grow your business in local government melissa barlow director, smb public sector

Grow Your Business in Local Government

Melissa Barlow

Director, SMB Public Sector

Today’s Agenda

Local Government Landscape

Citizen Services Platform in Australia

Next Steps

Local Government in Australia

• 556 Councils and Shires across Australia

• Employ 168,000 people• Complex business model• Procurement aggregated

through association arrangement

• Local Government spend +$20B each year on broad range of infrastructure, economic & community services (Gartner August 2009)

139

10,000

68

7,000

7318,50016

1,200

291,500

7920,000

15227,000

Local Government Market Insights

Source: Technology Indicators May 2009

65%5%

5%

15%

10%

2009 IT Budget Changeabout the same

10% to 20% decrease

over 20% decrease

10% to 20% increase

over 20% increase

In many cases increases in IT spend are due to work planned, approved or commenced in previous years

Although some IT budgets have been cut in 2009, over 25% of respondents increased their spending on IT

85%

5%

12%

2010 IT Budget Change

about the same

10% to 20% decrease

10% to 20% increase

Local Government Trends

Source: Technology Indicators May 2009

Top 6 Technology Adoption Trends1.Mobile Computing2.Server/storage

Virtualisation/consolidation3.Collaboration4.Web 2.05.BI & Analytics6.Cloud Computing

Lack of local partners in geographical locations cited as a challenge

Market InsightsTop Business Priorities• Financial planning and

sustainability• Promotion of business diversity

and growth• Environmental sustainability• Infrastructure asset management

IT Priorities• Enabling online service delivery• Enhanced solutions for asset

management• Improve security of IT• Improve reliability of ICT

systems• Deliver better customer service,

remote support

Source: Technology Indicators May 2009

Citizen Service PlatformThe Business Challenges An effective, highly responsive government organisation.

People, Services & ProcessesAll local government organisations revolve around the people and processes required to deliver their wide range of services to the community.

The Applications and Template PackagesMicrosoft and third-party solutions that government organisations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections.

The Platform LayerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organisations can overlay the applications they need.

3D Networks Data#3 Lateral WA Plus 6 Pty LtdAaromba Dimension Data Lazercomputers Australia PowerBiz SolutionsAcademy IT Pty Ltd DJ'S Computer Solutions Light Fusion PraxaAddendum Technology Pty Ltd Downs MicroSystems LogicalTech ProductivAlphawest EDSYS COMPUTERS LTA Systems & Consulting Professional AdvantageApplaud IT Empired Ltd MacroView Psitech Pty LtdAuracom Technologies Etico Mainpac Realising-PotentialAZ Computers and Networks Excal Markar Consulting Pty. Ltd. Recall Data ServicesBeacon IT Group Eye Media Australia Melbourne IT SD Innovative SolutionsBIGDY Falls Valley Group Metisc SimientBlack Knight Forrest Training mhm SMBTELNETCA Management Services Pty Ltd Fujitsu Australia Limited Microgenx Soft FishCalibreONE pty Ltd Getronics Microhaus Software ObjectivesCalumo Getronics Multipro Southern Cross Computer SystemsCapiotech Hands On Computer Training International Net New SPMCDR Systems Pty Ltd HBCT-Hornbill Computer Technology Netcom Systems P/L Spyk SoftwareChallenger Momentum Pty Ltd Headspace IT NetTek Straightforward System SolutionsChesscab Consulting P/L Hoplo New Horizons Melbourne Streamactive SolutionsCI Information Technology Pty. Ltd. I Know IT Next Byte SynertecCity Business Machines iComply Nortec IT TaltinganClayko Group InfoMaster nSquared TechnologyOneComm'n'View Intec Group nSynergy TechnologyOne LtdComOps Intergen Object Consulting Total Freedom ITComputer Systems Australia IOCANE OBS TouchStar PacificComputertech iStar Networks Orbit Australia Trusttech AustraliaCorporate Express IT Training Solutions Orion Enterprise Business Solutions Pty Ltd TT SolutionsCorporate Strategic Systems Pty Ltd Izilla OzComm Network Solutions P/L TTA Computing ServicesCreydall Systems JayThom Pty Ltd PC Experts It Support Virtual Reality Computers AustraliaCS Consulting (VIC) PTY LTD JC Center PCEzy W2G Pty LtdCSG K2 Piskie IT WebCentralCully Systems Karman Group Pty Ltd PKBA West Roads IT AdvisorsCustomWare Asia Pacific KNK Professionals Planet Software You Say IT Pty Ltd

Partners

Redland Shire Council

Video

CSP in Australia

Citizen Services Platform in FY10Q1 Q2 Q3 Q4

To Partner

To Customer/Through Partner

Partner Conference – local government session

CSP Partner Training

Citizen Services Partner marketing support

VIC LGTS Conference – awareness activity - AUG

NSW Coffs Harbour IT Conference –NOVEMBER

Citizen Services Platform Campaign – MOSS external adaptor offer; partner offers; showcase reference sites

Citizen Services PlatformCustomer campaign

CSP Partner Advisory

Licensing Opportunity• Public Sector Licensing online tool• Open Value – revenue stream

Local Government Account TeamName State Role Contact

John Kaleski National Sales Manager jkaleski@microsoft.com

Sarah Berger NSW Account Manager tba@microsoft.com

Warren Bailey NSW Sales Engagement Manager wabailey@microsoft.com

Anita Malhotra VIC Account Manager anitama@microsoft.com

Ken Rankins VIC Sales Engagement Manager kenran@microsoft.com

Michael Leung QLD Account Manager i-mileun@microsoft.com

Ben Place QLD Sales Engagement Manager bplace@microsoft.com

Rene Perry SA/WA Account Manager i-reperr@microsoft.com

Matt Bruce WA Sales Engagement Manager mbruce@microsoft.com

Robert Santucci SA Sales Engagement Manager rsantucc@microsoft.con

CSP ResourcesWhat we have for use today • A community site hosted by the CSP

team to share case studies and partner solutions http://www.citizenserviceplatform.com

• The Microsoft.com/CSP site as the official introductory resource for customers http://www.microsoft.com/industry/publicsector/government/csp.mspx

• Demo site for the actual CSP demos with script and key talking points http://microsoftpsdemos.com/

• Solution Accelerators primarily for partners www.codeplex.com/csp

Partner resources2. OpportunitiesOverview brochureNew Australian partner portalwww.microsoft.com.au/PublicsectorpartnersPartner Marketing Centrewww.microsoft.com.au/partner/marketing

1. Simpler licensingCustomer brochureNew online toolwww.microsoft.com.au/publicsectorlicensing

3. Industry Specific Partner Readiness. See True North Exhibition Stand

Email: pspartau@microsoft.com

Join the Advisory• Register your interest to join our CSP Advisory

– Partner guidance– Maximise the impact of CSP for customers and partners

Email: pspartau@microsoft.com

Q&A