global collaboration in dispersed teams

Global collaboration in dispersed teams

Lars Sudmannmail@lars-sudmann.com@LarsSudmann

Audiences„Global Led“

Global Leader

Leadership Lecturer

Organizational Advisor

More than 200 million people work in global & dispersed teams

Source: Manpower

Global & virtual teams can outperform co-located teams

Source: Siebdrat, Hoegl, Ernst 2009

…but…

…but…

How does it

feel to work like this?

Like this?

Or more like this?

90% of virtual team members complain in the beginning about insufficient possibility to build relationships and trust*

*Source: e.g. RW3 study reporthttp://rw-3.com/VTSReportv7.pdf

Remote work: at times a major change

“Where is everybody?”

“I am not part of that team …”

“I don’t get used to it”

“I have learned to master this”

“Heeey, a global team

Time in remote position

Indi

vidu

al’s

En

gage

men

t

“Now I know how to do this”

Explore

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

Share how you will communicate with each other

Example Team communication chart

Name Preferred 911 Feedback Conflict NoNo in Comms

Team Communication Matrix

The Case for Sharing in Global Teams

• Business partners become global as well

• Constant flow of new ideas

• Re-application: Avoids re-inventing the wheel

• Help with own complex challenges & approaches

Have a portfolio of engagement channels

Webmeeting, video

Wikis, SharePoint, Yammer,…

Phone, chat, webcam

Email, status updates

Simple Collab-oration

Complex Collab-oration

Real time Delayed

Ways of Communication

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2

Flickr/thms.nl

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

“I have a nightmare”

Paint a positive vision of the future

“Seeing the positive in a negative situation isn’t naïve… …it’s leadership!”

Anonymous

“I have a plan”

://www.flickr.com/photos/bernhardtsoccer

://www.flickr.com/photos/bernhardtsoccer

What?Why?How?

Commander’s Intent

If we do nothing else during tomorrow’s mission, we must ________________________.

The single, most-important thing that we must do tomorrow is _____________________.

The single, most-important thing that we must achieve for this task is _____________________.

The single, most-important thing that we did was _____________________.

Why?

Why a “Why”?

“The person who has a Why can bear almost any How”

Storyboard your status update

Do the PechaKucha -check

Lars Sudmann @ PK Maastricht

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

#3

“She was typing all the time while on the phone

– he does not care!”

“’Do that!’ as email text

How rude of him!”

“Did you see that funny picture in the background? Was he

in his kid’s room?”

“How banal - here surely is somebody who cannot blog… and even spelling

mistakes….hahaha”

E-Mail PhoneVideo Blog

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

#3: Awareness of Virtual Image

Johari-Window for a Virtual Image check

Blind Spots

Known to others

Not known to others

Known to self

Not known to self

Johari-Window in Virtual Interaction

Based on: Luft / Ingham "The Johari window”

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

#3: Awareness of Virtual Image

#4: Proactive Interaction

Virtual Coffees

Include all & Level The Playing Field

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

#3: Awareness of Virtual Image

#4: Proactive Interaction

#5: Engaging Remote Meetings

Foundations

‘Remote Mindset’

‘Leveraging technology’

Focus needed

Tech overload

Under-utilized

Full remote power

Do you remember your last phone conference?

Know Your Technology by Heart

Google Powerpoint Karaoke

Leverage Audio & Video

Radio

Visualize Everything

Topic Time Who? Next Step Until when?

Short & Concise

Co-Create

Advantages Disadvantages

Best practices No No’s

Work from home

24/7 project work in global teams

Communication issues

Not so personal

Proactive reaching outInteractive

meetings

Making assumptions in emailsExpecting

that ‘they will notice it’

Energizing Team building

5 minute tips

© Lars Sudmann, 2012

5 Focus Areas for Dispersed

Teams

#1: Over-Share

#2: Concise Communication

#3: Awareness of Virtual Image

#4: Proactive Interaction

#5: Engaging Remote Meetings

Happy Birthday Robert

Global collaboration in dispersed teams

Lars Sudmannmail@lars-sudmann.com@LarsSudmann