global collaboration in dispersed teams
TRANSCRIPT
Audiences„Global Led“
Global Leader
Leadership Lecturer
Organizational Advisor
More than 200 million people work in global & dispersed teams
Source: Manpower
Global & virtual teams can outperform co-located teams
Source: Siebdrat, Hoegl, Ernst 2009
…but…
…but…
How does it
feel to work like this?
Like this?
Or more like this?
90% of virtual team members complain in the beginning about insufficient possibility to build relationships and trust*
*Source: e.g. RW3 study reporthttp://rw-3.com/VTSReportv7.pdf
Remote work: at times a major change
“Where is everybody?”
“I am not part of that team …”
“I don’t get used to it”
“I have learned to master this”
“Heeey, a global team
Time in remote position
Indi
vidu
al’s
En
gage
men
t
“Now I know how to do this”
Explore
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
Share how you will communicate with each other
Example Team communication chart
Name Preferred 911 Feedback Conflict NoNo in Comms
Team Communication Matrix
The Case for Sharing in Global Teams
• Business partners become global as well
• Constant flow of new ideas
• Re-application: Avoids re-inventing the wheel
• Help with own complex challenges & approaches
Have a portfolio of engagement channels
Webmeeting, video
Wikis, SharePoint, Yammer,…
Phone, chat, webcam
Email, status updates
Simple Collab-oration
Complex Collab-oration
Real time Delayed
Ways of Communication
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2
Flickr/thms.nl
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
“I have a nightmare”
Paint a positive vision of the future
“Seeing the positive in a negative situation isn’t naïve… …it’s leadership!”
Anonymous
“I have a plan”
://www.flickr.com/photos/bernhardtsoccer
://www.flickr.com/photos/bernhardtsoccer
What?Why?How?
Commander’s Intent
If we do nothing else during tomorrow’s mission, we must ________________________.
The single, most-important thing that we must do tomorrow is _____________________.
The single, most-important thing that we must achieve for this task is _____________________.
The single, most-important thing that we did was _____________________.
Why?
Why a “Why”?
“The person who has a Why can bear almost any How”
Storyboard your status update
Do the PechaKucha -check
Lars Sudmann @ PK Maastricht
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
#3
“She was typing all the time while on the phone
– he does not care!”
“’Do that!’ as email text
How rude of him!”
“Did you see that funny picture in the background? Was he
in his kid’s room?”
“How banal - here surely is somebody who cannot blog… and even spelling
mistakes….hahaha”
E-Mail PhoneVideo Blog
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
#3: Awareness of Virtual Image
Johari-Window for a Virtual Image check
Blind Spots
Known to others
Not known to others
Known to self
Not known to self
Johari-Window in Virtual Interaction
Based on: Luft / Ingham "The Johari window”
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
#3: Awareness of Virtual Image
#4: Proactive Interaction
Virtual Coffees
Include all & Level The Playing Field
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
#3: Awareness of Virtual Image
#4: Proactive Interaction
#5: Engaging Remote Meetings
Foundations
‘Remote Mindset’
‘Leveraging technology’
Focus needed
Tech overload
Under-utilized
Full remote power
Do you remember your last phone conference?
Know Your Technology by Heart
Google Powerpoint Karaoke
Leverage Audio & Video
Radio
Visualize Everything
Topic Time Who? Next Step Until when?
Short & Concise
Co-Create
Advantages Disadvantages
Best practices No No’s
Work from home
24/7 project work in global teams
Communication issues
Not so personal
Proactive reaching outInteractive
meetings
Making assumptions in emailsExpecting
that ‘they will notice it’
Energizing Team building
5 minute tips
© Lars Sudmann, 2012
5 Focus Areas for Dispersed
Teams
#1: Over-Share
#2: Concise Communication
#3: Awareness of Virtual Image
#4: Proactive Interaction
#5: Engaging Remote Meetings
Happy Birthday Robert
