guruscan @ ru knowlege management 2009

GuruScan— know the expert —

user friendly expert management

Dion Slijp & Bart Verheijen – 9 december 2009

Agenda

• About us• Knowledge vision• Expert management• GuruScan customers • Case: TMC Technology

info@guruscan.nl 024-3603442

About Dion Slijp

• Dion Slijp– business oriented & applied

informatics

• Océ Technologies– software development

• Océ Netherlands– eMarketing

About Bart Verheijen

• Bart Verheijen– organic chemistry– management sciences

• Océ Technologies– application research– new business development

About GuruScan

• GuruScan– first idea 2003– patent application 2006– company start 2008– launching customer 2009

GuruScan (1)

German?

nothing

1weinig

“[employees] are roughly five times as likely to turn to a person for information as to an impersonal source”

Tom Allen (MIT)

Henri has a question about German, his own knowledge level is none.

Despite the fact Henri has no knowledge on German, he starts a topic and does not ask a question because he knows who is knowledgeable.

GuruScan (2)

German?

nothing

Melanie

0niets

1weinig

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

1Melanie

0nothingHenri

ReferencesLevel

Henri thinks Anna and Melanie might be able to help him. He refers them in GuruScan. GuruScan sends this reference by email.

Here you can see the current status of this knowledge topic.

GuruScan (3)

German?

nothing

expert

Sophie

Melanie

0nietsJan

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

Sophie

1muchMelanie

2expertAnna

ReferencesLevel

nothingHenri

Anna & Melanie indicate their own level and make references. Only Pete & Sophie receive a GuruScan email. Note the changes in the topic list below!

GuruScan (4)

German?

nothing

expert

Sophie

little

Melanie

0nietsJan

1weinigSofie

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

0nothingHenri

1littleSophie

1littlePete

2muchMelanie

3expertAnna

ReferencesLevel

Pete & Sophie indicate their own level and references. No emails are sent because they do not refer to ‘new’ people. This topic is finished for now.

GuruScan (5)

German?

nothing

expert

Sophie

little

Melanie

muchFrench

expert

0nietsJan

1weinigSofie

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

0nothingHenri

1littleSophie

1littlePete

2muchMelanie

3expertAnna

ReferencesLevel

Use the power of informal social networks!

Pete feels a little frustration he does not know about German. Therefor he starts a new subject: French. He indicates his own level and makes references.

GuruScan results

Knowledge guide

GuruScan results

Agenda

GuruScan vision

• Knowledge resides in people– Explicit & tacit inseparable

Knowledge = ƒ(Information x ExperienceSkillAttitude)

Mathieu Weggeman (2000)

GuruScan vision

• Knowledge sharing is interaction

GuruScan vision

• Knowledge processes support organizational strategy

“To be most effective, the KM strategy of an organization should be compatible with and developed inline with their business strategy.”

Donald Hislop (2005)

Data - knowledge

Knowledge

Information Data

Knowledge - performance

Knowledge

Behaviour

Performance

Agenda

Expert management

• IST:– Experts forced to fill database

graveyards with explicit knowledge.

• SOLL:– Just-in-time knowledge sharing of

problem-owner and best expert.

Obstacles

• Knowledge

– How many people do you know?

– Dunbar number: 150

Obstacles

• Access

– No access is no knowledge sharing

– Attribute to the problem-owner

Obstacles

• Engagement

– Engagement is actively helping

– Attribute to expert in relation to the problem-owner

Obstacles

• Safety

– reputation, learning, diverging, competition, etc

Agenda

• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology

Customers

Result

• Find knowledge within the company

• Do not reinvent the wheel

• Connect departments and locations

Agenda

• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology

Case: TMC Technology

Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis.

TMC Structure

11 independent business cells

TMC Structure (2)

• Business cell– 1 director– 2 account managers– 1 office manager– 30 employeneurs

Developments

• Strong growth (100% in 2008)

• Larger but looser company

Strategic challenges

• Help eachother with problems

• Cross selling

• Sell the company not the expert

GuruScan actions

• GuruScan pilot (100 participants)• Generating awareness

• Export to knowledge matrix• Knowledge network visualisation

GuruScan results

• 150+ topics and active usage• Clear examples of added value

• TMC’s customers are impressed

• Pilot prolonged and extended

Questions

• www.guruscan.nl

• info@guruscan.nl

• 06 19 342 603(Bart Verheijen)

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