hino maintenance agreement brochure

HINOMAINTENANCE

AGREEMENT

To find out more about which Hino Maintenance Agreementwould best suit your business or to find your nearest Hino Dealervisit our website.

Hino Motor Sales Australia6-10 Parraweena Road, Caringbah NSW 2229 AustraliaPhone: 1300 014 466

www.hino.com.au

A BETTER CLASS OF TRUCKA BETTER CLASS OF TRUCK

Accessory WarrantyHino Accessories are engineered to exceed thetoughest of criteria, just like your Hino truck, so youcan rest assured that you are getting the very bestquality. And because they’re specifically designedfor your Hino, they’ll fit right the first time.

Oils and LubricantsHino genuine Oils and Lubricants are speciallytailored to suit its vehicle range. They are developedto provide maximum benefit to Hino vehicles.

Fully Trained Factory TechniciansRest assured that your vehicle will be looked afterby fully trained factory technicians.

It’s important to keep your Hino truck all Hinofor optimum reliability and performance.So, when your Hino truck is serviced by anAuthorised Hino Dealer covered by yourMaintenance Agreement, rest assured thatonly Hino genuine parts and accessories willbe fitted by fully trained factory technicians.

Our commitment includesyour peace of mind!

Parts WarrantyBuy any Hino genuine Part or Accessory fitted byan authorised Hino Dealer and we’ll give you a threeyear warranty with unlimited kilometres during thisperiod. Since it applies both to the parts and labourit makes brilliant business sense no matter whatmodel Hino you drive.

Oy

Extended WarrantyThis warranty provides a 5 year repair or replacementof all Powertrain components in the same manner asthey are covered by the manufacture’s standardPowertrain Warranty. It is also fully transferable tothe new owner if you sell your vehicle - adding valueto its resale.

EXTENDEDEXTENDED

MAINTENANCEMAINTENANCEAGREEMENTAGREEMENT

Choosing the rightMaintenance Agreementthat suits your budgetand your business.

Saving you time and cost!Your Hino Dealer’s workshop is a vital part of your business team that can help deliver real savings to your operating costs through one of the specially designed Hino Maintenance Agreements. Depending upon your business size and vehicle application – whether a single owner-driver or running a larger fleet - Hino provides four options from which to choose that best suits your business.

AGREEMENTFEATURES LEVEL 1 LEVEL 2 LEVEL 4LEVEL 3

StandardService

ConsumablesReplaced

ComponentsReplaced

ComprehensiveRepair

Quick view of our four Maintenance Agreement Level inclusions.

Quick view of the advantages that will benefit your business.

Feature

A service agreement thatmeets your needs

Service workshop with factorytrained technicians, genuineparts, the right tools

National support

Does not include warranty

Fleet data collected

Agreement is with HMSA

A set price for the agreed term

Hino Dealer Workshops

Hino Dealer Workshops

Hino Dealer Workshops

Advantage

Meets the specific needs of your fleet – no more, no less.

Proper and completeservicing to the rightspecifications.

Support is where you are;not reliant on “there one day, gone the next”.

Covers everything you want –a one stop shop.

Strong, reliable support forfleet management.

You deal with one strongreliable company.

Known costs.

Trained using the latest diagnostic technology

Accredited to do maintenanceagreements to highest standards.

No internal requirement foroperator workshops.

Benefit

Minimised service cost over an extended period.

Better residual value.

No need to negotiate, no PO or authoritiesrequired at any time.

No arguments with maintenance or warranty – it is the same person.

Strong and reliable support for COR andNHVAS requirement.

HMSA is committed to support you,the operator.

Quote to your customers with confidence.

Fixed right first time – you don’t paychasing in-correctly diagnosed problems.

Confidence of lower downtime, strong residuals and national support.

Lower operating costs, less training, reduced parts inventory, eliminates compliance requirements.

Maintenance AgreementHino offers vehicle owners four levels of MaintenanceAgreements. Each one covers specific service, maintenance and parts replacement plans at fixed monthly payments. You can choose the best onethat suits your business and your budget for trouble-free vehicle performance.

MAINTENANCEMAINTENANCEAGREEMENTAGREEMENT

Roadside AssistWhen you take delivery of your new Hino truck,it comes with Hino's Roadside Assist packagethat covers you 24/7. Should you require emergencyassistance, one call will either have you back onthe road or taken to an Authorised Hino Dealeror repairer.

roadsideroadsideassistassist

BW

2084

HEAVY DUTYSERIES

LIGHT DUTYSERIES

MEDIUM DUTYSERIES

Standard ServiceStandard ServiceStandard Service

Optimise the life of your Hino whilstminimising your operating costs.

Includes scheduled Hino services completed by Hino fully trained factory technicians using state-of-the-art Hino diagnostic equipment and tools, and only Hino genuine parts.

Includes the scheduled Standard Services plus the replacement of consumables should they be required with parts and fitting covered in the monthly payment.

Includes the scheduled Standard Services plus the replacement of consumables together with listed components that have experienced normal wear during general vehicle operation.

Includes the scheduled Standard Services plus overhauling the engine, transmission and final drive of vehicles operating under high kilometres/severe applications over a general five year period.

LIGHT DUTY

HINOMAINTENANCEAGREEMENT

LEVEL 1 LEVEL 2

HINOMAINTENANCEAGREEMENT

HINOMAINTENANCEAGREEMENT

LEVEL 3 LEVEL 4

HINOMAINTENANCEAGREEMENT

Standard Service

Scheduled services

Only Hino genuine parts

Hino fully trained factory technicians

Hino diagnostic equipment

Scheduled services

Only Hino genuine parts

Hino fully trained factory technicians

Hino diagnostic equipment

Scheduled services

Only Hino genuine parts

Hino fully trained factory technicians

Hino diagnostic equipment

Scheduled services

Only Hino genuine parts

Hino fully trained factory technicians

Hino diagnostic equipment

Consumables Replaced Consumables Replaced

Components Replaced

Consumables Replaced

Components Replaced

Full coverage – includes engine, transmission,differential & final drive. For full details refer toHino’s Level 4 Agreement Contract.

Comprehensive Repair

Belts and hoses

Globes and flashers

Fuses and relays

Wiper blades

Fuses and relays

Wiper blades

Belts and hoses

Globes and flashers

Fuses and relays

Wiper blades

Brakes

Clutch

Fuel and air hoses

Universal joints

Suspension

Bushes and pins

Brakes

Clutch

Fuel and air hoses

Universal joints

Suspension

Bushes and pins

Belts and hoses

Globes and flashers

BUSINESS ADVANTAGE

• One monthly payment for accurate budgeting.

• Services completed by an Authorised Hino Dealer.

• Receive a complete service history/report.

• Services can be completed by another Authorised Hino Dealer should the vehicle’s location be changed.

• Parts and labour are guaranteed.

BUSINESS ADVANTAGE

• One monthly payment for accurate budgeting and includes consumables as required.

• Services completed by an Authorised Hino Dealer.

• Receive a complete service history/report.

• Services can be completed by another Authorised Hino Dealer should the vehicle’s location be changed.

• Parts and labour are guaranteed.

BUSINESS ADVANTAGE

• One monthly payment for accurate budgeting and includes consumables together with driveline components experiencing normal wear.

• Services completed by an Authorised Hino Dealer.

• Receive a complete service history/report.

• Services can be completed by another Authorised Hino Dealer should the vehicle’s location be changed.

• Parts and labour are guaranteed.

• Offers preventative maintenance programme ensuring your vehicle is operating reliably.

BUSINESS ADVANTAGE

• One monthly payment for accurate budgeting where all vehicle servicing and repairs including consumables, components, engine transmission and final drive overhauls are included.

• Services completed by an Authorised Hino Dealer.

• Receive a complete service history/report.

• All consumables, components and final drive items replaced/repaired when required based on vehicle’s application/kilometres.

• Services can be completed by another Authorised Hino Dealer should the vehicle’s location be changed.

• Parts and Labour are guaranteed.

• Offers a complete preventative maintenance programme to ensure your vehicle is operating to peak performance.

You’ve purchased your Hino truck for one primary reason – to earn a profitable income whilst building your business. However, the amount of profitability you achieve can be dependent upon your vehicle’s reliability.

Whilst our new Hino trucks are among the most technologically advanced on the road, it’s only good business sense for Hino to also protect their reliability by investing in factory-trained technicians and equipping them with the most up-to-date diagnostic tools. This ensures our customer’s Hino trucks will be maintained to factory specifications for optimum reliability. After all, once you’ve got your new Hino truck, you don’t need the sudden inconvenience of it being down due to an irregular maintenance regime.

This ends up being more costly and can cause even greater inconvenience to you, your delivery schedules, and especially to your customers. The flow-on effect can be quite damaging, and unfortunately, reduce your profitability, especially if you need to rent another vehicle in the interim.

That’s why Hino offers new and used truck owners the choice of four specially tailored Hino Maintenance Agreements.

Four levels of Maintenance AgreementsWe at Hino fully understand that operators need to constantly focus on meeting the demands of customers. That’s why many Hino truck owners have come to rely on their local Hino Dealer to take the worry off them by looking after their vehicle’s scheduled maintenance regime under one of the four available Hino Maintenance Agreements. In fact, these have evolved out of many customers’ need for us to essentially work as their “off-site” service centre to maintain their vehicles.

General details are shown on the following pages with fully listed work and replacement items shown on respective Level Maintenance Agreements.

One monthly paymentThe immediate benefit to your business is one monthly payment. This means no extra expense surprises and makes for easier business budgeting. Each level is tailored to match your vehicle’s Hino specified scheduled requirements, and is in conjunction with the vehicle’s kilometres and working application.

The second long term benefit will see the monthly payment being minimised by the vehicle’s optimised on-road productivity. This means that over an average five year life of the vehicle, the monthly payment may well be significantly less than the collective unscheduled services and repairs normally expected.

The four levels are:

Level 1

Includes scheduled maintenance

Level 2

Includes scheduled maintenance Plus replacement of consumables

Level 4

Includes scheduled maintenance Plus replacement of consumables Plus replacement of worn components Plus full comprehensive driveline repair

Level 3

Includes scheduled maintenance Plus replacement of consumables Plus replacement of worn components