heuristic evaluation: sprinterbus · 2016. 7. 13. · heuristic evaluation: sprinterbus.net...

HeuristicEvaluation:Sprinterbus.netScreenshot1:

Screenshot1:Aestheticandminimalistdesign–Thehomepagedistractstheuserfromthemaintaskofreservingabusridebyfeaturingtoomanyclusteredoptionsandanadbannerthatchangestoooften.SeverityRating:1

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Screenshot2:Flexibilityandefficiencyofuse–Itisinitiallyuncleartotheuserwherethebuswillbedepartingfrominthedesiredcity.Anexperiencedusermayquicklyfindthatbyclickingonthecitymoreinformationwillappearregardingtheexactlocationofthebusstop.SeverityRating:2

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Screenshot3and4:Matchbetweensystemandrealworld–Themeaningoftheiconslistedunderthecommentscolumnareunknowntotheuseruntilhe/shescrollsallthewaytothebottomofthepagewherethereisaniconlegend.Thisinformationshouldbemorereadilyavailable,perhapsbymeansofahoverfeature.

SeverityRating:1Screenshot5:

Screenshot5:Consistencyandstandards–Inthedepartureportionofthesite,theuserknowswhenthebuswillleavefromeachlistedcity;however,inthedrop-offportionofthesitetheuserisgivenonetimeofarrivalforall5listedcitiessotheyareunawareofthetimetheywillbearriving.Thisisaninconsistentdeliveryofinformation.SeverityRating:2

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Screenshot6:Aestheticandminimalistdesign–Whentheuserisdirectedtopaymentoptions,toomanyoptionsareavailableandpresentedinsuchawaythatitinterfereswiththeuser’sabilitytopayefficiently.Perhapsaconsolidatedpaymentoptionfeaturewithadrop-downmenuwouldbemoreeffective.SeverityRating:2