Check that this Total existing lending balance
for this scenario is correct for the two accounts
that you entered in the table above
F
Total existing lending balance
$650,000
Total home lending balance
$650,000
Select ‘Existing account’ for both and
enter the existing balance (including
redraw) for the SVR and the existing
limit for the VLOC
D If there’s a competitor offer,
ensure that it is for a
comparable product type
E
MAV Package
12
Below is an illustrative example of how to request additional discounts for this scenario…
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the application in the Products table. Make sure you click on the after each row.
My customer has an existing SVR account that he would like to top up with $150k, and is requesting additional
discounts.
Scenario 4/6: existing CBA customer topping up an existing SVR
A
B
The total home lending balance for this
customer is the sum of the existing loan and
the new top-up amount
Total existing lending balance
$260,500
Total home lending balance
$410,500
Total new lending balance
$150,000
F
Select ‘Acc/App – top up’ for this
scenario, and enter the current
account number for the loan that is
being topped up
Enter $150k as new lending for the
top up amount, and enter $260.5k as
the existing lending balance of this
loan
You will have both a new and an existing
lending balance total – make sure these
amounts match to your top-up application
E
C
D
MAV Package
13
Total new lending balance
$400,000
Below is an illustrative example of how to request additional discounts for this scenario…
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the application in the Products table. Make sure you click on the after each row.
My customer has two existing SVR accounts and is looking to apply for a new SVR home loan, of $400k. She would like
to negotiate additional discounts across these three SVR accounts. She also has an existing 3 Year Fixed Rate of
$350k, which is 2 years away from maturity, and will not be repriced.
Scenario 5/6: existing CBA customer with new and existing SVRs
A
B
This is the base LVR, exclusive of
LMI premium
H
Make sure the total home lending
balance is correct and matches the
customer’s profile
GTotal home lending balance
$1,740,600
Total existing lending balance
$990,600
Any other CBA home lending balance is a field
available for balances of other home loans that the
Package Holder owns, which do not require additional
discounts
In this scenario, the existing balance of the 3 Year Fixed
Rate needs to be included here, as it contributes towards
your customer’s Total home lending balance
F
To ensure the right discount is approved and
applied to all ‘Existing accounts’ when the ‘New
application’ funds, you will need to include all
loans in the same request
C You will be able to request
different discounts for different
loan types
D
You need to ensure that this Total new lending
balance for this scenario is the application
balance of $400k – this amount will appear in
the offer document if you choose to accept the
discounts approved
E
MAV Package
14
Total new lending balance
$0
Below is an illustrative example of how to request additional discounts for this scenario…
Fill out the customer’s details, and select ‘Rate discount’ when asked What are you requesting?
In the next section, you will need to enter details related to the application in the Products table. Make sure you click on the after each row.
My customer would like to split his existing SVR account of $1,200,000 and switch $500,000 into a 3 Year Fixed Rate.
Scenario 6/6: existing CBA customer, splitting an existing SVR into variable and fixed
A
B
This is the base LVR, exclusive of
LMI premium
F
For the switch portion of this scenario, select
‘Product switch’ and enter the Switch
application number.
C
Total home lending balance
$1,200,000
Total existing lending balance
$1,200,000
Regardless of the actual split that your customer is
after, you need to make sure that the total home
lending balance sums up correctly and matches the
customer’s profile as $1.2m
E
Enter the balances of each split,
ensuring that it sums to the $1.2m total.
See ‘E’ for more information.
D
MAV Package
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