getting giants to dance (stephen pollard at designops summit 2017)

Stephen Pollard | Director, Advisory Services | Arup

Getting Giants to DanceWhat can we learn from designing large and complex public infrastructure?

Stephen Pollard | Director, Advisory Services | Arup

Getting Giants to DanceWhat can we learn from designing large and complex public infrastructure?

Airports are large complex beasts

Technological Revolution

Start with the Why?Simon Sinek

Designing better business…

Purpose & Values

Purpose & Values

Share Price

ROI

Employment

Air QualityEconomic Growth

Sustainability

ASQ

Asset value

Resilience

Emotional Satisfaction

Brand

Landing Charges

Slot Allocations

Sales Income

Rental Charges

https://publicapps.caa.co.uk/docs/33/CAP%201103.pdf

Regulated business model

CapEx OpEx Depreciation+ +

- Non-AeroRevenues

=

Total Charges Revenue

x Passenger Numbers

Landing Charge=

Total Charges Revenue

Strategic Design Model

De

live

r

De

ve

lop

De

fin

e

Resilience Performance Satisfaction Financials

Recovery Time

Runway Utilisation

MisconnectsASQ £M

• System• O&M• Capacity

• People• Systems

• Queuing• Crowding• Retail

• CAPEX• OPEX• Income

Airport Vision

People

Systems and Assets

Organisation

Tech

nolo

gic

al

Change

Ass

et

Managem

ent

Real Tim

e A

irport

OCD

URD

FD

S

DD

S

BR

UAT

SAT

FAT

OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification

Resilience

Recovery Time

Airport VisionStr

ate

gic

Dem

ands,

Requirem

ents

and C

onst

rain

ts

FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test

BR – Benefits Realisation

Strategic Design Model

De

live

r

De

ve

lop

De

fin

e

Resilience Performance Satisfaction Financials

Recovery Time

Runway Utilisation

MisconnectsASQ £M

• System• O&M• Capacity

• People• Systems

• Queuing• Crowding• Retail

• CAPEX• OPEX• Income

Airport Vision

People

Systems and Assets

Organisation

Tech

nolo

gic

al

Change

Ass

et

Managem

ent

Real Tim

e A

irport

OCD

URD

FD

S

DD

S

BR

UAT

SAT

FAT

OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification

Resilience

Recovery Time

Airport VisionStr

ate

gic

Dem

ands,

Requirem

ents

and C

onst

rain

ts

FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test

BR – Benefits Realisation

Strategic Design Model

De

live

r

De

ve

lop

De

fin

e

Resilience Performance Satisfaction Financials

Recovery Time

Runway Utilisation

MisconnectsASQ £M

• System• O&M• Capacity

• People• Systems

• Queuing• Crowding• Retail

• CAPEX• OPEX• Income

Airport Vision

People

Systems and Assets

Organisation

Tech

nolo

gic

al

Change

Ass

et

Managem

ent

Real Tim

e A

irport

OCD

URD

FD

S

DD

S

BR

UAT

SAT

FAT

OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification

Resilience

Recovery Time

Airport VisionStr

ate

gic

Dem

ands,

Requirem

ents

and C

onst

rain

ts

FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test

BR – Benefits Realisation

Strategic Design Model

De

live

r

De

ve

lop

De

fin

e

Resilience Performance Satisfaction Financials

Recovery Time

Runway Utilisation

MisconnectsASQ £M

• System• O&M• Capacity

• People• Systems

• Queuing• Crowding• Retail

• CAPEX• OPEX• Income

Airport Vision

People

Systems and Assets

Organisation

Tech

nolo

gic

al

Change

Ass

et

Managem

ent

Real Tim

e A

irport

OCD

URD

FD

S

DD

S

BR

UAT

SAT

FAT

OCD – Operational Concept DescriptionURD – User Requirements DocumentFDS – Functional Design SpecificationDDS – Detailed Design Specification

Resilience

Recovery Time

Airport VisionStr

ate

gic

Dem

ands,

Requirem

ents

and C

onst

rain

ts

FAT– Factory Acceptance TestSAT – Site Acceptance TestUAT – User Acceptance Test

BR – Benefits Realisation

Design Team

Client & Advisors

Delivery Partners

Design Ops

The evolutionary tale…

Terminal 5

2002 – 2008

Terminal 2

2009 - 2014

Q6

2013 - 2018

Runway 3 & …

2017 -

A Flagship Building A Complex Operation Driving for business value

A Political Vision and Future for the UK

Terminal 5

Terminal 5

Culture of Design Thinking

Open Partnership

Budget issues and Massive Operational Failure

Terminal 2

Terminal 2

Back to Basics (but keep the good bits)

Operations as Partners

Learning Organisation

Intelligent Client

Q6 – Five year programme of improvements

Q6

Business drivers to get value from assets

Programme Designers and Delivery Integrators

New business case process,

‘Getting our Mojo back’

Third Runway and Beyond

Third Runway and Beyond

Business & Design Integrators

Collaboration Behaviours

Evolution not revolution

New Digital Future

Summary

T5 T2 Q6 R3 & …

Delivering…A Flagship Building

A Complex Operation

Value for Airlines

National economic Vision & Investment

OrganisationModel & Tools

Open PartnershipProgramme Mgt

Intelligent ClientOperations Partners

Delivery IntegratorsBusiness Case

Gateways

Business & DesignIntegrators

New Data Science

ValuesCulture of Design

ThinkingLearning

OrganisationGetting our Mojo

BackEvolution not Revolution

Cost £4.2bn £2.3bn £3.2bn £18.6bn +?

Success … … …

Stephen Pollard | Director, Advisory Services | Arup

Thank youstephen.pollard@arup.com